Library Makeover: Retooling & Re-engineering of Library Services


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presented at the Seminar on the theme “The New Face of the 21st Century Libraries and Information Specialists,” sponsored by Cavite Librarians Association, Inc., held at La Salette Retreat House, Biga, Silang, Cavite, Philippines on Dec 5, 2007

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  • Library Makeover: Retooling & Re-engineering of Library Services

    1. 1. Library Makeover:  Retooling & Re-engineering of Library Services
    2. 2. This presentation… <ul><li>Presents the current or recent developments in library services </li></ul><ul><li>Explores the many ways to revise and reorganize libraries for the purpose of accommodating these changes </li></ul><ul><li>Recommends measures towards enhancing library resources and services to meet the challenges and opportunities of today’s libraries as resource centers </li></ul>
    3. 3. Overview <ul><li>Libraries are user-centered organizations focused on patron satisfaction. </li></ul><ul><li>Libraries value access to information . </li></ul><ul><li>Information Technology has brought significant changes to Libraries. </li></ul><ul><li>Retooling means to revise and reorganize for the purpose of updating or improving library services. </li></ul>
    4. 4. Overview <ul><li>Tremendous changes in the way people use libraries now demand innovations. </li></ul><ul><li>There is an urgent need to re-create a learning environment in libraries that will enhance resources, facilities, and services. </li></ul>
    5. 5. New Technologies <ul><li>Automation </li></ul><ul><li>Online databases </li></ul><ul><li>CD-ROMs </li></ul><ul><li>Interactive Multimedia </li></ul><ul><li>Electronic publishing </li></ul><ul><li>Electronic mails /file transfers </li></ul><ul><li>Digitization </li></ul><ul><li>Networking </li></ul>
    6. 6. <ul><ul><ul><ul><li>review present status of collection </li></ul></ul></ul></ul><ul><ul><ul><ul><li>assess strengths and weaknesses </li></ul></ul></ul></ul><ul><ul><ul><ul><li>identify unmet and emerging needs </li></ul></ul></ul></ul><ul><ul><ul><ul><li>list priorities for acquisition </li></ul></ul></ul></ul>Know what the library needs
    7. 7. Collection Development: recent developments <ul><ul><ul><ul><ul><li>traditional concept of ownership is challenged by the idea of access (whether automated access to information or to information resources through document delivery or interlibrary lending) in lieu of ownership… </li></ul></ul></ul></ul></ul>
    8. 8. Collection Development: recent developments <ul><li>multimedia (interactive videos) and cd-rom technology are becoming more and more attractive than prints, because they present a better alternative to reading… </li></ul>
    9. 9. <ul><li>Formulate short and long–term plans for collection development </li></ul><ul><li>Information should be collected in the most appropriate format. Usefulness, not format, is the deciding factor in acquisition. </li></ul><ul><li>Disseminate information on new materials for selection to clientele before acquisition </li></ul><ul><li>match funds with needs </li></ul><ul><li>set limits on spending </li></ul>Enhancing your library resources
    10. 10. <ul><li>Electronic access is now the reality. More capital funds are being re-channelled to buy computer equipment, licenses and access fees to Internet. The World Wide Web presents a vast store of information, but care must be taken to determine those that are inaccurate and unverifiable. </li></ul>Enhancing with Internet access
    11. 11. Internet: effective means of networking <ul><li>value and focus is full text rather than catalog of bibliographic information </li></ul><ul><li>there is a more urgent need for content on the Internet </li></ul><ul><li>carefully explore content as the focus of cooperative </li></ul><ul><li>projects </li></ul>
    12. 12. Benefits from Shared Collections <ul><li>Enhance library resources and services </li></ul><ul><li>Expand the breadth </li></ul><ul><li>and depth of collections </li></ul><ul><li>Reduce unnecessary </li></ul><ul><li>duplication </li></ul><ul><li>Reduce costs and space requirements </li></ul><ul><li>Maximize their use </li></ul>
    13. 13. <ul><li>Web harvesting </li></ul><ul><li>Archiving web resources </li></ul><ul><li>Indexing archived documents </li></ul><ul><li>Identification/ selection of online materials thru review sites and websites of vendors, publishers, traditional booksellers, libraries, academic institutions, etc. </li></ul>Developing Online Collections
    14. 14. Enhanced Library Facilities <ul><li>Group and individual study rooms </li></ul><ul><li>Computer classrooms </li></ul>A variety of reading rooms , some equipped with research and e-mail stations and the rest designated for “quiet” work
    15. 15. Enhanced Library Facilities <ul><li>A reference desk that is immediately visible as people enter the building </li></ul>
    16. 16. Enhanced Library Facilities Adaptive technology rooms with computers equipped with specialized software for people with disabilities Consultation rooms where users can meet with librarians individually and in small groups
    17. 17. Enhanced Library Facilities <ul><li>Wireless access — bringing in user’s own laptop with libraries providing ports to access the Internet </li></ul>Snack bar area with vending machines and café tables Or, Internet café lounge
    18. 18. Enhanced Library Facilities Browsing lounge for leisure reading Attractive Book Displays
    19. 19. forces of change into the workplace <ul><li>political </li></ul><ul><li>economic </li></ul><ul><li>business </li></ul><ul><li>personal </li></ul>
    20. 20. political forces <ul><li>remoteness of government from people resulting in greater instability/insecurity </li></ul><ul><li>demands for right to information </li></ul><ul><li>public pressures for access to official records </li></ul>
    21. 21. economic forces <ul><li>increasing globalization of interests </li></ul><ul><li>more pronounced need for communication and knowledge transfer </li></ul><ul><li>shift from industrial-based to service-based society </li></ul>
    22. 22. business forces <ul><li>high level of competition </li></ul><ul><li>economic recovery </li></ul><ul><li>government deregulation </li></ul><ul><li>flatter organizational structures </li></ul><ul><li>focus on results in achieving business/organizational aims </li></ul><ul><li>focus on client orientation </li></ul>
    23. 23. personal drivers of change <ul><li>greater use of electronic information </li></ul><ul><li>integration of digital forms of communications (voice, text, video) </li></ul><ul><li>more flexibility in converting document forms (from text to image, voice to text, etc.) </li></ul><ul><li>relying less on traditional approaches </li></ul>
    24. 24. where is the workplace going ? <ul><li>emphasis on personal utility tools </li></ul><ul><li>emphasis on team work </li></ul><ul><li>integration of the workplace </li></ul><ul><li>need for location-independent work </li></ul><ul><li>information anytime, anywhere, anyplace </li></ul><ul><li>changing workplace mix </li></ul><ul><li>changing workforce mix </li></ul>
    25. 25. Action Agenda to Meet the Challenges of librarianship <ul><li>Redefine the role (image) of librarians </li></ul><ul><li>Upgrade librarians’ professionalism </li></ul><ul><li>Restructure library management (from hierarchical to team structure) </li></ul><ul><li>Redesign library work </li></ul><ul><li>Reinvent the library </li></ul>
    26. 26. IMAGE-BUILDING adopting the faculty-researcher model knowledge-navigators resource managers diversifying from collection development to library management systems design, and research and publications
    27. 27. Upgrade librarian’s professionalism * delegating non-professional work to support staff *increasing pay scale *continuing education *self-renewal
    28. 28. RESTRUCTURE library management * developing participatory management style *evolving semi-autonomous Workgroups *reducing the number/level of supervisors
    29. 29. Redesign library work <ul><li>create semi-autonomous depts </li></ul><ul><li>review job functions with emphasis on flexibility </li></ul><ul><li>adopt flexitime schedules </li></ul>
    30. 30. Redesign your library… <ul><li>to promote usage </li></ul><ul><li>to increase circulation </li></ul><ul><li>to maximize service </li></ul><ul><li>to give users self-direction </li></ul><ul><li>to make your library as a destination </li></ul>
    31. 31. reinvent the library wall-less hi-tech people-centered proactive
    32. 32. Retooling Tips <ul><li>Start with great ideas – think big </li></ul><ul><li>Make something happen for the customer </li></ul><ul><li>Get everyone involved (staff/personnel) </li></ul><ul><li>Move fast </li></ul><ul><li>Take risks. Change begets change and risk-taking begets fearlessness. </li></ul>
    33. 33. Thank you very much for listening!