BUSINESS COMMUNICATION  AN INTRODUCTION
COMMUNICATION <ul><ul><ul><li>Communication is the transfer of  information from a sender to a receiver, with the informat...
Purpose of Communication
Communication Process
Communication Flow
Types of Communication
Written Communication  <ul><ul><li>Written communication can  promote uniformity in policy and procedures. </li></ul></ul>...
Tips for Improving Written Communication  <ul><li>Use simple words and phrases. </li></ul><ul><li>Use short and familiar w...
Oral Communication <ul><li>Oral communication can occur in a face-to-face meeting of two people or in a manager’s presenta...
Tips for Improving Oral Communication  <ul><li>Communicate with a large audience. </li></ul><ul><li>Tell a story , an anec...
Non Verbal Communication <ul><li>Non verbal communication includes facial expressions and body gestures. </li></ul><ul><li...
Tips for Improving Non Verbal Communication  <ul><li>Establish and maintain eye contact. </li></ul><ul><li>Use posture to ...
Barriers in Communication  <ul><li>Lack of planning. </li></ul><ul><li>Poorly expressed message. </li></ul><ul><li>Inadequ...
Barriers in Communication  <ul><li>Lack of trust. </li></ul><ul><li>Cultural differences. </li></ul><ul><li>Impersonal com...
Guideline for Effective Communication <ul><li>Clarify the purpose of the message. </li></ul><ul><li>Use intelligible encod...
Guideline for Effective Communication <ul><li>Use appropriate tone and ensure credibility. </li></ul><ul><li>Consider rece...
References <ul><li>Management (Heinz Weihrich,Mark V Cannice,Harold Koontz). </li></ul><ul><li>Business Communication for ...
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  1. 1. BUSINESS COMMUNICATION AN INTRODUCTION
  2. 2. COMMUNICATION <ul><ul><ul><li>Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver </li></ul></ul></ul>
  3. 3. Purpose of Communication
  4. 4. Communication Process
  5. 5. Communication Flow
  6. 6. Types of Communication
  7. 7. Written Communication <ul><ul><li>Written communication can promote uniformity in policy and procedures. </li></ul></ul><ul><ul><li>It has the advantage of providing records , references and legal defenses. </li></ul></ul>
  8. 8. Tips for Improving Written Communication <ul><li>Use simple words and phrases. </li></ul><ul><li>Use short and familiar words. </li></ul><ul><li>Use personal pronouns whenever required. </li></ul><ul><li>Give illustrations and examples. </li></ul><ul><li>Use short sentences and paragraphs. </li></ul><ul><li>Avoid unnecessary words </li></ul>
  9. 9. Oral Communication <ul><li>Oral communication can occur in a face-to-face meeting of two people or in a manager’s presentation to a large audience. </li></ul><ul><li>It makes possible speedy interchange with immediate feedback. </li></ul>
  10. 10. Tips for Improving Oral Communication <ul><li>Communicate with a large audience. </li></ul><ul><li>Tell a story , an anecdote. </li></ul><ul><li>Pause – do not rush. </li></ul><ul><li>Use visuals aids. </li></ul><ul><li>Communicate confidence and create trust through clear voice ,good posture and a smile. </li></ul>
  11. 11. Non Verbal Communication <ul><li>Non verbal communication includes facial expressions and body gestures. </li></ul><ul><li>It gives rise to the saying that actions often speak louder than words. </li></ul>
  12. 12. Tips for Improving Non Verbal Communication <ul><li>Establish and maintain eye contact. </li></ul><ul><li>Use posture to show interest. </li></ul><ul><li>Improve your decoding skills. </li></ul><ul><li>Appreciate the power of appearance. </li></ul><ul><li>Avoid assigning nonverbal meanings out of context. </li></ul>
  13. 13. Barriers in Communication <ul><li>Lack of planning. </li></ul><ul><li>Poorly expressed message. </li></ul><ul><li>Inadequate feedback. </li></ul><ul><li>Quantity of information. </li></ul><ul><li>Not recognizing the receivers’ needs. </li></ul>
  14. 14. Barriers in Communication <ul><li>Lack of trust. </li></ul><ul><li>Cultural differences. </li></ul><ul><li>Impersonal communication. </li></ul><ul><li>Poor listening skills. </li></ul><ul><li>Hierarchy. </li></ul>
  15. 15. Guideline for Effective Communication <ul><li>Clarify the purpose of the message. </li></ul><ul><li>Use intelligible encoding. </li></ul><ul><li>Consult others' view. </li></ul><ul><li>Consider receiver’s needs. </li></ul>
  16. 16. Guideline for Effective Communication <ul><li>Use appropriate tone and ensure credibility. </li></ul><ul><li>Consider receiver’s emotions & motivations. </li></ul><ul><li>Get feedback. </li></ul>
  17. 17. References <ul><li>Management (Heinz Weihrich,Mark V Cannice,Harold Koontz). </li></ul><ul><li>Business Communication for managers (Penrose,Rasberry,Myers). </li></ul>PRESENTED BY BHOOPATHI RAJA KATAMA RAJU NAKUL YADAV RACHNA PANDA SOWJANYA

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