Service Provider of the Year Awards


Published on

Published in: Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Service Provider of the Year Awards

  1. 1. caseSTUDY MAN Truck and Bus UK Ltd Client: MAN Truck & Bus AG is one of the leading international providers of efficient commercial vehicles and innovative transport solutions. In fiscal year 2011 the company, with some 34,000 employees, generated a turnover of € 9 billion with sales of more than 77,600 trucks and over 5,700 buses and bus chassis under the MAN and NEOPLAN brands. Event: Service Provider of the Year Awards Location: St. Julians, Malta Venue: The Westin Dragonara Resort 5* No. of Delegates: 28 used as an incentive Date: 8th – 11th September 2011
  2. 2. caseSTUDY Brief: MAN Truck & Bus UK Ltdannounced the winning Dealers of the Service Provider of the Year at a special awards luncheon in March 2011. Each winner was invited to bring four people on the trip which consisted of Dealer Principals and their partners from the UK Dealer Network. The client chose Malta as the destination but requested the agency to select a suitable venue that needed to be of either 4* or 5* standard. Venues Event Management were asked to arrange day and evening activities throughout the stay including restaurant bookings.
  3. 3. caseSTUDY The Hotel: Five venues were proposed to the client. The Westin Dragonara Resort has been awarded Europes Leading Meetings and Conference Resort by World Travel Awards held on Friday 2nd September in Turkey and appeared the most appropriate venue for the client in the chosen location. With a private beach, casino and plenty of sea view rooms; it was clear as to why the decision was made to choose this resort. The hotel sits just minutes away from the ancient and modern wonders of downtown. Venues Event Management worked with the Destination Management Company (DMC) in Malta, Alpine Stirling, to source the various restaurants for the trip.
  4. 4. caseSTUDY Travel Airport transfers were arranged for the delegates. Normally where MAN Truck & Bus UK Ltd are involved we would only use MAN products. Unfortunately only 1 MAN coach was available on the island which was too small so in its place a Scania coach was used for the transfers throughout the event, which whilst being a competitive brand is a part of the Volkswagen Group like MAN. Onsite Event Management Venues Event Management provided one Event Manager who worked with the DMC throughout the trip. Our Event Manager arrived a day prior to the delegates’ arrival to check through final arrangements.
  5. 5. caseSTUDY Challenges One of the restaurants that was originally booked for the trip then went under a refurbishment project that was not scheduled to be complete before the arrival of the client. Solution/Execution Alternative restaurants had been recommended by the DMC as they had worked with them on previous events so onsite inspections had already taken place and it was decided to go with one of these.
  6. 6. caseSTUDY Agenda Thursday 8th September Two flights departing the UK on the morning of the 8th September. One flight leaving Manchester Airport and the other from Heathrow. Both flights arrived on time and guests gathered at the Westin Dragonara Resort in Malta where light refreshments were made available upon arrival. Dinner had been arranged at the Barracuda Restaurant, one of the longest serving successful fine dining restaurants in Malta. Guests then had an enjoyable walk back to the hotel.
  7. 7. caseSTUDY Friday 9th September Guests met in the hotel reception ready to depart for a tour of Valetta. Valetta is Malta’s capital and a world heritage site. The first stop was made to Upper Barrakka Gardens where there was a splendid view of the Grand Harbour and the three historical cities. On leaving the Barrakka Gardens the group went to Auberge de Castille at Leon which houses the office of the Prime Minister, followed by a visit to St. John’s Cathedral. Prior to lunch there was some free time for shopping, sightseeing or a visit to the National Museum of Archeology or the War Museum.
  8. 8. caseSTUDY Friday 9th September Lunch was held at Luciano’s, a restaurant that brings together two family catering establishments under one roof, in a historic building built by the Order of St. John. The remainder of the afternoon was down to the guest’s leisure to explore the city further to retire back to the hotel and take advantage of the facilities available here. Guests gathered in the hotel reception ready to depart to Palazzo Parisio for dinner. The restaurant is often described as a miniature Versailles, this quintessentially Maltese palazzo is a glorious showcase of Maltese and Italian craftsmanship at the turn of the 19th century.
  9. 9. caseSTUDY Saturday 10th September All guests met in the hotel reception ready to depart for the Harbour Cruise. Using the private jetty at the hotel the guests were transferred by speedboat to the specially chartered boat – the elegant Fernandes 1. The boat docked at Birgu for a short city tour and lunch at the Don Berto restaurant. For evening entertainment guests were treated to a trip to Mdina. On arrival at the city, guests took a short walk through the city with a drink at the bastions with a beautiful view of the countryside. Dinner was held De Mondion, an award winning and flagship restaurant in Malta exemplifying the major steps that the local gastronomy scene has made over the last decade.
  10. 10. caseSTUDY Sunday 11th September Guests had the morning to enjoy at their own leisure before lunch was served on the main terrace of the hotel restaurant. Transfers were then arranged for the two departing flights back to Heathrow and Manchester.
  11. 11. caseSTUDY Verdict - Feedback from the Client “We were absolutely delighted with the whole experience; hotel, restaurants, food, excursions everything and for that matter so was everyone else. You were right about changing perceptions those that have spoken to me have said how much they enjoyed it and would want to go back again for another visit. The trip was very well organised and the team at Venues Event Management did a brilliant job.” Martin Pickering Communications Manager MAN Truck & Bus UK LTD