About • Worked with NetApp customers and Sales Team to identify critical technical issues and took ownership of driving with the Engineering teams within NetApp as well as 3rd party vendors
• Analyzed customer environments including software and hardware release planning, upgrade planning and bug risk analysis, in order to maintain HA operations
• Identify and address customers critical technical issues (escalations) and non-technical issues, and coordinate necessary support activities. Include troubleshooting and solving escalated customer issues directly with the appropriate engineering teams within NetApp.
• Have hands on experience in implementing SAN from HOST to Array for ISCSI...