Page iHUMAN RESOURCE DEVELOPMENT
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Page iiiHUMAN RESOURCE DEVELOPMENT2nd editionLEARNING & TRAINING for individuals & organizationsEdited by John P WilsonImage
Page ivFirst published in 1999Reprinted 2001, 2004A part from any fair dealing for the purposes of research or private stu...
Page vDedicationCharles Handy (1990:63) stated that, I am more and more sure that those who are in lovewith learning are i...
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Page viiContentsList of Figures                                                    xiiiList of Tables                     ...
Page viiiThe problem with strategy                                          33Strategy and HRD–an historical context      ...
Needs at the organizational level   121Needs at the departmental level     125
Page ixNeeds at occupational levels                             128Needs at the individual level                          ...
The reflective practitioner: Donald SchÖn   223
Page xModels and loops                                               224Reflection-in-action                              ...
Introduction and learning objectives   307Multimedia for education               308
Page xiMultimedia for training                                     311Multimedia conferencing                             ...
Quality                      394Best practice benchmarking   399
Page xiiQuality control and quality assurance                           404Quality awards                                 ...
Summary–the importance of sustainability   493Bibliography                               495Index                         ...
Page xiiiList of FiguresFigure 1.1 The role of the HRD department within the internal      14and external environmentFigur...
Page xivFigure 11.1 Maslows hierarchy of needs                           211Figure 11.2 Critically analysing experience   ...
Page xviList of Case StudiesChapter 2Value chain for the Unipart Group of Companies                                37The U...
Page xviiChapter 7Broadening the scope of TNAs in non-governmental organizations in Mali          120TNA and competences i...
Page xviiiChapter 17A successful language learning experience                                 333Knoll Pharmaceuticals    ...
Page xixList of ContributorsIan Andrews runs a successful training and consultancy business developing solutions topeople-...
Page xxRon Chapman worked originally as a refractory engineer and has been involved in diversefields of training from the ...
Page xxiRita Johnston is Senior Lecturer in Education Management at the University of Bath. Shehas taught and researched h...
Page xxiiJohn Shipton, after a career in human resource management as both a practitioner andhigher education lecturer, is...
Page xxiiiForewordIn the coming years, human capital will play an increasingly significant role in successfulorganizations...
Page xxivPrefaceHuman Resource Development is a growing and influential discipline which is increasinglycritical to the su...
Page xxvSECTION ONE: THE ROLE OF LEARNING, TRAINING AND DEVELOPMENT INORGANIZATIONSChapter One begins by exploring the mea...
Page 1Section One:The Role of Learning, Training and Development inOrganizations
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Page 31Human Resource DevelopmentJohn P WilsonINTRODUCTION AND LEARNING OBJECTIVESHuman Resource Development (HRD) is a ti...
Page 4and use these as a basis for a definition of HRD. We will then consider how HRDcontributes to strategic issues and h...
Page 5A more recent source of definitions is CEDEFOPs (The European Centre for theDevelopment of Vocational Training) Glos...
Page 6learning in a particular jurisdiction taken altogether (e.g. in the context of educationexpenditure). (Ireland)Activ...
Commission, 1981:15)
Page 7This definition was subsequently broadened from a persons ability to an individuals or agroups ability (MSC, 1985:9)...
we do.
Page 8Drawing from the preceding discussion learning may be defined as a relatively permanentchange of knowledge, attitude...
narrow goals, allowed slightly broader thinking, and learning had the least constraints andtolerated diverse ways of think...
Page 9Human Resource DevelopmentThe term Human Resource Development was introduced to the 1969 Miami Conference ofthe Amer...
1. HRD is based on the research and theories drawn from the field of adult education and isdifferent from the learning tha...
Page 102. HRD is concerned with improved performance within the work environment. It is notconcerned with improving people...
areas of
Page 11training, education, development and learning, is that HRD refers to learning at theindividual, group and organizat...
• new competitive structures;• new technology.With all these pressures it is apparent that HRD contributes in a variety of...
Page 12Yet, todays business environment requires that HRD not only supports the businessstrategies or organisations, but t...
• information to be disseminated which explains the training, education, development andlearning opportunities available f...
Page 13• a positive public relations awareness for new and potential employees to know that skillsdeficiencies will be pro...
Page 14environment. Thus it is important to have a broader perspective, which is illustrated inFigure 1.1.The organization...
Page 15affecting the competitive strategy of the organization have been summarized by Porter(1980) who identified the foll...
Page 16ImageFigure 1.2 The human resource compassareas in which training and development requirements occur within an orga...
Page 173. Organizational development (OD). This category encompasses the wholeorganization and may involve the introductio...
and work tasks, job design is the process of identifying the range and scope of a particularjob and the degree of output f...
Page 186. Human resource planning. The purpose of this area is to assess the human resourcerequirements of the organizatio...
Page 19conflict-resolving methods which are utilized; and the external factors which influence theinteraction between the ...
10. Evaluator11. HRD Manager.Competencies and HRD in the USAThe ASTD research of McLagan and Suhadolnik also identified 35...
Page 20Technical Competencies1. Adult Learning Understanding*2. Career Development Theories and Techniques Understanding3....
19. Project Management Skill20. Records Management SkillInterpersonal Competencies21. Coaching Skill22. Feedback Skill*23....
Page 2131. Intellectual Versatility*32. Model Building Skill33. Observing Skill*34. Self-knowledge35. Visioning Skill*core...
Page 22Table 1.1 Employment NTO Training and Development Standards (TDS)COMPARATIVE QUALIFICATIONS STRUCTUREUnit Title    ...
Design, test and modify          Unit           Image   Imagetraining and development         B31materialsDesign, test and...
Externally verify the          Unit         Image   Imageassessment process             D35Advise and support             ...
Page 23                               All cores are   All cores are   All cores are   All cores are                       ...
Develop new         Unit E42                           Imageapproaches tohumans resourcedevelopmentMaintain and        MCI...
Secure effective MCI M2         Imageresource            Unit 4allocation foractivities andprojectsRecruit and         MCI...
Page 24BibliographyArmstrong, M (1996) Employee Reward, London, IPDBarham, K, Fraser, J and Heath, L (1988) Management of ...
7979, Web site: www.empnto.co.uk)Farnham, D (1997) Employee Relations in Context, London, IPDFrank, E (1988) An attempt at...
Page 25Jacobs, R L and Jones, M J (1995) Structured On-the-Job Training: Unleashing EmployeeExpertise in the Workplace, Sa...
Journal, 40, 10, pp 69–76Robbins, S P (1993) Organizational Behaviour, 6th edn, Englewood Cliffs, NJ, Prentice HallRogers,...
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Page 272Strategy and Training and DevelopmentSue BaldersonINTRODUCTION AND LEARNING OBJECTIVESIn an increasingly competiti...
Page 28This chapter sets out to look at some models of strategic management in relation to modelsof HRD and to consider wh...
Page 29ImageFigure 2.2 Business objectives within a training cycle (adapted from Winter, 1995)Definitions of HRD also emph...
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