Embracing Library 2.0 and Web 2.0 for Quality Library Service Fe Angela M. Verzosa

Conference on "Emerging Landscape, Mindscape and Netscape of the Philippine Books, Information Science and Technology for Quality Services" 14 August 2008 Philippine Women College, Davao City

Conference on "Emerging Landscape, Mindscape and Netscape of the Philippine Books, Information Science and Technology for Quality Services"

14 August 2008

Philippine Women College, Davao City

This presentation explores… Web 2.0 and Library 2.0 environments How web 2.0 tools can market and promote library services How Library 2.0 applications can be integrated into the library’s programs How to make the library’s space (virtual and physical) more interactive, collaborative, and driven by community needs

Web 2.0 and Library 2.0 environments

How web 2.0 tools can market and promote library services

How Library 2.0 applications can be integrated into the library’s programs

How to make the library’s space (virtual and physical) more interactive, collaborative, and driven by community needs

Learning Web 2.0 Over half of online teens are creating content 33% share own creations online (e.g. artwork , photos, stories, videos) 32% created or worked on webpages/blogs for others 22% maintain personal webpages 19% have created their own blogs 19% remix online content to make artistic creation 13% of 12-17 yr olds never use the internet (underserved areas) (From Pew Internet survey of 12-17 yr old internet users, 2005)

Over half of online teens are creating content

33% share own creations online (e.g. artwork , photos, stories, videos)

32% created or worked on webpages/blogs for others

22% maintain personal webpages

19% have created their own blogs

19% remix online content to make artistic creation

13% of 12-17 yr olds never use the internet

(underserved areas)

(From Pew Internet survey of 12-17 yr old internet users, 2005)

What is WEB 2.0 “ The phrase Web 2.0 was created by O'Reilly Media to refer to a supposed second generation of Internet-based services that let people collaborate and share information online in a new way—such as social networking sites, wikis, communication tools, and folksonomies …” from Wikipedia

“ The phrase Web 2.0 was created by O'Reilly Media to refer to a supposed second generation of Internet-based services that let people collaborate and share information online in a new way—such as social networking sites, wikis, communication tools, and folksonomies …”

from Wikipedia

Web 2.0 Tools create and publish digital media to the Internet contribute, share/collaborate via text (blogs, wikis) audio (podcasts) video (Youtube) connect/converse/distribute in an open networked learning

create and publish digital media to the Internet

contribute, share/collaborate via

text (blogs, wikis)

audio (podcasts)

video (Youtube)

connect/converse/distribute in an open networked learning

Web 2.0 tools Social Participatory Collaborative Easy to use Create community environments – because they create online communities

Social

Participatory

Collaborative

Easy to use

Create community environments –

because they create online communities

Web environment can be used as a vehicle… To produce organized, multimedia knowledge bases by learners To access needed information To collaborate with others To build consensus among members of a community To help learners articulate and represent what they know, reflecting on what they have learned

To produce organized, multimedia knowledge bases by learners

To access needed information

To collaborate with others

To build consensus among members of a community

To help learners articulate and represent what they know, reflecting on what they have learned

What is Library 2.0 a model for library service that reflects a transition in the way services are delivered to library users concept borrows from Web 2.0 especially evident in electronic offerings such as OPAC configuration, online library services, and an increased flow of information from the user back to the library

a model for library service that reflects a transition in the way services are delivered to library users

concept borrows from Web 2.0

especially evident in electronic offerings such as OPAC configuration, online library services, and an increased flow of information from the user back to the library

Library 2.0 “ Library 2.0 simply means making your library’s space (virtual and physical) more interactive, collaborative, and driven by community needs. Examples of where to start include blogs, wikis, and collaborative photo sites. The basic drive is to get people back into the library by making the library relevant to what they want and need in their daily lives…to make the library a destination and not an afterthought.” -- Sarah Houghton Librarian in Black

“ Library 2.0 simply means making your library’s space (virtual and physical) more interactive, collaborative, and driven by community needs. Examples of where to start include blogs, wikis, and collaborative photo sites. The basic drive is to get people back into the library by making the library relevant to what they want and need in their daily lives…to make the library a destination and not an afterthought.” -- Sarah Houghton Librarian in Black

Library 2.0 service What makes a service Library 2.0? Any service, physical or virtual, that successfully reaches users , is evaluated frequently , and makes use of customer input is a Library 2.0 service.

What makes a service Library 2.0?

Any service, physical or virtual, that successfully reaches users , is evaluated frequently , and makes use of customer input is a Library 2.0 service.

three approaches: reaching out to new users inviting customer participation relying on constant change. three attitudes: a willingness to change and try new things a willingness to constantly re-evaluate library services a willingness to look outside our own world for solutions A service philosophy based on…

three approaches:

reaching out to new users

inviting customer participation

relying on constant change.

three attitudes:

a willingness to change and try new things

a willingness to constantly re-evaluate library services

a willingness to look outside our own world for solutions

Principles of Library 2.0 The library is everywhere The library has no barriers The library invites participation The library reaches out to users The library is human and recognizes that its users are human -- Michael Stephens

The library is everywhere

The library has no barriers

The library invites participation

The library reaches out to users

The library is human and recognizes

that its users are human

-- Michael Stephens

Library 2.0 concepts Create experiences for users Provide a meeting place Human – understanding users and getting closer to the user User-generated content Promote radical trust Recognize staff competence Create a community of users and staff

Create experiences for users

Provide a meeting place

Human – understanding users and getting closer to the user

User-generated content

Promote radical trust

Recognize staff competence

Create a community of users and staff

Library 2.0 environment

Academic Library 2.0 Concept

Web 2.0 social tools IM (Instant Messaging) Blogs Podcasts Wikis Social bookmarking Media Sharing Social networking Subject guides

IM (Instant Messaging)

Blogs

Podcasts

Wikis

Social bookmarking

Media Sharing

Social networking

Subject guides

Computer-mediated Communication (Tools for online communication) one-to-one dialogue with an identified interlocutor (electronic mail) one-to-many dialogue with identified interlocutors (listserv or bulletin board) postings to the Internet (via wikis and weblogs) joint composition anonymous dialogue (real-time chat) Instant Messaging (IM) and text-based communication (texting)

one-to-one dialogue with an identified interlocutor (electronic mail)

one-to-many dialogue with identified interlocutors (listserv or bulletin board)

postings to the Internet (via wikis and weblogs)

joint composition

anonymous dialogue (real-time chat)

Instant Messaging (IM) and text-based communication (texting)

Uses of IM for libraries Serves as great tool for quick and personalized reference services For staff communication As vehicle for online text chat during remote meetings

Serves as great tool for quick and personalized reference services

For staff communication

As vehicle for online text chat during remote meetings

IM + Text for Virtual Reference

Blogs short for web logs, are like online journals wherein the ”blogger” (or owner) will post a message periodically, allowing others to comment offer excellent opportunities for sharing and focusing on a particular subject or issue a venue for writing and peer editing and sharing, posting articles, stories, illustrated books, and opinions on current events, personal experiences, etc. teachers use blogs to encourage students to think deeply about issues libraries use blogs as news vehicles, venues for staff communication, and to support library instruction, and as a forum for peers/colleagues to express opinions on library issues and concerns

short for web logs, are like online journals wherein the ”blogger” (or owner) will post a message periodically, allowing others to comment

offer excellent opportunities for sharing and focusing on a particular subject or issue

a venue for writing and peer editing and sharing, posting articles, stories, illustrated books, and opinions on current events, personal experiences, etc.

teachers use blogs to encourage students to think deeply about issues

libraries use blogs as news vehicles, venues for staff communication, and to support library instruction, and as a forum for peers/colleagues to express opinions on library issues and concerns

Ideas for Blogs Online book discussion New releases – books, video, electronic resources Upcoming events Updating community – building a new library Appeal to special interest groups Reference Log

Online book discussion

New releases – books, video, electronic resources

Upcoming events

Updating community – building a new library

Appeal to special interest groups

Reference Log

Blogs as Library News Vehicles

Blogs as Subject Resources

Blogs to Support Library Instruction

Blogs for Staff Communication

Podcasts or vodcasts derived from the terms iPod and broadcast a collection of digital media files distributed over the Internet, often using syndication feeds, for playback on portable media players, mobile devices and personal computers allows anyone to distribute these multimedia files such as music or speech over the Internet Video content is now often referred to as vodcasts

derived from the terms iPod and broadcast

a collection of digital media files distributed over the Internet, often using syndication feeds, for playback on portable media players, mobile devices and personal computers

allows anyone to distribute these multimedia files such as music or speech over the Internet

Video content is now often referred to as vodcasts

Uses of podcasts for distribution of recorded school lessons can be a tool for teachers or administrators to communicate curriculum, assignments and other information teachers encourage students to create podcasts for presentations, news programs, and to develop presentation skills for official and unofficial audio tours of museums conference meeting alerts and updates

for distribution of recorded school lessons

can be a tool for teachers or administrators to communicate curriculum, assignments and other information

teachers encourage students to create podcasts for presentations, news programs, and to develop presentation skills

for official and unofficial audio tours of museums

conference meeting alerts and updates

Wikis a web page that is accessible to anyone with a Web browser and an Internet connection allows readers to collaborate with others in writing it and add, edit, and change the web page’s content, making it a tool for collaboration

a web page that is accessible to anyone with a Web browser and

an Internet connection

allows readers to collaborate with others in writing it and add, edit, and change the web page’s content,

making it a tool for collaboration

Uses of Wikis in Libraries Library Websites - USC Aiken Gregg Graniteville Library Wiki Webpage Intranets - University of Minnesota Libraries Staff Wiki Training tools or course instruction - Antioch University New England Library Staff Training and Support Wiki - Library Instruction Wiki (developed by Oregon Library Association)

Library Websites

- USC Aiken Gregg Graniteville Library Wiki Webpage

Intranets

- University of Minnesota Libraries Staff Wiki

Training tools or course instruction

- Antioch University New England Library Staff Training and Support Wiki

- Library Instruction Wiki (developed by Oregon Library Association)

Wikis as Library Web Sites

Wikis as Intranets

Wikis as Training Tools

Uses of Wikis in Libraries Library team projects for event planning - ALA 2007 Annual Conference Wiki Subject Guides - Ohio University Libraries Biz Wiki Resource reviews collections - Butler University Libraries WikiRef For Best Practices - Library Success: A Best Practices Wiki Encyclopedic works - Wikipedia - WikiHow (a how-to-manual that u can edit) - WikiPilipinas, WikiFilipino

Library team projects for event planning

- ALA 2007 Annual Conference Wiki

Subject Guides

- Ohio University Libraries Biz Wiki

Resource reviews collections

- Butler University Libraries WikiRef

For Best Practices

- Library Success: A Best Practices Wiki

Encyclopedic works

- Wikipedia - WikiHow (a how-to-manual that u can edit)

- WikiPilipinas, WikiFilipino

Wikis for Event Planning

Wikis as Subject Guides

Wikis as Resource Reviews Collections

Wikis for Best Practices

Wikis as encyclopedic works…

Social Bookmarking Tools An online space to save “favorites” or “bookmarks” for others to share and view Useful for recommended resource collections, subject guides and class reading lists May also be used for keeping current by using a del.icio.us account

An online space to save “favorites” or “bookmarks” for others to share and view

Useful for recommended resource collections, subject guides and class reading lists

May also be used for keeping current by using a del.icio.us account

Social Bookmarking Tools

Social Bookmarks as Recommended Resources

Social Bookmarks in Subject Guides

Social Bookmarks in Subject Guides

Social Bookmarking for Class Reading Lists

Social Bookmarking for Keeping Current

Uses of Media-sharing tools For digital collections management especially for historical collections Online exhibits As training modules Teaching as instructional aids Marketing and promotion Library and museum tours

For digital collections management especially for historical collections

Online exhibits

As training modules

Teaching as instructional aids

Marketing and promotion

Library and museum tours

Video-sharing refers to websites or software where a user can distribute their video clips many sites place restrictions on the file size , duration, subject matter and format of the uploaded video file users may upload video clips on video-sharing sites and invite friends to view them users can add descriptive notes and tags to each photo, and viewers can leave comments, notes, and tags as well tags are searchable so it’s easier to find related videos videos maybe for public and private viewing Example: YouTube, Yahoo!Video, Myspace, Myvideo, Google Video

refers to websites or software where a user can distribute their video clips

many sites place restrictions on the file size , duration, subject matter and format of the uploaded video file

users may upload video clips on video-sharing sites and invite friends to view them

users can add descriptive notes and tags to each photo, and viewers can leave comments, notes, and tags as well

tags are searchable so it’s easier to find related videos

videos maybe for public and private viewing

Example: YouTube, Yahoo!Video, Myspace, Myvideo, Google Video

Video-sharing for Instruction

Video-sharing for Library Orientation at YouTube

Video-sharing for Library Tours at YouTube

Photo-sharing free online photo management and sharing applications Instead of sending photos from desktops and cell phones to friends and family via email, people can post them online and invite friends to view them in online albums or slideshows can add notes and tags to each photo, and viewers can leave comments, notes, and tags as well tags are searchable so it’s easier to find related photos later photos are secure and may be for private/public viewing Example: Flickr, Photobucket, Picasa

free online photo management and sharing applications

Instead of sending photos from desktops and cell phones to friends and family via email, people can post them online and invite friends to view them in online albums or slideshows

can add notes and tags to each photo, and viewers can leave comments, notes, and tags as well

tags are searchable so it’s easier to find related photos later

photos are secure and may be for private/public viewing

Example: Flickr, Photobucket, Picasa

More ideas for Flickr Highlight library events Hold a photo contest Upload a collection Library tour Ask people to post pictures of themselves reading or using the library Create a sense of community

Highlight library events

Hold a photo contest

Upload a collection

Library tour

Ask people to post pictures

of themselves reading or using the library

Create a sense of community

Library News on Flickr

Photo-sharing for Historical Collections at Flickr

Social Networks Online social hubs where people can gather and feel a sense of community and belonging Environments to find like-minded people Great tools for : Portals Networking Marketing Outreach Branding

Online social hubs where people can gather and feel a sense of community and belonging

Environments to find like-minded people

Great tools for :

Portals

Networking

Marketing

Outreach

Branding

Social Networking MySpace | Facebook | Bebo | Orkut | Friendster Market library services Provide links and information Sharing – pictures/music/ideas Participation - create a dialog Get feedback

MySpace | Facebook | Bebo | Orkut | Friendster

Market library services

Provide links and information

Sharing – pictures/music/ideas

Participation - create a dialog

Get feedback

Social Networks as Library Portals

Social Networks for Promotion

Social Networks for Outreach

Social Networks for Catalog Search

Social Networks for Database Search

Social Networks for Professional Networking

Subject Guides Tools Great tools for: Subject guides Pathfinders How-to guides Social Tools to create interactive subject guides Multimedia & Multiformat

Great tools for:

Subject guides

Pathfinders

How-to guides

Subject Guides as Research Guides

Some Web 2.0 sites Del.icio.us LibraryThing Bibliotek.dk Flickr YouTube MySpace FaceBook LinkedIn Last.fm

Del.icio.us

LibraryThing

Bibliotek.dk

Flickr

YouTube

MySpace

FaceBook

LinkedIn

Last.fm

Library 2.0 Initiatives in Academic Libraries edited by Laura B. Cohen @2008 a hybrid book and wiki presenting 12 case studies of significant Library 2.0 initiatives in academic libraries these include varied uses of networked social software and open data formats to add value to and distribute library resources and services. Other cases describe 2.0 ways of pedagogy, the provision of services in physical and online spaces where students congregate, online catalog enhancements, and the creation of feature-rich interfaces for accessing digital research collections. The authors describe the use of such tools as blogs, wikis, podcasts, IM, RSS, XML, Web services, mashups, and social computing to illustrate their efforts to forge new models of scholarly communication in academic environments $35 179 pages ALA Bookstore

a hybrid book and wiki presenting 12 case studies of significant Library 2.0 initiatives in academic libraries

these include varied uses of networked social software and open data formats to add value to and distribute library resources and services.

Other cases describe 2.0 ways of pedagogy, the provision of services in physical and online spaces where students congregate, online catalog enhancements, and the creation of feature-rich interfaces for accessing digital research collections.

The authors describe the use of such tools as blogs, wikis, podcasts, IM, RSS, XML, Web services, mashups, and social computing to illustrate their efforts to forge new models of scholarly communication in academic environments

$35 179 pages ALA Bookstore

Summary of Library 2.0 initiatives… text messaging service ( SMS for short message service ) to enhance reference services IM can provide an interactive help from a Librarian using an online instant messenger service providing access to top-quality databases, downloadable audiobooks, video and music, etc. optimizing Library Web sites for mobile devices

text messaging service ( SMS for short message service ) to enhance reference services

IM can provide an interactive help from a Librarian using an online instant messenger service

providing access to top-quality databases, downloadable audiobooks, video and music, etc.

optimizing Library Web sites for mobile devices

More Library 2.0 initiatives… Using blogs and wikis to engage library customers and push fresh content to users. Allowing patrons to comment, write reviews, create their own tags and share them with others through a more versatile OPAC interface to enhance the catalog

Using blogs and wikis to engage library customers and push fresh content to users.

Allowing patrons to comment, write reviews, create their own tags and share them with others through a more versatile OPAC interface to enhance the catalog

Participatory Library Service “ Library 2.0 is about change. It’s about making change in your organization easy and routine. Its about updating services we offer and creating new services that will reach out to community members who do not yet use our great facilities and offerings. Library 2.0 seeks to bring staff on board and include them in decision-making processes… “It is important to remember that changing your organization structure cannot happen overnight. You also need staff, administrators, and possibly members of the governing board to buy into the organizational changes. Although this can be difficult to deal with, it can be done. It may take months to years for your organization to run smoothly under the Library 2.0 model. One thing to consider is, are you really running smoothly now? Is it worth a try to make your library more appealing and useful for your users?”

What makes a Librarian 2.0? Be aware of the needs of the Net Generation Give 2.0 tools a try to connect to this generation Explain how information is created and communicated and help users develop a sense of context when using information Encourage critical thinking

Be aware of the needs of the Net Generation

Give 2.0 tools a try to connect to this generation

Explain how information is created and communicated and help users develop a sense of context when using information

Encourage critical thinking

“ no matter how small and narrow your subject is, it is very likely that you can find something written on it in - the library”. What constitutes a 21 st library?

Thank you for listening! You can get in touch with me at my email address – verzosaf@dlsu.edu.ph – and at our PAARL website– http://groups.yahoo.com/group/PAARL/