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Companies are spending millions in an inefficient customer services channels, and the customers are not receiving the services they deserve.
Channels are not contextual, require tremendous human involvement, constrained by business hours and customer issues take too long to solve.
Online customer service channels are broken!
Customers are not receiving the service they deserve.
On average businesses are receiving about a 1000 tickets every month and it takes them, on average, 25 hours to receive an answer a ticket (Zendesk Global Benchmark).
Companies are simply unable to do it faster for the ticket volume they have or the resources they need for that purpose.
To reduce your volume, companies have to reduce their dumb/unproductive contacts.
Every contact is either unproductive, or valuable, for your company and your customer alike.
Dumb contacts are the ones that are unproductive for both.
Result: Companies are wasting millions on dumb conversations and customers do not receive the service that they deserve.
The vast majority of unproductive tickets can be automated. Customers receive quick answers without waiting and companies are not wasting valuable resources resolving trivial issues.
As unproductive contacts decrease, a company attains capacity to have more productive communications with customers. Tickets that lead to real conversations with customers, that increase loyalty, lead to additional sales and create evangelists.
Natural language processing and artificial intelligence to make it possible to give instant answer with the right content, reducing unproductive interactions with customers, saving money, improving self-service and allowing companies have smarter conversations with customers.
Using our technology the vast majority of unproductive tickets can be automated. Customers receive quick answers without waiting and companies are not wasting valuable resources resolving trivial issues.