Video: 7 Steps for Developing SLAs that Drive Organizational Success - Presentation Transcript
7 Steps for Developing and
Implementing SLAs – Video Seminar
This presentation is in video format. It will begin on the
following page.
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This presentation discusses the elements of a Service Level Agreement. It discusses when and when not to utilize a Service Level Agreement. It discusses the Service Level Agreement Process. It discusses factors that affect the timeline of your SLA implementation. It discusses the responsibilities of an SLA manager, and provides you with a checklist of elements to include in your own SLA less
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