TOUCH & Language:Methods of understandingLederman & Klatsky (1985)Global dimensions of touchAkerman et al (2010)
TOUCH & Language:Consumer response centrede.g. Dagman et al (2010), Hsu, Chang, & Chang (2000)… or looks to rationalise designerse.g. Kansei ENGINEERING (see Schüte (2005))Is this the result on a focus on visual semiotics?Jacucci & WAGNER, 2007Image from Hsu, Chang, & Chang (2000)
TOuch & LanguageDesigners need to be able to articulatetouch in relation to wider systemse.g. GIZMODO on the ‘SWAMP WAter JEll-o’ Brown Zune(ASHLOCK, 2007)
APPRENTICESHIPS:Novices learn by picking uplanguage of expertsSeely BROWN et AL (1989)There is a concept nexusbetween touch & languageAckerman et Al (2010)http://www.flickr.com/photos/elgincountyarchives/4306624931
Existing Research:Aesthetic Perspectivesand The Role of Qualities
Bardzell (2011): Criticism and interaction design Workplace study Religious hermeneutics Porfolio Morscioism groups research Boigraphical criticism (collection of works) Feminism CSCW Psycholanalytical Reﬂective practictioner New historicism Contextual inquiry Designerly style Activity theory Author Groups Groups Poet Environment Social Class Architect Interaction Designer social Class Environment Composer Usability Engineer race Race Painter User Experience Designer gender GEnder Creator (Designer) Social Context (Social Context)Existing Research:Interaction CriticismBardzell (2011) Criticism (Interaction)Criticism helps inform perception;spur us on to further action Artifact (Interface) Consumer (User) Novel Website GUI Reader End User Church Videogame Viewer Manager Script API Resident Consumer Film Tangible UI Clothes-wearer Employee Structure Listener Post-structuralism Usability Literary hermeneutics Ethnomethodology Semiotics Heuristics Reception theory Surveys, interviews Narratology Prototyping Reader response Mental models Formalism pattern language Cognitive walkthrough New criticism Remediation HCI hermeneutics
Existing Research:Worth MappingCockton (2010)Qualities relate to experiencesand value FeaturesMaterials designed Qualities co-produced Experience outcomes (positive) worth outcomes defects (negative) evaluation beneficiaries means ends
Existing Research:SummaryTouch and language should beconsidered together as designskills that are improved throughcritique.
NEW DESIGNERS Yearly June/July show of UK graduate design students (split across two weeks, one for fashion, one for graphics/3D).Image from http://www.flickr.com/photos/30871685@N07/6012142057/
INTERVIEWS Ten students across design/making interviewed with their objects and audiotaped. (Video not possible.) Asked about: • Products and process • Qualities they liked • Thoughts on materials, physical formImage from http://www.flickr.com/photos/dizajn/5890562387
INTERVIEWSProducts ranged from furnitureto jewellery.
InterviewsResults THEMES A: Using Materials toCODES Challenge ExpectationsIntentEvaluation B1: Limited Mention ofReferences Haptic QualitiesQualities B2: What They Did Mention
A. USING MATERIALS TO CHALLENGE EXPECTATIONS“Y (wooden steam bent table): I’ve had a lot of people think that Designers soughtthe underneath [the wooden table] is all was really soft and to disrupt audienceflowing, and they’ve had to come along and like, touch it, and expectationsmake sure it’s all solid. But yeah, everyone loves it and making (ref Bardzell, 2010)sure like, feeling all the curves and everything.A (metal necklace):I’ve actually had someone come from up there[the top floor of the exhibition] and go, “is it [the metal necklace]rubber? It looks like rubber.” and lots of people have said, what isit actually made of? It’s not plastic, but it’s usually the sound itcreates, you can tell it’s metal. Designer Social ContextK (acrylic jewellery): If people have knowledge already about thematerial and the processes, they come in and question more,where’s the join, or how it is worked? If it’s people who don’t andhave no idea, they come and approach and question: is it glass? Artifact Consumer/UserM (stool with metal strap): It wasn’t really intentional to bring thestrapping through and keep it the same aesthetic, it just sort ofended up that way, without me realizing … I was er, surprised atthe number of people saying, “I thought it was fabric, how is itstanding up?” which I kinda like really.
B1. LIMITED MENTION OF HAPTIC QualitiesNot in high frequency Haptic VerificationWhen it does occur, is used for McCullough (1995)• Haptic verification Paterson (2007)• Rationalising choice of materialsWhat did get mentioned frequently• construction, absences FeaturesMaterials designed Qualities co-produced Experience outcomes (positive) worth outcomes defects (negative) evaluation beneficiaries means ends
B. LIMITED MENTION OF HAPTIC QualitiesTerms comparing wood to acrylic in a laser-cut clock and related success Acrylic Wood Weighty, solid, finished Lighter, more flimsy (outcome: (outcome: sold better), lego-like not as popular)Material comparison for selection: Glass Metal Plastic “water-like, touchable” harsh, “though beautiful “not a material I enjoy working polished”, didn’t flow with, it’s all wrong”
B2. What they did mentionflow: haptic/visual;finish: six mentioned being proud of this;comfort: angles or temperature;thrown: only example of a term being translatedfrom one domain (clay) to another (wood).Other terms that appeared:tactility;what it did not have (“no joins”, “no glue”);‘natural’;
DISCUSSIONThe language around touch andaesthetics may not be so much tacitas situated (i.e. it needs to be seen!)
DISCUSSIONLimited ability to critique qualitiesComparable to cookingFine (2008)http://www.flickr.com/photos/emptyhighway/76726329
FUTURE WORKInvestigating the Languageof Designers
Future workInvestigating the situated languageof material expert designers.
FUTURE WORK Investigating how the current apprenticeship s n rese a l rep pati system of design could be improved …… ….to a e.g. Sonnneveld (2004), … el… Jacucci & WAGNER, (2007) a mod to w ….. a sa s from ature ial fe ater n of m slatio es of tran as trac ls t eria o f ma ment ra nge y ar p orar s s tem ssion eek u w disc a i t ag ing d stag el an e mod in g th .ch ang …From Material Moments, Jacucci & Wagner (2007) l ode day s t he m s of
DISCUSSIONDesigners should be empoweredto be able to communicate anaesthetics of touch, throughan improved vocabulary andsupporting practices.
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