• Save

Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

Like this presentation? Why not share!

Do-s and Don't-s of Customer Centricity

on

  • 7,325 views

The shortest ever CRM training course - a 2-page 'cheat sheet' for the aspiring Chief Customer Officer :)

The shortest ever CRM training course - a 2-page 'cheat sheet' for the aspiring Chief Customer Officer :)

Statistics

Views

Total Views
7,325
Views on SlideShare
7,179
Embed Views
146

Actions

Likes
18
Downloads
0
Comments
0

8 Embeds 146

http://crm-latam.blogspot.mx 92
http://whencustomersrule.blogspot.com 21
http://www.slideshare.net 16
http://www.linkedin.com 13
http://whencustomersrule.blogspot.com.au 1
http://whencustomersrule.blogspot.in 1
http://whencustomersrule.blogspot.de 1
https://www.linkedin.com 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Do-s and Don't-s of Customer Centricity Do-s and Don't-s of Customer Centricity Presentation Transcript

    • !" # $ &' '( ' ) &' % " " "" ! ' ( * '+ ' , () ( ) &' (& ( ') ' - (' ) &' - ( / ') ,' * '* '( 0 &' - ) , ( ' . (' ) -&' ' ) - ,'+ ' ( 1'& (' -& ! ) & " # " !'" ( & &' ' 2 3 '+ ( *' ' '& ,' ' ,' 6'+ 4 &' ' ) 1 '( + ''1 )' ' ' ,' , ( * 3' ( 5 ) , '+' , ' (' (* '& & " $(( & )* )( % ) '' 7) ' ' (3 ' ( & " $ ' * '5 ' ( '' (' ''( (( 3 '+) ** &' +* '' (1 7 ') ( 2 & 3' 1''* & ' ' ( 1' '( ,) (* *' 9'- ' ' *( ' ' )8 (' ( ,! ' ' ,' & ( '( ,) ' ' ' '' 3 ' !" "( ' & #' " '& ! %& ) "( ! - 2 :' ' (! ) * -' '' ) ** * ' '' (* '' ' '' + * '+ ' & )- ' ( '( ' ( '; *' 3' - ) '3' &' (' ' ' '3 '+ ) ** ( ' ';*' ' ' 1' '' (' ' ' &' * ' '! ' *, ' & &( )& '(+ & *, ' / ) &' 3' ' '& ) & & &' , ' $ !) " ($ ( '! ) " ( 1' ' <'3' '+ .- '3' (& '! ' 1' &' *( * * )& ( ,' ' ' ( '' & *' ' ' ' ' ' & '& (' ' =' &' ' ''('( '' &' ' ' '( 3'- - *' + '( - & &' '- &' ' , '+ &' ' ,/ 3' ' ( & )- & & ';*' ' ' ( ) ' '- ' '- *' '' ' '' ) ( #( * ) #( $( . &' ' >' ';* ( * & !(" ) " ' * ( ' *''' ' ( ' ''( (, ( ' * '( ' , &' ' ''( '+ 3' ''1 (' ( &' ) '' & - &') '' 1' ! "#$%
    • ' ( ( 3' ' &* ? @? + @ ? (' *& ( ,'& 3 - &3 ' @= ' ''( ' ) *' ' & ( ''( '' ' ' (" ! # & ( ' ) B;* & 3' ! 7) * ' ) " &' ,' -) * '( &' ' / ') & ) ' ' ) * '; (' - '3' ' - ' (' ( ' ,' ) (' ' 3 'A - ( 1 3' * *' '+ )) ( 3' * ,)+ (' 1 - , &' , ' + 3' &' ( *' 3' '' !$ !' * ! "'' '$ ' (" ! + " )" & )) ) ! " ( %, -( #. ! #' C) **' ' (! # ' & C' '! ' ' ( ('*' ( &' '( '! ' &' '( ' '3' ) ' &' ** &' + '*) '' ' ,' + ( ,1 ! ' ( 3' 3' ' '& &' ** 7 ' 1') &' ' '; *' ' ' (3 ' = &') '+ ' *, ' ' & ( ,' ' '( ( ** '( ' ,' ' (' '( '' ,) ' - & &' * *' ' (' *' ' &' ' ' ) "' & ') "( & ) ( ! ". & ! )" " "# " $ " !' * - & ( A ( 2 & 3' ' &' ' & & &' '+ ) ' ! ( ' *& D '2 , , + ' ' )(' ' * & ) & 3' ' (' &'( / , D '' 2 4 & ' &' ' 5 & ' 3' ' ,' '' ' + &' / ') *' *' + *' (+- & -' !(' '( *, ' ( &' ' (' 3 ! *' ' ' & (' '( * 3' ' ( &' ' ' &' &'3' ' " & % " " ( % )' ' ( ) -' 1 - + 3' )+ ' ' " + )( ' (!, '( )+ (& & )' =' &' ) ,' ' -& ) -& '( '' &+ & ) ' ' ' ) )' ( '( ' &' * ,' ( &' ,' ( (' '' 'E A ''( ') )) * &' ' )) (,() )) &' - ' , ' -( ) &' (' " && '' / "( & & ) ) B' & %(' (!" ( % &* ' " " ( =&' / ') ' )" ' * &' ' ' ) '5 ' 3' ' ( * ' ( ' ('*' (' -& & ' '! +, '= &') ' -& ('*' ( '3' ) &' ' . - & ' &' ) ( & ( ,' ' '( ( &' , ' 7 ( ' ' ) '3' ' ' '(E = &') * '&' 3' ' ' ) ' ' &' ' * ' 3' ' & ( '( ,) ) , '. ( '+ ') ( '( - ) ' '+ '+ ! "#$%