Twitter for Technical Writers

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Twitter for Technical Writers

  1. 1. Before we begin…<br />Like it or not…<br />Like it or not we live in interesting times - Robert F. Kennedy - Day of Affirmation Address - (6 June 1966) <br />…we live in the information age and Social Media is changing the way we live!<br />
  2. 2. Twitter?<br />Social Media?<br />
  3. 3.
  4. 4. What is Twitter?<br />
  5. 5. ABCs of Twitter<br />Tweet<br />Following/Followers<br />@mentions<br />@replies<br />ReTweets (RTs)<br />@DMs<br />Twitter Search<br />Hashtags<br />URLs<br />Favorites<br />Lists<br />Trending topics<br />Twitter Clients<br />
  6. 6. ABCs of Twitter<br />Sign Up<br />Chooser your username wisely.<br />Upload a picture.<br />Add a more info URL to your profile.<br />Add a one line bio.<br />Don’t protect your tweets.<br />
  7. 7. Why use Twitter?<br />Use Twitter to connect with customers in real-time.<br />Respond to customer inquiries.<br />Share news about your products.<br />Tweet How-to videos/Tips and Tricks.<br />eSeminar invitations and Recordings.<br />Bring communities together.<br />Share lessons learned about products from customers.<br />Teasers for upcoming projects.<br />Learn from other tweeps.<br />People will reply to your posts – build a network of interest.<br />
  8. 8. Why use Twitter?<br />Twitter is the perfect platform for you to become an Information Facilitator.<br />Twitter gets you closer to your end-users.<br />Twitter gives you unbiased feedback about your products and services.<br />Twitter enables you to follow conferences without being there.<br />Twitter enables you to drive traffic to your documentation.<br />Twitter is an essential business tool.<br />Twitter enables you to discover new information.<br />Twitter is Simple: Anyone can follow me and I can follow anyone else.<br />Twitter continues to evolve.<br />
  9. 9. CiscoDCDocs<br />
  10. 10. Thank You!<br />

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