2. What Do You Mean By:
Attitude
IN GENERAL TERMS,
ATTITUDE MEANS A
POSITIVE OR NEGAITIVE
ORIENTATION OF A
PERSON
ATTITUDES ARE EVALUTIVE
STATEMENTS- EITHER
FAVOURABLE OR
UNFAVOURABLE
ABOUTOBJECTS, PEOPLE, OR
EVENTS
ATTITUDES ARE COMPLEX
3. Components Of Attitude
Affective Component
The emotional or feeling segment of
an attitude
Cognitive Component
The opinion or belief segment of
an attitude
Behavioral Component
An intention to behave in a certain way
toward someone or something
4. Types of Work Attitudes
Job Involvement
Identifying with the job, actively participating in it, and
considering performance important to self-worth
Organizational Commitment
Identifying with a particular organization and its goals,
and wishing to maintain membership in the organization
(Affective, Normative, and Continuance Commitment)
Job Satisfaction
A collection of positive and/or negative feelings that an
individual holds toward his or her job
5.
6. Some More Types of Attitudes
2. Employee Engagement
• An individual’s involvement with, satisfaction with,
and enthusiasm for the organization
1. Perceived Organizational Support
• Degree to which employees feel the organization cares
about their well-being
7. Job Satisfaction
1. Measuring Job Satisfaction
Single global rating
Summation score
2. How Satisfied Are People in Their Jobs?
Like Job satisfaction declined to 50.7% in 2010
Decline attributed to:
Pressures to increase productivity
Less control over work
8. The Effect of Job Satisfaction on
Employee Performance
1. Satisfaction and Productivity
• Satisfied workers are necessarily more productive.
• Worker productivity is higher in organizations with more satisfied
workers.
2. Satisfaction and Absenteeism
• Satisfied employees have fewer avoidable absences.
3. Satisfaction and Turnover
• Satisfied employees are less likely to quit.
• Organizations take actions to cultivate high performers and to
weed out lower performers.
9. Causes Of Job Satisfaction
2. Pay influences job satisfaction only to some extent:
• After about some pay scale there is no relationship
between amount of pay and job satisfaction.
• Money may bring happiness, but not necessarily job
satisfaction.
1. Personality can influence job satisfaction:
• Negative people are usually not satisfied with their jobs
• Those with positive core self-evaluation are more
satisfied with their jobs
