5.3 (other) system design tools ceschin 09-10

course System Design for Sustainability Subject 5. Methods and tools for SDS learning resource 5.2 (Other) system design tools fabrizio ceschin politecnico di milano . INDACO dpt. . DIS . faculty of design . Italy Learning Network on Sustainability Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

CONTENTS SYSTEM DESIGN VISUALISATION AND (CO)DESIGN TOOLS .System Map .Interaction table (story-board) .Satisfaction Offering diagram .Stakeholder motivation matrix .Solution elements FOR EACH TOOL: Objectives and description How to use it Integration in the MSDS design process Software and/or other supports Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. SYSTEM MAP visualise (design and co-design) the structure of the system, describing actors involved and their interactions Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE (STORY-BOARD) visualise (design and co-design) the functioning of the system in time: the narrative (story) of the front-desk (with the clients) and back-stage interactions (between other stakeholders) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5. SATISFACTION OFFERING DIAGRAM visualise (design and co-design) the satisfaction offered by the system, and how this is delivered to the user/customer Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX visualise (design and co-design) the motivations that actors have in being involved in the system Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS visualise (design and co-design) the elements (products, services, labour) needed to the system, and who, among the system stakeholders, has to design/ produce/deliver such elements Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

TOOLS COMMON CHARACTERISTICS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

VISUALISATION, DESIGN AND CO-DESIGN TOOLS VISUALISATION DESIGN CO-DESIGN System map Interaction table Story-board Satisfaction offering diagram Solution element Stakeholders motivation matrix Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

PROGRESSIVE TOOLS Tools that evolve in details during the development of the project _ PROJECT DEVELOPMENT LEVEL OF DETAIL + Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

DESCPRIPTION OF THE SINGLE TOOLS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

STAKEHOLDER SYSTEM MAP The tool was developed by Francois Jégou within the EU funded research: HiCS - Highly Customerised Solutions, Solution- oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework). Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP AIM: to visualise (to design and co-design) the structure of the system, describing the involved stakeholders and their interactions Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP WHAT IT CONSISTS OF: a graphical representation containing: > stakeholders involved > flows/interactions: physical, financial informational, and labor performance Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP WHAT IT CONSISTS OF: > a codified representation: because it's a "technical drawing" of the system of actors allowing to represent alternative system in a reproducible and comparable way Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

HOW TO BUILD UP A SYSTEM MAP? Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP Platform boundary main stakeholders System boundary secondary stakeholders Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP E-meal appliance producer E-meal Food providers Structure icon Characterization icon Offices Catering provider Slogan Health adviser Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP BASIC RULE TO REPRESENT EACH ACTORS structure characterisation slogan icon + + Bio food provider = Bio food provider + + Logistic provider = Logistic provider + + Local delivery shop = Local delivery shop Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP E-meal appliance producer E-meal Food providers MAIN STAKEHOLDER Big icon Offices Catering provider SECONDARY STAKEHOLDER Small icon Health adviser Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers ARROW + meals are delivered in companies… DESCRIPTION Offices vegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… Offices vegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser MATERIAL FLOWS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… Offices vegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser INFORMATIONAL FLOWS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… Offices vegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser FINANCIAL FLOWS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… DARK GREY Offices vegetable, dairy and bread products employees pick-up their Catering provider CORE FLOWS meal when they want… employees order the day before by internet… LIGHT GREY diet advice service with meal ordering SECONDARY FLOWS Health adviser Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP 1. companies contract service for their employees… E-meal appliance producer E-meal start Food providers 3. meals are delivered in companies… Offices vegetable, dairy and bread products 4. employees pick-up their meal when they want… Catering provider 2. employees order the day before by internet… diet advice service with meal ordering Health adviser READING ORDER Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP integration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS increasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES describe the system organization related to EXPLORING OPPORTUNITIES a best practice IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS formalisation of the tentative system SYSTEM CONCEPT DESIGN organization ideas VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK development of the system organization: SYSTEM DESIGN (AND ENGIN.) stakeholders involved SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) and their interactions ENV., SOC. & ECON. CHECK further development COMMUNICATION (in details) of the system organization DOCUMENTS EDITING Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP SOFTWARE AND OTHER SUPPORTS: This tool requires the use of standardized icons built using presentation software (e.g. open office, powerpoint). A basic template facilitate the construction of the System Maps in a systematic and uniform way. > You will be provided with a powerpoint file, in which you can find… Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP …structure icons… public local school istitution association PUBLIC ISTITUTIONS OR ASSOCIATIONS individual collective house house HOMES industrial services local mobile company company shop shop COMPANIES AND STORES Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP …characterization icons (activities)… EATING TRANSPORTING COMMUNICATING WORKING IN OFFICE Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP …characterization icons (people)… GENERAL PEOPLE PEOPLE AT WORK Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP …flows Material Information Financial Labour flow flow flow performance core PSS performance alternative PSS performance, implementation or back-office flows 1. vegetables timing and description of the flow one way flow exchange Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP SOFTWARE AND OTHER SUPPORTS: COPY AND PASTE THE ELEMENTS FROM THE LIBRARIES TO THE LAYOUT Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. (STAKEHOLDER) SYSTEM MAP SOFTWARE AND OTHER SUPPORTS: on OPEN SOURCE LIBRARIES www.lens.polimi.it “Tools” section Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

INTERACTION TABLE e STORY-BOARD INTERACTION TABLE The tools were developed by DIS unit of research STORY BOARD from the work did by Daniela sangiorgi within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework. Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

INTERACTION TABLE Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE AIM: visualise and (co)design the functioning of the system, intended as the narrative (story) of the front-desk (with the clients) and back- stage interactions (between other stakeholders) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE WHAT IT CONSISTS OF: it is a graphical representation containing: > the sequence of images, representing (in time) the various interactions of the different stakeholders > and short texts, describing the specific role played by each stakeholders in each single interaction Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE (STORY-BOARD) USER ROLE SYSTEM ROLE Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE SHORT TEXT IMAGE Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE ...A BACKGROUND …AND THE REPRESENTING STAKEHOLDERS THE CONTEXT OF (HIGHLIGHTED EACH ACTION FROM THE BACKGROUND) IMAGES SHOULD CONTAINE ONLY NECESSARY ELEMENTS… Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. INTERACTION TABLE (STORY-BOARD) SOLUTION ELEMENTS NEEDED TO CARRY OUT THE SERVICE ATION SERVICE ACTION Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE (STORY-BOARD) integration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS increasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES analyse a best practice describing the user EXPLORING OPPORTUNITIES interactions IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS SYSTEM CONCEPT DESIGN visualization of the VISIONS, CLUSTERS AND IDEAS SELECTION interactions of the user SYSTEM CONCEPT DEVELOPMENT and the other ENV., SOC. & ECON. CHECK stakeholders involved SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK further development COMMUNICATION (in details) of all the system interactions DOCUMENTS EDITING Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. INTERACTION TABLE (STORY-BOARD) SOFTWARE AND OTHER SUPPORTS: Based on spreadsheet applications (e.g. open-office, excel) [a model can be downloaded from lens.polimi.it under the “tools” section] Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. INTERACTION TABLE (STORY-BOARD) SOFTWARE AND OTHER SUPPORTS: Open source library of images (places) www.lens.polimi.it Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. INTERACTION TABLE (STORY-BOARD) SOFTWARE AND OTHER SUPPORTS: Open source library of images (people) www.lens.polimi.it Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

3. INTERACTION TABLE (STORY-BOARD) SOFTWARE AND OTHER SUPPORTS: combine the images to realize the visualization: CONTEXT PEOPLE IMAGES IMAGES Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD if the aim is to present (to the client or to the other actors involved in the project) the functioning of the system… … INTERACTION TABLE is not the most effective tool Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD if the aim is to present (to the client or to the other actors involved in the project) the functioning of the system… … it is suggested to use the STORY BOARD Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD SCOPE: visualise and (co)design the functioning of the system, intended as the narrative (story) of the front-desk (with the clients) and back-stage interactions (between other stakeholders) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD IN WHAT IT CONSISTS OF: interaction table abstract showing, in one single linear sequence, the functioning of the system (back stage and front office interactions) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD PRESENTATION SUPPORT (1) ON PAPER visualisation of the interactions on one or more pages Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD ABSTRACT FROM INTERACTION SINGLE LINEAR TABLE: ONLY THE INTERACTIONS SEQUENCE FUNCTIONAL TO THE NARRATIVE Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD COLOURS CORRESPOND TO THE ACTORS INVOLVED IN THE SYSTEM Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD PRESENTATION SUPPORT (2) VIDEO visualisation of 1 or 2 interactions at one time Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD DWDE and 4 Shonaquip explain to the Reconstricted Team how to mantain and use the vehicle. The Reconstructed team in fact will manage the service. Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD 5 Family of disabled student communicates to the service provider the mobility needs of the student. Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD 6 INTERACTION NUMBER The Reconstructed INTERACTION team manages IMAGE all the data using a database. Moreover it works as a service hub for people who want to work as drivers. TEXT NAVIGATOR Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD 6 The Reconstructed team manages all the data using a database. Moreover it works as a service hub for INDICATION people who INDICATION OF THE want to work OF THE DIFFERENT as drivers. DIFFERENT SYSTEM ACTORS PHASES LINK BETWEEN THE VISUALISED INTERACTION AND THE WHOLE SEQUENCE Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD 6 The Reconstructed team manages all the data using a COLOUR OF THE database. FRAMEWORK Moreover it CHARACTERISES works as a THE ACTOR service hub for people who want to work as drivers. Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. INTERACTION TABLE (STORY-BOARD) integration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS increasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES EXPLORING OPPORTUNITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION present the sequence of SYSTEM CONCEPT DEVELOPMENT the system interactions ENV., SOC. & ECON. CHECK (on concept level) SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) present the sequence ENV., SOC. & ECON. CHECK of the system interactions (on a COMMUNICATION executive level) DOCUMENTS EDITING Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD SOFTWARE: PRESENTATION ON PAPER graphic softwares (for ex. SUPPORT Adobe Photoshop, Illustrator,…) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

4. STORY BOARD SOFTWARE: PRESENTATION ON graphic softwares (for ex. VIDEO Adobe Photoshop, Illustrator, ecc.) for the images elaboration slideshow presentation software (Microsoft Powerpoint or Open Office) for the vialusation [a model can be dowloaded from lens.polimi.it under the “tools” section] Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

SATISFACTION OFFERING DIAGRAM WEEKLY/DAILY PREORDER INGREDIENTS SELECTION FOOD DELIVERY The tools was developed by Francois Jégou within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework. Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5. SATISFACTION OFFERING DIAGRAM AIM: describe the main satisfaction offered to the user/customer, and how this is delivered Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5. SATISFACTION OFFERING DIAGRAM IN WHAT IT CONSISTS OF: is a graphical representation that containing: > the visualisation of the core satisfaction provided by the system > the visualisation of the sub-offers (through which the satisfaction is delivered) > the description of how the sub-offers will be delivered Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5. SATISFACTION OFFERING DIAGRAM CORE SATISFACTION DELIVERED BY THE SYSTEM Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5. SATISFACTION OFFERING DIAGRAM WEEKLY/DAILY On line preorder PREORDER based on the INGREDIENTS disponibility SELECTION SUB-OFFER Using internet or campus’ HOW THE SUB-OFFER information points ARE DELIVERED FOOD DELIVERY Students select food basing on seasonal availability Cooperatives of Where you want local producers inside the provide the campus campus Biologic food Using rickshaws Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5. SATISFACTION OFFERING DIAGRAM integration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS increasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES EXPLORING OPPORTUNITIES describe the different IDEAS GENERATION ORIENTED TO SUSTAINABILITY emerged ideas, DEVELEPMENT OF THE SUSTAINABILITY DESIGN indicating the main ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS satisfaction delivered by the system SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK describe the offer delivered by the system detailing the sub- SYSTEM DESIGN (AND ENGIN.) satisfactions SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK describe the offer delivered by the COMMUNICATION system detailing all the sub-satisfactions DOCUMENTS EDITING Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5. SATISFACTION OFFERING DIAGRAM SOFTWARE: IMAGES ELABORATION graphic softwares (for ex. Adobe Photoshop, Illustrator,…) OFFERING DIAGRAM slideshow presentation COMPOSITION software (Microsoft Powerpoint or Open Office) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

STAKEHOLDERS MOTIVATION MATRIX The tools was developed by Ezio Manzini, Anna Meroni and Francois Jégou within the research: HiCS, Highly Customerised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework). Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX SCOPE: visualisation and (co)design tool aimed at representing the solution from the point of view of the motivations that single stakeholders have in take part in the system Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX IN WHAT IT CONSISTS OF: a double entry table visualising, for each actor: > the motivations for being part of the system; > the contribute that is given to the partnership and in general, and to the other single actors; > the potentials synergies o conflicts between the actors. Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX ACTORS ACTORS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX ACTORS MOTIVATION IN BEING PART OF THE SYSTEM CROSSING THE SAME ACTOR: Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX CROSSING THE CONTRIBUTE THE ACTOR WITH THE SINGLE ACTORS PARTNERSHIP: GIVES TO THE WHOLE PARTNERSHIP Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX CONTRIBUTE THAT THE SINGLE ACTOR (Producers) GIVES TO THE OTHER ACTOR (Central kitchen) CROSSING THE ACTOR WITH ANOTHER ACTOR: Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX integration in the design process STRATEGIC ANALYSIS increasing the detail level ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES EXPLORING OPPORTUNITIES define the motivations IDEAS GENERATION ORIENTED TO SUSTAINABILITY and hypothesis the DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS potential contributions and benefits for each actor SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK define and detail the motivations, the SYSTEM DESIGN (AND ENGIN.) potential contributions and benefits for each SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK actor COMMUNICATION DOCUMENTS EDITING Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

6. STAKEHOLDERS MOTIVATION MATRIX SOFTWARES: ICONS ELABORATION slide show software (for ex. Microsoft Powerpoint or Open Office) TABLE REALISATION AND data-sheet software (for ex. MANAGEMENT Microsoft Excel or Open Office) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

SOLUTION ELEMENTS design deliver/produce design + deliver/produce The tools was developed by Ezio Manzini, Anna Meroni and Francois Jégou within the research: HiCS, Highly Customerised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework). Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS SCOPE: visualisation and (co)design tool aimed at describing the (material and immaterial) elements necessary to the system, and who, among the system actors, have to design/deliver/produce such elements design deliver/produce design + deliver/produce Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS IN WHAT IT CONSISTS OF: It’s a graphical representation structured as a double entry table, in which: > on the orizontal axe, are visualised the material (products, equipments, ecc) and immaterial (information, services, labour performance) elements necessary to implement the system solution. These elements are usually represented by pictograms. > on the vertical axe, are visualised the actors involved in the system; > crossing the elements with the actors you will see the contribute that each single actor give in the design, production and or delivery of such elements. Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS SYSTEM PHASES SYSTEM ELEMENTS ACTORS ROLES design deliver/produce design + deliver/produce LEGEND ACTORS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS VERTICAL LECTURE: WHO IS INVOLVED IN THE REALISATION/DELIVERY OF A PARTICULAR SYSTEM ELEMENTS? progettare erogare/produrre progettare + erogare/produrre Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS progettare erogare/produrre progettare + erogare/produrre ORIZONTAL LECTURE: WHICH IS THE ROLE OF EACH ACTOR? Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS integration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS increasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES hypothesis the contribute each single EXPLORING OPPORTUNITIES actor gives in relation to IDEAS GENERATION ORIENTED TO SUSTAINABILITY the design, delivery, and DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS production of the single system elements SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK define the contribute SYSTEM DESIGN (AND ENGIN.) each single actor gives SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) in relation to the design, ENV., SOC. & ECON. CHECK delivery, and production of the single system elements COMMUNICATION DOCUMENTS EDITING Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

7. SOLUTION ELEMENTS SOFTWARES: ICONS ELABORATION slide show software (for ex. Microsoft Powerpoint or Open Office) or graphic softwares (for ex. Adobe Photoshop, Adobe Illustrator) TABLE REALISATION AND data-sheet software (for ex. MANAGEMENT Microsoft Excel or Open Office) Fabrizio Ceschin Politecnico di Milano / INDACO dept. / DIS / Faculty of Design / Italy

5.3 (other) system design tools ceschin 09-10

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