Collaborative e-Business process modelling

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In this work, we propose a holistic analysis framework for collaborative e-Business process modelling approaches that takes into account the specific challenges small and medium-sized enterprises (SME) are facing with regard to modelling inter-organizational processes. Based on concepts of the management approach Balanced Scorecard (BSC) four different perspectives are derived from empirical studies, conceptual research results and completed with modelling experiences of an EU-funded project. By considering concepts of Management Theories, Business Process Management (BPM) and Service-Oriented Architecture (SOA) paradigms, requirements for collaborative modelling approaches are presented according to the four perspectives financial, working process, innovation/ learning and user. Finally, a strategy map describes the
complex interactions of the identified requirements between the perspectives.

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Collaborative e-Business process modelling

  1. 1. Collaborative e-Business Process Modelling:A Holistic Analysis Framework focused on Smalland Medium-Sized Enterprises (SMEs)Presenter: Volker Hoyervolker.hoyer@sap.comSAP Research, CEC St. Gallen, SwitzerlandInstitute for Media and Communication Management (MCM),University of St. Gallen, Switzerland
  2. 2. Research- & Development Network of SAP St.Gallen Karlsruhe Darmstadt Dresden Belfast Montreal Budapest Walldorf SofiaPalo Alto Sophia Antipolis Shanghai Tokyo Tel Aviv Bangalore Pretoria Brisbane SAP Labs SAP Research SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  3. 3. Intro and Background This presentation summarizes the paper: “Collaborative e-Business Process Modelling: A Holistic Analysis Framework focused on Small and Medium-Sized Enterprises” written by Volker Hoyer and Oliver Christ Paper structure:  Intro and Motivation  Characteristics of SMEs Balanced Scorecard (BSC)  Collaborative e-Business Processes Management Business Process  Holistic Analysis Framework Theories Management (BPM) Service-Oriented Architecture (SOA) „Innovation through Recombination“ SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  4. 4. Small and Medium-Sized Enterprise (SME)Collaborative e-Business ProcessesAnalysis FrameworkSummary
  5. 5. Small and Medium-Sized Enterprise (SME)  SME definition European Commission  < 250 employees and  < € 50 million annual turnover or  < € 43 million annual balance sheet total  Characteristics  Specialization and Individuality  Proximity to markets  Flexibility  Limited Resources  Technical Heterogeneity  Globalization SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  6. 6. Small and Medium-Sized Enterprise (SME)Collaborative e-Business ProcessesAnalysis FrameworkSummary
  7. 7. Collaborative e-Business Processes  Collaborative e-Business Processes  Transactional processes (Business-2-Business, Business-2-Government)  E.g. Order, Invoice, VAT Statement, …  Business Process Modelling Layers  Workflow: technical implementation  Private: intra-organizational processes  Public: published processes  Collaborative: cross-organizational processes collaborative process SME A e.g. BPMN SME B public process public process private process private process e.g. UML e.g. EPC e.g. BPEL workflow/ SOA workflow/ SOA SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  8. 8. Small and Medium-Sized Enterprise (SME)Collaborative e-Business ProcessesAnalysis FrameworkSummary
  9. 9. Perspectives of the Holistic Analysis Framework Financial  Preserved Investments  Efficiency Gains  Reduced Operating Cost Working Process Innovation and Learning  Improved Transparency Collaborative  Holism  High Integration e-Business Process  Interoperability  Improved Communication Modelling  Adaptability  Process Optimization  Scalability User  Reusability  Integrated Semantic  Reduced Complexity SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  10. 10. Analysis Framework Financial User Perspective Working Innovation Process and Learning User Goal/ Objective Driver  Process Templates Reusability  Business Transaction Design Pattern  Repository  Context Integrated Semantic  Terminology  User Groups (Role Concept)  Levels of Abstraction (View Concept) Reduced Complexity  Levels of Granularity SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  11. 11. Analysis Framework Financial Innovation and Learning Perspective Working Innovation Process and Learning User Goal/ Objective Driver  Continuous Improvement Process (CIP) Holism  Combined Process and Data Modelling  Open Interfaces Scalability  Business Process Outsourcing (BPO)  Time Saving/ Quickness Adaptability  Model-Driven  Ratio Usage of Standard Modelling Language Interoperability  Knowledge Management SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  12. 12. Analysis Framework Financial Working Process Perspective Working Innovation Process and Learning User Goal/ Objective Driver  Mapping between Private and Public Processes Improved Transparency  Information Hiding  Analysis Function Process Optimization  Simulation Function  Workflow Management High Integration  Human User Interaction Improved Communication  Seamless Internal and External Information Flow SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  13. 13. Analysis Framework Financial Financial Working Innovation Process and Learning User Goal/ Objective Driver  Ratio Reuse of Private Processes Preserved Investments  Ratio Use of well-known Modelling Languages Efficiency Gains  Degree of Automation  Payroll costs Reduced Operating Costs  System costs SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  14. 14. Strategy Map Financial Preserved Reduced Efficiency Gains Investments Operating Cost Working Process Improved Improved Process High Integration Transparency Communication Optimization and Learning Innovation Holism Scalability Interoperability Adaptability User Integrated Reduced Reusability Semantic Complexity SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›
  15. 15. Small and Medium-Sized Enterprise (SME)Collaborative e-Business ProcessesAnalysis FrameworkSummary
  16. 16. Summary  The Analysis Framework based on the Balanced Scorecard (BSC) identifies the challenges SMEs are facing with regard to modelling collaborative e-Business processes.  Further work will deal with the design of a novel modelling architecture for collaborative e-Business processes by using the knowledge of the Analysis Framework. SAP AG 2007, Collaborative e-Business Process Modelling / Volker Hoyer / ‹Nr.›

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