TechEd 2010 - Dynamics CRM 2011 What\'s new
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What\'s new in CRM 2011

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TechEd 2010 - Dynamics CRM 2011 What\'s new TechEd 2010 - Dynamics CRM 2011 What\'s new Presentation Transcript

  • IntroducingDynamics CRM 2011
    Amir Ariel – Microsoft Israel
    VeredHazrati – Elad Group
  • Looking back
    Release Timeline and Market Expansion
    What’s New in CRM 2011
    Familiar User Experiences
    Intelligent Solution
    Connected
    System Requirements
    Questions and Answers
  • January 2003MS CRM 1.0
  • December 2003MS CRM 1.2
  • December 2005Dynamics CRM 3.0
  • December 2007Dynamics CRM 4.0
  • 100,000
    Avg. response time of 0.29 sec
    http://blogs.msdn.com/b/crm/archive/2010/04/13/new-benchmark-100-000-concurrent-users-with-virtualization.aspx
  • 1,400,000
  • 80
  • 500
  • Mid-size Companies
    Large Enterprises
    Small Businesses
    23,000
  • 1,200
  • 41
    Arabic
    Basque
    Bulgarian
    Chinese (Hong Kong)
    Chinese (PRC)
    Chinese (Taiwan) Catalan
    Croatian
    Czech
    Danish
    Dutch
    English
    Estonian
    Finnish
    French
    Galician
    German
    Greek
    Hebrew
    Hindi
    Hungarian
    Italian
    Japanese
    Kazakh
    Korean
    Latvian
    Lithuanian
    Norwegian
    Polish
    Portuguese (Br)
    Portuguese (Ptg)
    Romanian
    Russian
    Serbian (Latin)
    Slovak
    Slovenian
    Spanish
    Swedish
    Thai
    Turkish
    Ukrainian
  • 1
    Large Organizations
    Midsize Organizations
    http://www.forrester.com/rb/Research/wave%26trade%3B_crm_suites_for_midsized_organizations%2C_q2/q/id/56879/t/2
    http://www.forrester.com/rb/Research/wave%26trade%3B_crm_suites_for_large_organizations%2C_q2/q/id/55828/t/2
  • 1
  • Revolution
  • The new Queen on the block
  • Microsoft Dynamics CRM 2011
    “Microsoft Dynamics CRM 2011 is going to be a game changer!”
  • Over 500 enhancements
    What’s New. . .
    Business Process Management
    • Business org. modeling
    • Tree based designer
    • Hyperlink support in prompts
    • Static & dynamic response types for prompts
    • Custom workflow activity
    • Import/export process definition
    • AppFabric integration
    • Interactive workflow
    Content Management
    • Track changes
    • Version control
    • Automatic folder creation
    • Secure file sharing
    • Quick preview
    • Simultaneous editing
    • Single sign-in
    • Text search with documents
    User Experience
    • Native Outlook search experience
    • Column filters
    • eMail template support
    • Outlook Social Connector
    • Record counts
    • Re-occurring meetings
    • Meetings bi-directional synch
    • Context menus
    • Accessibility compliance
    • Voice recognition tools support
    • Outlook follow-up/reminders
    • Outlook categories on CRM records
    • Data cleansing enhancements
    • Data mapping
    Personalization
    • Multiple application use/switching
    • Intelligent choice controls
    • Dynamic forms
    • Navigation shortcuts
    • Flexible filtering and search
    • View selection persistence
    • Personalized synch folders
    • Personalized reading pane
    Customer Care
    • Custom activities
    • Customer care dashboard
    • Case modeling
    • KB article customization
    • Workload management
    • Flexible queues
    • Business/contact center goals
    • System-wide auditing
    Sales
    • Quota management
    • Team selling capabilities
    • Connections
    • Custom currency
    • Sales dashboard
    • Write-in products
    • Negative price support
    Marketing
    • Marketing dashboard
    • Dynamic Marketing Lists
    • Bulk update
    • Rich CRM eMails
    • Improved Data Import Wizard
    Customization and Extensibility
    • Forms designer
    • System views
    • Visualization Designer
    • Customizable dashboards
    • “Any to Any” relationships
    • Multi-factor authentication
    • Interactive override for Field Level Security
    • Global Jscript libraries
    • HIPAA certifiable
    Management and Administration
    • Multi-nation setup
    • Claims based set-up configuration
    • Server admin automation
    • Organization management automation
    • Simple Internet-facing deployment
    • MUI upgrades
    • Org. update/upgrade
    • Tenant by tenant upgrade migration
    • Server farm updates
    • Deployment Web-Services
    Integration
    • Azure Service Bus integration
    • Firewall tunneling
    • Bulk data load
    Solution Management
    • Solutions hosting
    • Solution lifecycle management
    • Managed properties
    • Community rankings
    • Listings details and management
    • Search and navigation
  • Release Timeline
    September 2010
    CRM 2011 Beta withDynamics Marketplace
    January 2011
    CRM Online RTW
    Q1 2011
    CRM 2011 RTM
    “Microsoft Dynamics CRM Online releases worldwide”
    “Microsoft Dynamics CRM 2011 beta for Online andon-premises; Dynamics Marketplace debuts”
    “Microsoft Dynamics CRM 2011 release to manufacturing for on-premises and hosters”
  • The Power of Choice
    Browser
    PC
    Phone
    Sales
    Productivity
    Extended CRM Applications
    Customer
    Care
    Marketing Effectiveness
    Relationships • Interactions • Process • Insights
    xRM Framework
    Cloud
    On-premises
  • The Evolution From CRM to xRM
    xRM= “Any”Relationship Management
    Partner Relationship Management
    Asset Management
    Distributor Relationship Management
    Property Management
    Reseller Relationship Management
    Fleet Management
    Employee Relationship Management
    Case Management
    Contractor Relationship Management
    Task Management
    Customer Relationship Management
    Supplier Relationship Management
    Event Management
    Rapid Application Development
    Business Process Management
    Business
    Intelligence
    Office and Web-based User Experiences
    Shared Infrastructure and Services
  • Based on 3 Key Design Principles
    FAMILIAR
    CONNECTED
    INTELLIGENT
    natural &
    personal
    collaborative &
    integrated
    insightful &
    actionable
    SOURCE: GARTNER (June and July 2009)
  • The Power of Productivity: Familiar solutions drive adoption
    FAMILIAR
    CONNECTED
    INTELLIGENT
    Office Fluent UI experience
    Next-gen Outlook client
    RoleTailored forms & views
    Advanced Personalization
    Productivity Enhancements
    SOURCE: GARTNER (June and July 2009)
  • CRM And Microsoft OutlookNext-Generation Outlook Experience
  • Office Fluent UI
  • Conditional Formatting
  • Role Tailored Forms and Views
  • Field Level Security
  • Excel Enhancements
  • The Power of Productivity: Intelligent
    FAMILIAR
    CONNECTED
    INTELLIGENT
    Office Fluent UI experience
    Next-gen Outlook client
    RoleTailored forms & views
    Advanced Personalization
    ProductivityEnhancements
    Real-time Dashboards
    Guided Process
    Visual Analysis & Navigation
    Conditional Formatting
    SOURCE: GARTNER (June and July 2009)
  • Real-Time Dashboards
  • Inline Visualization
  • Advanced Personalization
  • Goal Management
  • Pervasive Auditing
  • The Power of Productivity: Connected
    FAMILIAR
    CONNECTED
    INTELLIGENT
    Office Fluent UI experience
    Next-gen Outlook client
    RoleTailored forms & views
    Advanced Personalization
    Productivity Enhancements
    Real-time Dashboards
    Guided Process
    Visual Analysis & Navigation
    Conditional Formatting
    Business Connections
    ContextualSharePoint
    Cloud solutions & extensions
    Mobile Express
    Solutions Management
    Dynamics Marketplace
    SOURCE: GARTNER (June and July 2009)
  • Contextual SharePoint
  • Guided Processes
  • Teamwork and Collaboration
  • Mobile ExpressInstantly Enable Mobile Access
  • Business Connections
  • Customizing CRM
  • Package Your Solutions
  • Cloud Solutions
  • Dynamics Marketplace
  • Develop Advanced SolutionsLeverage your existing skills and tools
  • But Wait…There’s More!
    Field Level Security
    Auditing
    Excel export and re-import
    Track recurring Outlook meetings
    SRS Reporting Online
    Portable Report Wizard reports
    Portal Accelerators as solutions
    Improved Getting Started Pane
    Total record count on data grids
    Goal Management
    Bulk Email attachments
    Improved accessibility and support for assistive technologies
    Customer Care Accelerator (CCA)
    Built-in Import Wizard replaces Data Migration Manager
    High performance bulk data load
    “CRM 2011 is going to be a game changer”
    Aaron Elder –Ascentium
    • Familiar
    Outlook Client, Office Experience
    • Intelligent
    Dashboards, Inline BI
    • ConnectedCloud, Mobile, SharePoint
    • Game Changer!
  • Go Dos:
    Engage with a certified partner
    Consider Upgrade
    Next sessions:
    Are you Social? CRM Tomorrow 09:30 - 10:45, Dan Hotel Blue Hall B
    60 Minutes Magic with Dynamics xRMTomorrow 11:15 - 12:15, Bat-Sheva Hall
  • השותפים שלנו
    ורד חזרתי veredh@elad.co.il
    054-5609120
    אילן אלדר, נטוויז ILANEL@NETWISE.CO.IL 050-5886534
    ורד פרידמן, E4D vered@e4d.co.il
    054-5615454
    טל עמרם, מלם-תים tala@g-s.co.il
    052-3878493
    קובי מגנזי, מטריקס
    kobim@matrix.co.il
    052-8343371
    רפי מרקמן, Prodware
    rmarkman@prodware.fr
    052-6886422
  • © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
    The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.