TIBCO Breakfast Seminar Series<br />Enabling Better Government Services <br />Vincent Cotte 	(Director – Product Marketing...
Agenda<br />Introduction<br />Today&apos;s landscape<br />Case Study : NSW Department of Education<br />Phil Sherwin – Ent...
TIBCO maybe you already know us!<br />
Landscape of government today<br />
Government Initiatives we see in TIBCO Customers<br />
Digital Education Revolution NSW<br />Phil Sherwin<br />Enterprise Architect<br />Department of Education and Training<br />
Introduction – Digital Education Revolution<br />The Australian Government is investing $2.1 billion through the Fund, to ...
Introduction<br />DET NSW<br />2500+ State schools across NSW<br />745,000+ Students K-12<br />80,000+ Staff and teachers<...
Our Challenge<br />
Challenge<br />1 April 2009 – Premier Nathan Rees today announced a $150 million contract to build up to 267,000 laptops f...
Challenge <br />Key Objectives<br />Low total cost of ownership<br />Fast Implementation – 70,000 by Dec 2009<br />Optimis...
Challenge<br />Roll out<br />First Phase by Dec 2009<br />90,000 Devices<br />Procurement 120 days<br />EOI run for device...
Solution Architecture<br />
Solution Architecture<br />DET has an ESB capability<br />SOA architecture understood<br />Key common services available<b...
Device<br />Lenovo S10e<br />Microsoft Windows 7<br />Adobe creative suite<br />Open Source solutions<br />iTunes<br />Fil...
Overview – Leveraging Capability<br />
Solution<br />Commissioning devices – Key to success<br />Integrated Resource Management Environment<br />Device commissio...
Solution Context<br />ESB<br />Log activity<br />Home<br />Home Network<br />View / Manage activity<br />Access & Asset Ma...
Central student Db
Wide area network
DIP Platform</li></li></ul><li>Integration<br />TIBCO ActiveMatrix ESB<br />DET Procured TIBCO 2008<br />SAP / Legacy inte...
Solution Implementation - Commissioning<br />Commissioning<br />Prerequisites<br />Student gets parent to sign charter<br ...
Implementation<br />
Implementation<br />Cooperative development teams<br />Desktop image build scripts<br />Resource Management utility<br />I...
Implementation<br />Student Unpacks device<br />Plug in, switch on, enter username/password<br />Rebuild process commences...
Design<br />Laptop State Transition<br />
Detail Sequences<br />
TIBCO ActiveMatrix BusinessWorks<br />Message Services<br />
TIBCO ActiveMatrix Enterprise Service Bus<br />Mediation Services<br />
Implementation<br />Completed in timeframe<br />Testing iterations during development cycle eliminated numerous issues<br ...
Lessons Learned <br />
Lessons Learnt<br />Co Operative teams<br />Worked well once a PM allocated to manage<br />Well defined roles required<br ...
Benefits<br />Time to procure a laptop reduced by 85% thanks to self service model<br />Based on manual process estimation...
Wrap Up<br />Integration made easy using ESB technology<br />Essential to leverage from existing services<br />Solution wo...
TIBCO Breakfast Seminar Series<br />Enabling Better Government Services <br />
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Digital eductaion revolution with TIBCO

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In 2008, NSW DET began the implementation of a Services Oriented Architecture (SOA) that supported a number of high profile initiatives including: Connected Classrooms; their deployment of SAP and the modernization of TAFE systems.
Most recently, NSW DET has used their SOA infrastructure to enable the rollout of 260,000 laptop computers to students, eliminating tens of thousands of hours of effort and providing an improved service to their students.
Attend this seminar to hear from Phil Sherwin, Chief Architect for DET, on how DET approached the establishment of an SOA, the success they realised and the lessons learnt so far.

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  • Today government is under pressure to deliver. Various public initiatives have drawn attention the internal operations. Initiatives like the Gershon report and the NSW GCIO People First initiative have focused on improving services to citizens . A key balance must be drawn to improve services while remaining efficient and cost effective at the back end .
  • DHS implemented National Information Exchange Model, is a large-scale, object-oriented data model with extensive inheritance, instantiated as XML Schema; composed of reusable components (~4000 data elements and ~650 data types); and designed to facilitate disparate government and private entities in exchanging information quickly, accurately, and reliably
  • Common services
  • Tying into all the services mentioned in earlier slide
  • Digital eductaion revolution with TIBCO

    1. 1. TIBCO Breakfast Seminar Series<br />Enabling Better Government Services <br />Vincent Cotte (Director – Product Marketing APJ)<br />
    2. 2. Agenda<br />Introduction<br />Today&apos;s landscape<br />Case Study : NSW Department of Education<br />Phil Sherwin – Enterprise Architect<br />Enabling the digital education revolution<br />
    3. 3. TIBCO maybe you already know us!<br />
    4. 4. Landscape of government today<br />
    5. 5. Government Initiatives we see in TIBCO Customers<br />
    6. 6. Digital Education Revolution NSW<br />Phil Sherwin<br />Enterprise Architect<br />Department of Education and Training<br />
    7. 7. Introduction – Digital Education Revolution<br />The Australian Government is investing $2.1 billion through the Fund, to provide for new or upgraded information and communications technology (ICT) for secondary schools with students in years 9 to 12. <br />The aim of the Fund is to achieve a 1 to 1 computer to student ratio by 31 December 2011.<br />The objective of the first three application based rounds of the Fund was to assist secondary schools with students in years 9 to 12 to move to a computer to student target ratio of 1 to 2. <br />http://www.deewr.gov.au/Schooling/DigitalEducationRevolution/ComputerFund/Pages/NationalSecondarySchoolComputerFundOverview.aspx<br />
    8. 8. Introduction<br />DET NSW<br />2500+ State schools across NSW<br />745,000+ Students K-12<br />80,000+ Staff and teachers<br />Year 9-12 <br />Over 200,000 students<br />500+ High schools <br />
    9. 9. Our Challenge<br />
    10. 10. Challenge<br />1 April 2009 – Premier Nathan Rees today announced a $150 million contract to build up to 267,000 laptops for the state’s 200,000 senior secondary school students and 25,000 secondary teachers. <br />Mr Rees said: <br />“I want them in classrooms as soon as possible.”<br />NSW public schools lead the nation in providing computer resources, giving our teachers and our young people the vital skills they need to help them succeed in our IT savvy world. <br />
    11. 11. Challenge <br />Key Objectives<br />Low total cost of ownership<br />Fast Implementation – 70,000 by Dec 2009<br />Optimised management and security of the device<br />Device that is loved by the students<br />
    12. 12. Challenge<br />Roll out<br />First Phase by Dec 2009<br />90,000 Devices<br />Procurement 120 days<br />EOI run for devices and Wireless solution for schools<br />RFP Process completed<br />Selected Lenovo S10e Notebook<br />Select IBM to supply Wireless infrastructure <br />
    13. 13. Solution Architecture<br />
    14. 14. Solution Architecture<br />DET has an ESB capability<br />SOA architecture understood<br />Key common services available<br />Central Active Directory<br />Central Enrolment system<br />Single Sign on services<br />Identity management environment<br />Enterprise Portal<br />Delegation service for access control<br />
    15. 15. Device<br />Lenovo S10e<br />Microsoft Windows 7<br />Adobe creative suite<br />Open Source solutions<br />iTunes<br />Filtering<br />Tracking<br />
    16. 16. Overview – Leveraging Capability<br />
    17. 17. Solution<br />Commissioning devices – Key to success<br />Integrated Resource Management Environment<br />Device commissioning, allocation<br />Device tracking, status, broken, stolen<br />Security<br />Integrated with DET services<br />Directory<br />Student management system<br />Help desk<br />Robust and self healing<br />Integrated reporting<br />
    18. 18. Solution Context<br />ESB<br />Log activity<br />Home<br />Home Network<br />View / Manage activity<br />Access & Asset Management<br />Internet<br />Enterprise Group Directory<br />Bluecoat filter<br />Computrace<br />Remedy<br />Central AD<br />Log activity<br />School<br />ERN<br />Synch.<br />Device Management and Authentication<br />DIP (local AD / Storage)<br />Wireless Network<br />DET Services<br /><ul><li>Central AD
    19. 19. Central student Db
    20. 20. Wide area network
    21. 21. DIP Platform</li></li></ul><li>Integration<br />TIBCO ActiveMatrix ESB<br />DET Procured TIBCO 2008<br />SAP / Legacy integration<br />Identity Management, student provisioning<br />Single Student Identifier<br />Supported by Enrolment and Registration System<br />Single Student Username<br />Supported by IDM and Active Directory<br />
    22. 22. Solution Implementation - Commissioning<br />Commissioning<br />Prerequisites<br />Student gets parent to sign charter<br />Lenovo send manifest to DET<br />RMU used to tick of each student against serial No.<br />Self service<br />User initiates, unpacked, plugged in, enter Username/Password<br />Device builds and sends message to the ESB<br />ESB coordinates backend services and populates directory, and databases<br />Delegated<br />Admin User logs on to RMU<br />Uses delegated commissioning <br />Commissions for Pool device<br />
    23. 23. Implementation<br />
    24. 24. Implementation<br />Cooperative development teams<br />Desktop image build scripts<br />Resource Management utility<br />Integration team (Competency centre)<br />TIBCO support<br />Very Agile development Process<br />Scenario/Use case driven<br />SOA architecture, loosely coupled services<br />Defined interfaces<br />
    25. 25. Implementation<br />Student Unpacks device<br />Plug in, switch on, enter username/password<br />Rebuild process commences<br />End of process message to ESB<br />ESB processes details<br />Updates management Db<br />Updates Directory<br />Updates user and computer objects<br />Capable of 1000’s messages/hour <br />
    26. 26. Design<br />Laptop State Transition<br />
    27. 27. Detail Sequences<br />
    28. 28. TIBCO ActiveMatrix BusinessWorks<br />Message Services<br />
    29. 29. TIBCO ActiveMatrix Enterprise Service Bus<br />Mediation Services<br />
    30. 30. Implementation<br />Completed in timeframe<br />Testing iterations during development cycle eliminated numerous issues<br />Commissioning accepted by users<br />Failure rates &lt; 1%<br />Self healing service provides background fixes<br />Current rates achieved &gt; 1,200 devices / day <br />
    31. 31. Lessons Learned <br />
    32. 32. Lessons Learnt<br />Co Operative teams<br />Worked well once a PM allocated to manage<br />Well defined roles required<br />Knowledge sharing essential<br />Sharing the same goal<br />Development Process<br />Agile design process worked well<br />Integration boundaries need focus and agreement<br />Continual testing aided quality<br />
    33. 33. Benefits<br />Time to procure a laptop reduced by 85% thanks to self service model<br />Based on manual process estimations (2 hrs to 15 mins)<br />Integration competency implemented as part of project<br />Central knowledge management centre is key to DET gaining continued rollout benefits<br />Automates exception management<br />Project implementation was greatly reduced due to the service oriented approach and parallelisation of development<br />4-6 weeks development time<br />
    34. 34. Wrap Up<br />Integration made easy using ESB technology<br />Essential to leverage from existing services<br />Solution worked well for this challenge<br />Continuing development and usage of ESB<br />Integration and competency centre techniques now established in ITD<br />Happy customers <br />http://www.youtube.com/watch?v=5-T71zmupiA<br />
    35. 35. TIBCO Breakfast Seminar Series<br />Enabling Better Government Services <br />
    36. 36. Platform characteristics TIBCO Government customers value<br />
    37. 37. Thank-you for Attending<br />Next event – Lunch and Learn (Securing your SOA – October) <br />Feedback forms<br />Gift at registration desk when you hand your form in<br />Are your contact details correct?<br />Any suggestions or comments are appreciated.<br />Presentations will be sent out by Email this week<br />Government Whitepaper and Aged Care case study available if you are interested.<br />Next TIBCO User Group – Mid November<br />Any questions or if you want further information<br />Contact Melissa - msmelt@tibco.com - 02 9458 2148<br />

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