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Delivering service quality and satisfying library customers in a changing environment

by Retired Archivist-Librarian  at De La Salle University Library on Apr 22, 2011

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lecture presented at the Lecture-Forum sponsored by the Ninoy Aquino Library and Learning Resource Center of the Polytechnic University of the Philippines (Sta. Mesa, Manila, 26 April 2011), by Fe ...

lecture presented at the Lecture-Forum sponsored by the Ninoy Aquino Library and Learning Resource Center of the Polytechnic University of the Philippines (Sta. Mesa, Manila, 26 April 2011), by Fe Angela M. Verzosa

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  • Avelina_lupas Avelina_lupas Mam Angela you are really one asset of the Pinoy Librarians. As lecturer, speaker...Wow so dynamic and informative. Long live mam ange...go go and go! 1 year ago
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  • jayatungaa3 Jayatunga Amaraweera, Snr. Lecturer at Dept. of Library & Information Science, University of Kelaniya Dear Fe, Your presentation is extremely useful to me for my LIS teaching. I will recommend this ppt to my colleagues who teach LIS in Sri Llankan Universities. Wish you all the best !!!
    I am your IGSS'95 friend - Amaraweera from Sri Lanka
    2 years ago
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Delivering service quality and satisfying library customers in a changing environment Delivering service quality and satisfying library customers in a changing environment Presentation Transcript