Library Makeover: Retooling & Re-engineering of Library Services

This presentation…
Presents the current or recent developments in library services
Explores the many ways to revise and reorganize libraries for the purpose of accommodating these changes
Recommends measures towards enhancing library resources and services to meet the challenges and opportunities of today’s libraries as resource centers

Overview
Libraries are user-centered organizations focused on patron satisfaction.
Libraries value access to information .
Information Technology has brought significant changes to Libraries.
Retooling means to revise and reorganize for the purpose of updating or improving library services.

Overview
Tremendous changes in the way people use libraries now demand innovations.
There is an urgent need to re-create a learning environment in libraries that will enhance resources, facilities, and services.

New Technologies
Automation
Online databases
CD-ROMs
Interactive Multimedia
Electronic publishing
Electronic mails /file transfers
Digitization
Networking

review present status of collection
assess strengths and weaknesses
identify unmet and emerging needs
list priorities for acquisition
Know what the library needs

Collection Development: recent developments
traditional concept of ownership is challenged by the idea of access (whether automated access to information or to information resources through document delivery or interlibrary lending) in lieu of ownership…

Collection Development: recent developments
multimedia (interactive videos) and cd-rom technology are becoming more and more attractive than prints, because they present a better alternative to reading…

Formulate short and long–term plans for collection development
Information should be collected in the most appropriate format. Usefulness, not format, is the deciding factor in acquisition.
Disseminate information on new materials for selection to clientele before acquisition
match funds with needs
set limits on spending
Enhancing your library resources

Electronic access is now the reality. More capital funds are being re-channelled to buy computer equipment, licenses and access fees to Internet. The World Wide Web presents a vast store of information, but care must be taken to determine those that are inaccurate and unverifiable.
Enhancing with Internet access

Internet: effective means of networking
value and focus is full text rather than catalog of bibliographic information
there is a more urgent need for content on the Internet
carefully explore content as the focus of cooperative
projects

Benefits from Shared Collections
Enhance library resources and services
Expand the breadth
and depth of collections
Reduce unnecessary
duplication
Reduce costs and space requirements
Maximize their use

Web harvesting
Archiving web resources
Indexing archived documents
Identification/ selection of online materials thru review sites and websites of vendors, publishers, traditional booksellers, libraries, academic institutions, etc.
Developing Online Collections

Enhanced Library Facilities
Group and individual study rooms
Computer classrooms
A variety of reading rooms , some equipped with research and e-mail stations and the rest designated for “quiet” work

A reference desk that is immediately visible as people enter the building

Enhanced Library Facilities Adaptive technology rooms with computers equipped with specialized software for people with disabilities Consultation rooms where users can meet with librarians individually and in small groups

Wireless access — bringing in user’s own laptop with libraries providing ports to access the Internet
Snack bar area with vending machines and café tables Or, Internet café lounge

Enhanced Library Facilities Browsing lounge for leisure reading Attractive Book Displays

forces of change into the workplace
political
economic
business
personal

political forces
remoteness of government from people resulting in greater instability/insecurity
demands for right to information
public pressures for access to official records

economic forces
increasing globalization of interests
more pronounced need for communication and knowledge transfer
shift from industrial-based to service-based society

business forces
high level of competition
economic recovery
government deregulation
flatter organizational structures
focus on results in achieving business/organizational aims
focus on client orientation

personal drivers of change
greater use of electronic information
integration of digital forms of communications (voice, text, video)
more flexibility in converting document forms (from text to image, voice to text, etc.)
relying less on traditional approaches

where is the workplace going ?
emphasis on personal utility tools
emphasis on team work
integration of the workplace
need for location-independent work
information anytime, anywhere, anyplace
changing workplace mix
changing workforce mix

Action Agenda to Meet the Challenges of librarianship
Redefine the role (image) of librarians
Upgrade librarians’ professionalism
Restructure library management (from hierarchical to team structure)
Redesign library work
Reinvent the library

IMAGE-BUILDING adopting the faculty-researcher model knowledge-navigators resource managers diversifying from collection development to library management systems design, and research and publications

Upgrade librarian’s professionalism * delegating non-professional work to support staff *increasing pay scale *continuing education *self-renewal

RESTRUCTURE library management * developing participatory management style *evolving semi-autonomous Workgroups *reducing the number/level of supervisors

Redesign library work
create semi-autonomous depts
review job functions with emphasis on flexibility
adopt flexitime schedules

Redesign your library…
to promote usage
to increase circulation
to maximize service
to give users self-direction
to make your library as a destination

reinvent the library wall-less hi-tech people-centered proactive

Retooling Tips
Start with great ideas – think big
Make something happen for the customer
Get everyone involved (staff/personnel)
Move fast
Take risks. Change begets change and risk-taking begets fearlessness.

Thank you very much for listening!

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Library Makeover: Retooling & Re-engineering of Library Services

by Fe Angela Verzosa on Feb 18, 2008

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Library Makeover: Retooling & Re-engineering of Library Services Presentation Transcript