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Transcript

  • 1. BUSINESS COMMUNICATION AN INTRODUCTION
  • 2. COMMUNICATION
        • Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver
  • 3. Purpose of Communication
  • 4. Communication Process
  • 5. Communication Flow
  • 6. Types of Communication
  • 7. Written Communication
      • Written communication can promote uniformity in policy and procedures.
      • It has the advantage of providing records , references and legal defenses.
  • 8. Tips for Improving Written Communication
    • Use simple words and phrases.
    • Use short and familiar words.
    • Use personal pronouns whenever required.
    • Give illustrations and examples.
    • Use short sentences and paragraphs.
    • Avoid unnecessary words
  • 9. Oral Communication
    • Oral communication can occur in a face-to-face meeting of two people or in a manager’s presentation to a large audience.
    • It makes possible speedy interchange with immediate feedback.
  • 10. Tips for Improving Oral Communication
    • Communicate with a large audience.
    • Tell a story , an anecdote.
    • Pause – do not rush.
    • Use visuals aids.
    • Communicate confidence and create trust through clear voice ,good posture and a smile.
  • 11. Non Verbal Communication
    • Non verbal communication includes facial expressions and body gestures.
    • It gives rise to the saying that actions often speak louder than words.
  • 12. Tips for Improving Non Verbal Communication
    • Establish and maintain eye contact.
    • Use posture to show interest.
    • Improve your decoding skills.
    • Appreciate the power of appearance.
    • Avoid assigning nonverbal meanings out of context.
  • 13. Barriers in Communication
    • Lack of planning.
    • Poorly expressed message.
    • Inadequate feedback.
    • Quantity of information.
    • Not recognizing the receivers’ needs.
  • 14. Barriers in Communication
    • Lack of trust.
    • Cultural differences.
    • Impersonal communication.
    • Poor listening skills.
    • Hierarchy.
  • 15. Guideline for Effective Communication
    • Clarify the purpose of the message.
    • Use intelligible encoding.
    • Consult others' view.
    • Consider receiver’s needs.
  • 16. Guideline for Effective Communication
    • Use appropriate tone and ensure credibility.
    • Consider receiver’s emotions & motivations.
    • Get feedback.
  • 17. References
    • Management (Heinz Weihrich,Mark V Cannice,Harold Koontz).
    • Business Communication for managers (Penrose,Rasberry,Myers).
    PRESENTED BY BHOOPATHI RAJA KATAMA RAJU NAKUL YADAV RACHNA PANDA SOWJANYA

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