Why the Majority of Compliance
Training Doesn’t Stick
— and What You Can Do About It.

The webinar will begin
in 5 minutes...
Why the Majority of Compliance
Training Doesn’t Stick
— and What You Can Do About It.

The webinar will begin
momentarily ...
800.737.8481

www.viadelivers.com

Why the Majority of Compliance
Training Doesn’t Stick
—and What You Can Do About It.

C...
Why the Majority of
Compliance Training
Doesn’t Stick

—and What You Can Do About It.

Agenda
• Compliance in Corporate
Am...
Our Presenters

• Stephen Liccione
The Americas Director of
Compliance, Continental
• Nic McMahon
EVP Global Services, VIA...
Compliance in Corporate America today

Copyright ©2012 ViaLanguage. All rights reserved.

800.737.8481
www.viadelivers.com
Compliance in Corporate America today
Connected World. Terrible Training
Expanding Reach and Responsibility
• Global Corpo...
Compliance in Corporate America today
Trends and Stats
• More cases about corruption have been
seen since 2005 than the pa...
Compliance in Corporate America today

• Driving a Culture of Compliance Internally
• Changing and Improving Processes
800...
What DOJ and SEC are looking for.

Copyright ©2012 ViaLanguage. All rights reserved.

800.737.8481
www.viadelivers.com
Johnson Control Example
Oil for Food scandal and bribery
JCI agreed to a 3 year Deferred
Prosecution with the DOJ, SEC,
Tr...
Johnson Control Example
Oil for Food scandal and bribery
Decided to create an organic program
rather than emulate Siemens
...
Piecing together Effective Compliance Training

• Blend types of learning to
engage and reinforce learning
• Educate and o...
Engaging Compliance Learning
Approach and Options

Copyright ©2012 ViaLanguage. All rights reserved.

800.737.8481
www.via...
Compliance Training Program:
A successfully designed program will have considered:
How do I make it engaging and a
reflect...
Making it stick
Design something worth remembering
Find channels that will best achieve your
intentions.
Reach the widest ...
Compliance Learning Options:
What you have to choose from

In-house, Instructor Lead
Off-The-Shelve
Game Based Learning
Mo...
Compliance Learning Options
Pick the right Resource for the right application
Off-The-Shelve
Relatively inexpensive. One s...
Off the Shelve
Volume and scale based on active users
• Relatively inexpensive
• One size fits all
• Build volume of conte...
Integrated learning program

GAME BASED LEARNING
Benefits of Game Based Learning for Compliance
Provides safe test environment
Simulates real world experiences
Engages use...
Integrated learning program

WEB BASED LEARNING
Web Based Or ILT Learning Flexibility
Self directed navigation allows learners to pace themselves
Test Outs confirm progre...
Integrated learning program

MOBILE LEARNING
Benefits of Mobile for Compliance Learning
Just in time learning approach
Back up for on the go access to key topics
Incre...
MobilePaks™
Short <10 min
targeted information
Adhering to Export Controls
California Sexual Harassment
Avoiding Corruptio...
Budget & Friendly Tips for Global
Learning

Copyright ©2012 ViaLanguage. All rights reserved.

800.737.8481
www.viadeliver...
Tips: Modularize
Make sure your content is relevant to each user.

Create various shorter modules
--Interactions that dire...
Tips: Be Global Ready
Avoid failure when creating training for overseas audiences
Even though they may speak English, it i...
Summary
Incorporating the design elements that will provide
quality training that sticks as well as fits your risk and
com...
Questions from our Online Audience.

Copyright ©2012 ViaLanguage. All rights reserved.

800.737.8481
www.viadelivers.com
800.737.8481
www.viadelivers.com

Thank you!

Copyright ©2012 ViaLanguage. All rights reserved.
Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It
Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It
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Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It

  1. 1. Why the Majority of Compliance Training Doesn’t Stick — and What You Can Do About It. The webinar will begin in 5 minutes … Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  2. 2. Why the Majority of Compliance Training Doesn’t Stick — and What You Can Do About It. The webinar will begin momentarily … Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  3. 3. 800.737.8481 www.viadelivers.com Why the Majority of Compliance Training Doesn’t Stick —and What You Can Do About It. Copyright ©2012 ViaLanguage. All rights reserved.
  4. 4. Why the Majority of Compliance Training Doesn’t Stick —and What You Can Do About It. Agenda • Compliance in Corporate America-Overview • What DOJ & SEC are looking for • Engaging Compliance Learning Approach & Options • Budget Friendly Tips for Global Learning • Summary/ Q&A Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  5. 5. Our Presenters • Stephen Liccione The Americas Director of Compliance, Continental • Nic McMahon EVP Global Services, VIA • Scott Herber Moderator, EVP Sales, VIA Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  6. 6. Compliance in Corporate America today Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  7. 7. Compliance in Corporate America today Connected World. Terrible Training Expanding Reach and Responsibility • Global Corporate World more complex than ever before • Global Governance more capable and willing than ever Out dated training approach • Little interaction • Little effective global local consideration • Limited engagement Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  8. 8. Compliance in Corporate America today Trends and Stats • More cases about corruption have been seen since 2005 than the past 28 years. $515m $400m $450m $1.4bn $1.2bn Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  9. 9. Compliance in Corporate America today • Driving a Culture of Compliance Internally • Changing and Improving Processes 800.737.8481 • Increasing visibility of support and approach Copyright ©2012 ViaLanguage. All rights reserved. www.viadelivers.com
  10. 10. What DOJ and SEC are looking for. Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  11. 11. Johnson Control Example Oil for Food scandal and bribery JCI agreed to a 3 year Deferred Prosecution with the DOJ, SEC, Treasury, Navy and 3 other federal agencies Johnson Controls lacked any compliance function at that time Needed to develop and implement a program that was deemed "effective" by an independent Monitor Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  12. 12. Johnson Control Example Oil for Food scandal and bribery Decided to create an organic program rather than emulate Siemens Developed overarching policies and processes and training. Required translating over 30 language Required localization and relevancy to in-country law where Johnson operated. Peaked to over 125 employees working on the project Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  13. 13. Piecing together Effective Compliance Training • Blend types of learning to engage and reinforce learning • Educate and overcome global cultural conceptions • Create visibility and accessibility • Don’t just inform but help learners to apply • Track and report on completion and retention Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  14. 14. Engaging Compliance Learning Approach and Options Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  15. 15. Compliance Training Program: A successfully designed program will have considered: How do I make it engaging and a reflection of our corporate culture? Are our guidelines, policies, and code of conduct clearly written? What are the learning objectives? What is the compliance risk? Who is the target audience? What role does the audience have? Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  16. 16. Making it stick Design something worth remembering Find channels that will best achieve your intentions. Reach the widest audience possible. Make it easy to complete. Empower your learner to become a stakeholder. Keep it brief. Mix it up. Give real world examples. Reinforce learning objectives through practice scenarios. End with a bang. Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  17. 17. Compliance Learning Options: What you have to choose from In-house, Instructor Lead Off-The-Shelve Game Based Learning Mobile Learning Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  18. 18. Compliance Learning Options Pick the right Resource for the right application Off-The-Shelve Relatively inexpensive. One size fits all approach Instructor Lead and Web Based training Subject Matter experts lead real or virtual classrooms, or web based training Mobile Learning Game Based Learning On Demand access for refresher Support. Empowers self paced learning Ad entertainment and engagement to compliance learning Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  19. 19. Off the Shelve Volume and scale based on active users • Relatively inexpensive • One size fits all • Build volume of content • Some engagement and interactivity • May be too simplistic & lack corporate message & tone • Keep an eye on price with install bases of over 300 users Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  20. 20. Integrated learning program GAME BASED LEARNING
  21. 21. Benefits of Game Based Learning for Compliance Provides safe test environment Simulates real world experiences Engages users Increases adoption Copyright ©2012 ViaLanguage. All rights reserved. Click to start 800.737.8481 www.viadelivers.com
  22. 22. Integrated learning program WEB BASED LEARNING
  23. 23. Web Based Or ILT Learning Flexibility Self directed navigation allows learners to pace themselves Test Outs confirm progress. Consistent look and feel Acorss multiple sessions “Professionalizes” internal content Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  24. 24. Integrated learning program MOBILE LEARNING
  25. 25. Benefits of Mobile for Compliance Learning Just in time learning approach Back up for on the go access to key topics Increased Accessibility Example 1 Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  26. 26. MobilePaks™ Short <10 min targeted information Adhering to Export Controls California Sexual Harassment Avoiding Corruption/ FCPA Preventing Employment Discrimination Reportable tracking Protecting Customer Privacy Using Company Assets Properly Avoiding Insider Trading Encouraging Workplace Diversity Competition Laws and Principles Push and control content delivered
  27. 27. Budget & Friendly Tips for Global Learning Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  28. 28. Tips: Modularize Make sure your content is relevant to each user. Create various shorter modules --Interactions that direct the learner to the appropriate training module. Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  29. 29. Tips: Be Global Ready Avoid failure when creating training for overseas audiences Even though they may speak English, it is good practice to create the training in their native tongue --This increases the impact of the training Explain why the US training policy is relevant even when contrary to local customs. --What is unlawful in the US may be accepted practice in other countries. Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  30. 30. Summary Incorporating the design elements that will provide quality training that sticks as well as fits your risk and compliance training needs. Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  31. 31. Questions from our Online Audience. Copyright ©2012 ViaLanguage. All rights reserved. 800.737.8481 www.viadelivers.com
  32. 32. 800.737.8481 www.viadelivers.com Thank you! Copyright ©2012 ViaLanguage. All rights reserved.

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