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In today's competitive mobile market, a mobile operator must exceed a customer's expectations in order to keep them. VHA uses the phrase "Walk out working" to describe new customers having their mobile phones provisioned before they have left any Vodafone, 3 or retail partner outlet. With many mobile operators having a service level agreement (SLA) of 3 to 72 hours, an SLA of only a few minutes gives VHA a clear competitive advantage.
But near real-time fulfillment can place stress on yesterday's provisioning platforms forcing a focus on high availability, loose coupling, throughput and end-to-end management.
VHA discusess the challenges they addressed and the architecture they implemented on time and on budget. He will also describe how TIBCO BusinessEvents, BusinessWorks and EMS managed the end-to-end provisioning of over 15 systems.
If you have a complex IT landscape and want real time visibility and control while managing multiple channels and requiring integration of multiple backend systems, this is a must see.
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