ShoreTel 13 Overview
This roadmap presentation is for information purposes only. Roadmap information should
not be relied ...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Release Context
• Choose between ST 12.x and ST 13
• Can’t migrate fr...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel 13 Feature Overview
Support of SIP-based H.264 end-points
• ...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Support of SIP-based H.264 End-points
• Feature
• Video call into/fro...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Instant Messaging for All
• Feature
• Instant Messaging (IM) becomes ...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Enterprise Ready SIP Trunking
• Feature
• Comprehensive SIP RFC compl...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Simplified Start-Up Wizard
• Feature
• Leveraging Microsoft Active
Di...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Simplified Options page
• Feature
• One page to enter all your phone ...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
New Outlook Form for Microsoft Outlook 2007/2010
• Feature
• New voic...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Optimized Directory Tab Access
• Feature
• Directory entries are stre...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Streamlined importing of Contacts
• Feature
• Personal contacts
uploa...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel Telephony Interface
• Feature
• Separate .msi file to instal...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Client Application Server (CAS) Public API
• Web application style in...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Optimized synchronization with Outlook 2007/2010
• Feature
• Conferen...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Enforcement of scheduled conferences
• Feature
• Host of the meeting ...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Desktop recording playback
• Feature
• Download both audio and web re...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel Conferencing: Simpler Java Plug-in
• Feature
• Java Plug-in ...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Simpler UI for audio-only conferencing users
• Feature
• In a audio c...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Support for G.729
• Feature
• A Service Appliance can support up to 3...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
End of Support
• ShoreTel IP Phone 210 & 530
• Windows 2003 Server fo...
© 2012 ShoreTel, Inc. All rights reserved worldwide.
Rollout Schedule
• All dates should be used for planning purposes onl...
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Shoretel 13 presentation

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  • UC enhancements for medium enterprises
  • ShoreTel Communicator for Windows can establish a video session with Lifesize room systems, in a point to point fashion using SIP/H.264. By calling into a Lifesize device with an embedded MCU, it can also participate in a multi-party video session. The media path is peer-to-peer for both video and audio streams. Lifesize certified via Innovation Network. More vendors supported in the future via the Innovation Network
  • With ShoreTel 13, Instant Messaging (IM) becomes a standard feature for all users on the ShoreTel system by way of the Communicator desktop UC client. IM is currently supported on ShoreTel Communicator for Windows. All users will have access to the Contact Viewer within Communicator. The Contact Viewer allows adding your favorite IM contact but also your favorite phone numbers. To utilize IM, you will need to deploy an IM server on the back-end (either ShoreTel Instant Messaging Service or Microsoft Lync).
  • A new user does not have to enter credential nor server information in the installation wizard process, eliminating one step.  
  • “ General” and “Quickdialer” pages are combined into one page. “External Assignment”, “Find Me” and “Additional phones” pages are combined into a single option, “call routing”. A new Option page is added called “My Phones” in which user enters his different phone numbers once and defines a label for each. For instance, they will add their cell number and define it as “My cool mobile phone”. Then, the user can select “My cool mobile phone” in the Call Routing option page without having to retype the number.  
  • The new form, compliant with Outlook 32 and 64 bit, is leveraging the Outlook 2007/2010 API. It looks up to date and is better integrated into Outlook.
  • Prior to ShoreTel 13, Communicator downloads all Directory records. This is not optimized for larger organizations. With the new release, the Directory panel downloads only a fixed number of records and gets more when the user requests it. This method reduces the PC memory usage.
  • Communicator was importing all contacts in the PC memory each time it started, by default, resulting in an increase in memory usage.   With ShoreTel 13, the very first time ShoreTel Communicator starts, it uploads user personal contacts from Outlook to the ShoreTel system. Consequently, ShoreTel Communicator is not using local memory to store contact information, resulting in faster start times. These personal contacts then become accessible to Communicator and to ShoreTel phones.
  • Separate .msi file to install TAPI client Application Reduces size of ShoreTel Communicator installer Eliminate needs to install multi-line TAPI server with WTS/Citrix
  • In ShoreTel 13, the Client Application Server (CAS) API is being exposed publicly for the first time. This new API includes HTTP-based Javascript Object Notation (JSON) messages for controlling a user’s telephony, contact search, call history, voice mail and configuration of call handling modes and other parameters. Using this API, developers can build applications that leverage the rich functionality of the ShoreTel system on behalf of a user. Note that changes in the CAS API request, response and event messages as currently documented may occur in future releases.
  • In ShoreTel 12, scheduling changes made from Outlook Web Access or from a mobile phone do NOT get propagated to the ShoreTel system. For instance, if you schedule a ShoreTel Conference via an Outlook appointment on your PC then move that appointment to a new time using your calendar tool on your smartphone, the change is not saved on the ShoreTel system. To address this caveat, an Exchange Server connector is available. It allows the system to poll the Exchange server for updates to existing conferences. Conference data that has changed in Microsoft Exchange Calendar is updated in the ShoreTel Web conference page.
  • ShoreTel 13 allows participants to join without the presence of the host. For such conferences, participants joining within five minutes of the schedule time before the host joins receive a prompt that the conference has not started and are place in a wait state until the conference starts. The conference starts when the host joins at the scheduled time. The scheduled end of a conference session is also enforced when the host does not join the conference. Participants in a conference will be prompted five minutes before the conference is scheduled to end that the conference will end. The conference is automatically terminated at the scheduled time. If the host joins at any during the conference, scheduling is not enforced.   Recurring meetings can now be handled by ShoreTel Conferencing.
  • User can download both audio and application share recording to their PC. The download file is a zip file containing a .wav file and a .swf file (Flash).
  • The new Java Plug-in resembles the ShoreTel Presenter for Windows. It looks slimmer and simpler and offers the pause/play and pointer functionalities.
  • Prior to ShoreTel 13, links to the Web Viewer (UI that manages ongoing conferences) were integrated in every conferencing user interface, including the Web Conferencing Portal, the conference invites, and Outlook Add-on, even when no Web Conferencing licenses were installed on the ShoreTel system.   With ShoreTel 13, links to the Web Viewer are no longer displayed in the different conferencing user interfaces on a system with no Web Conferencing licenses. This change enhances the audio-only user experience.
  • The ShoreTel Audio Conferencing services support an additional codec: G.729. The SA-100 supports up to 50 G.729 calls.
  • Shoretel 13 presentation

    1. 1. ShoreTel 13 Overview This roadmap presentation is for information purposes only. Roadmap information should not be relied on in making a purchasing decision. ShoreTel is under no legal obligation to deliver any future products, features, or functionality within any specified time frame, if at all. Release dates and content are subject to change at ShoreTel’s sole discretion.
    2. 2. © 2012 ShoreTel, Inc. All rights reserved worldwide. Release Context • Choose between ST 12.x and ST 13 • Can’t migrate from 12.x to ST 13 • ST 12.x customers get ST 13 features in ST 13.1 ShoreTel 12.2ShoreTel 12.2 ShoreTel 12 CRShoreTel 12 CR ShoreTel 12.1ShoreTel 12.1 ShoreTel 13.1 ShoreTel 13 CR ShoreTel 13 CR Q4 ‘11 Jun‘11 2H ‘12 ShoreTel 12.3ShoreTel 12.3 Q1 ‘12 Q2 ‘12 2H ‘12
    3. 3. © 2012 ShoreTel, Inc. All rights reserved worldwide. ShoreTel 13 Feature Overview Support of SIP-based H.264 end-points • Support for H.264 AVC • Lifesize certified via Innovation Network IM for all • IM in Personal Access License • ShoreTel Communicator: Support for Microsoft Lync Enterprise Ready SIP Trunking • SIP Media Proxy • Full feature parity w/ PRI trunks • Enhanced diagnostics • Trunk Out of Service detection Simpler, faster Communicator • ShoreTel Communicator for Windows: simplified start-up wizard, Option page simplification, new Outlook form for Microsoft Outlook 2007/2010, optimized directory tab access, streamlined importing of personal and public contacts, ShoreTel TAPI Application • Client Application Server Public API ShoreTel Conferencing Enhancements • Optimized synchronization with Outlook 2007/2010 • Enforcement of scheduled conferences • Desktop recording playback • ShoreTel Conferencing: simpler Java Plug-in • Simpler user interfaces for audio-only conferencing users • Support for G.729
    4. 4. © 2012 ShoreTel, Inc. All rights reserved worldwide. Support of SIP-based H.264 End-points • Feature • Video call into/from Communicator into third party H.264 AVC end-points • Communicator to Communicator is still using the lossy codec, H.264 SVC • No need for transcoding Gateway • Innovation Network • Lifesize certified via Innovation Network • More vendors supported in the future via the Innovation Network • Feature Benefits • Better return on room system investment by expanding video usage to remote users • Feature Requirements • Professional Access License • Web Cam
    5. 5. © 2012 ShoreTel, Inc. All rights reserved worldwide. Instant Messaging for All • Feature • Instant Messaging (IM) becomes a standard feature for all users on the ShoreTel system (Personal Access License) • Contact Viewer, Presence Alert, Outlook Presence • Industry-standard XMPP • Feature Benefits • Speed up decision process • Find the expert faster • Feature Requirements • Personal Access License • IM server: ShoreTel Instant Messaging, Microsoft OCS 2007 or Lync 2010 5
    6. 6. © 2012 ShoreTel, Inc. All rights reserved worldwide. Enterprise Ready SIP Trunking • Feature • Comprehensive SIP RFC compliance • Out of Service Detection • Pre-defined ITSP profiles • G.729 codec support • Feature Benefits • Full feature parity with TDM (Barge In, Call Recording etc) • Outbound trunk failover • Easy management and diagnostics • Feature Requirements • Voice switch 30,30BRI,50,50V,90,90V, 90BRIV,T1k, E1k, 220T1 , 220T1A or 220E1 • SIP trunk license(s) • Sessions Border Controller (Ingate) is recommended. • Validated ITSP
    7. 7. © 2012 ShoreTel, Inc. All rights reserved worldwide. Simplified Start-Up Wizard • Feature • Leveraging Microsoft Active Directory, Communicator can now skip the wizard initial set-up page (depicted on the right side) • Feature Benefits • Simplify user experience • Reduce the cost of client deployment • Feature Requirements • Active Directory Synchronization enabled in Director • Proper “ShoreTelServer” user attribute in Active Directory
    8. 8. © 2012 ShoreTel, Inc. All rights reserved worldwide. Simplified Options page • Feature • One page to enter all your phone numbers • Extension assigned to a label not a number • Basic call routing explained on one page • Feature Benefits • Reduce training cost • Feature Requirements • ShoreTel Communicator for Windows
    9. 9. © 2012 ShoreTel, Inc. All rights reserved worldwide. New Outlook Form for Microsoft Outlook 2007/2010 • Feature • New voicemail form integrated into Outlook 2007/2010 • Support Outlook 64 bit • Feature Benefits • Simplify Communicator deployment • Reduce training • Feature Requirements • Outlook 2007/2010 32 or 64 bit
    10. 10. © 2012 ShoreTel, Inc. All rights reserved worldwide. Optimized Directory Tab Access • Feature • Directory entries are streamed on demand from the ShoreTel server instead of being fully downloaded • Feature Benefits • Speed up start up time by ~4 seconds • Save up to 20MB memory (without outlook) or up to 40MB with Outlook for every 2,000 users • Feature Requirements • Communicator
    11. 11. © 2012 ShoreTel, Inc. All rights reserved worldwide. Streamlined importing of Contacts • Feature • Personal contacts uploaded to Server once by Communicator • Public contacts are synchronized with Active Directory at the server level • See personal contacts on all phones • Feature Benefits • Speed up client start-up • Eliminate contact duplication between GAL and ShoreTel directory • Feature Requirements • ShoreTel Communicator • MS Exchange
    12. 12. © 2012 ShoreTel, Inc. All rights reserved worldwide. ShoreTel Telephony Interface • Feature • Separate .msi file to install TAPI/CSIS client Applications • Feature Benefits • Reduces size of ShoreTel Communicator installer • Eliminate needs to install multi-line TAPI server with WTS/Citrix • Feature Requirements • ShoreTel Communicator for Windows
    13. 13. © 2012 ShoreTel, Inc. All rights reserved worldwide. Client Application Server (CAS) Public API • Web application style interface to core ShoreTel capabilities • Provides Telephony, Contact Search, Call History, Voice Mail and Configuration APIs • Data is sent using JSON (JavaScript Object Notation) • CAS uses a ShoreTel C++ JSON library • Feature Benefits • Easily readable, easily parsable, easily serializable data format • Natural JavaScript implementation, easy C, C++, Java, C#, etc. implementations • Feature Requirements • Single client / extension applications only in this release • Server (multiple clients / extensions) applications to be supported in a future release
    14. 14. © 2012 ShoreTel, Inc. All rights reserved worldwide. Optimized synchronization with Outlook 2007/2010 • Feature • Conferences synchronized with Microsoft Exchange • Feature Benefits • Enhance experience for users using Outlook Web Access • Feature Requirements • Microsoft Exchange 2007 SP1 and later
    15. 15. © 2012 ShoreTel, Inc. All rights reserved worldwide. Enforcement of scheduled conferences • Feature • Host of the meeting can start the meeting at any time but participants can only join conferencing 15 minutes before meeting time • Set up recurring conferencing in Web Viewer • Feature Benefits • Enhance resources utilization • Simplify the conference web portal • Feature Requirements • ShoreTel Conferencing
    16. 16. © 2012 ShoreTel, Inc. All rights reserved worldwide. Desktop recording playback • Feature • Download both audio and web recording in a single Flash file • Feature Benefits • Simplify access to recordings • Feature Requirements • ShoreTel Web Conferencing
    17. 17. © 2012 ShoreTel, Inc. All rights reserved worldwide. ShoreTel Conferencing: Simpler Java Plug-in • Feature • Java Plug-in is no longer a separate Java Application • Feature Benefits • Reduce training • Simplify the experience especially for Mac users • Feature Requirements • ShoreTel Web Conferencing
    18. 18. © 2012 ShoreTel, Inc. All rights reserved worldwide. Simpler UI for audio-only conferencing users • Feature • In a audio conferencing only deployment, users are no longer exposed to web conferencing options (conference invites, no join button in web portal etc…) • Feature Benefits • Reduce training cost • Feature Requirements • ShoreTel Audio Conferencing
    19. 19. © 2012 ShoreTel, Inc. All rights reserved worldwide. Support for G.729 • Feature • A Service Appliance can support up to 30 G.729 calls • Feature Benefits • Bandwidth savings • Feature Requirements • ShoreTel Audio Conferencing
    20. 20. © 2012 ShoreTel, Inc. All rights reserved worldwide. End of Support • ShoreTel IP Phone 210 & 530 • Windows 2003 Server for Enterprise Deployments • Windows 2003 Telecom Edition still supported on ShoreTel provided SBE Servers. 20
    21. 21. © 2012 ShoreTel, Inc. All rights reserved worldwide. Rollout Schedule • All dates should be used for planning purposes only • CR : • July 2012 • GA • CQ4 ‘12 via ShoreTel 13.1 • Resources on Partner Site • ShoreTel 13 Partner Guide • What’s New in ShoreTel 13 • ShoreTel 13 Feature Summary • Updated Conferencing Presentation 21
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