Vladimir Dimitroff

2.0 analytics behaviour contact centre crm customer experience insight lifestyle lifetime loyalty market marketing needs network one-to-one relationship retention segment segmentation social stakeholder strategy telecoms value viral more…

2.0 acquisition analytics attitude behavior behaviour blog call centre cem clv community consultant contact centre convergence cost crm customer customer centricity customer experience customer segment customer segmentation customer-centric customisation customization demographic demographics design e-business e-commerce ebusiness ecommerce employee engagement experience fixed functionality implement influence innovation insight intelligence lifestyle lifetime loyalty ltv market marketing member mobile model modelling motivation needs network nps one-to-one online operationalize operations optimisation organisation design performance performance measurement portal practical process relationship retention roc roi segment segmentation service site social social network staff stakeholder strategy technology telecom telecoms tracking ugc usability usage value viral vladimir dimitroff web web 2.0 weblog …less