Emerging 21st Century Organization Models and Methods

Emerging 21 st Century Organizational Models and Methods Victoria G. Axelrod Milano – New School 21 September 2006

Flow
Context
Collaboration
Complexity
Social Networks
Open Systems
Experience
Q & A

Concepts Most Relevant to HR/OD
Complexity, CAS
Collaborative Technologies
Organizations as Open Networks – Systems
Emerging Organizational Models/Methods for Networked Information Age
Tipping Point Or Tipped?

Key Terms
Collaboration
Collaborative Leadership
Complexity
- metaphor
- science
Intangible Capitals
- intellectual/knowledge
- social/relationship
Social/Value Networks
Open Systems

Cover Stories Science, Technology and Human Behavior Both/And Outside – in - World

Tapping the Collective Intelligence
Research
P&G 35% of new products from scientific networks.
Hiring
LinkedIn 2.7 mm people connect to jobs and employers thru friends.
Production
LindenLab’s Second Life built by 6000+player hours a day = 1000 person team.
Marketing
LEGO used 250 train fans to promote 10,000 unit sales by “word of mouse.”
Sales
Eli Lilly taps “wisdom of crowds” thru employee virtual stock market to predict outcome of drug trials before release.
“ corporations will have to craft new roles for themselves and learn new ways to operate in order to stay relevant.” Robert Hoff, BW 6/20/05

What is an Organization ?
An organization is a legal fiction created to solve an ill defined problem with an ill defined solution.
An organization neither has a conscience or soul, only the people in the organization have them.
An organization is a series of conversations or dialogues, external and internal in pursuit of the solution.

Start with the Big Picture STRATEG Y Shared Values Structure Systems CULTURE Organization is a Series of Conversations in Context Context = Environment (Scan)

Context
The conversations need a context, sometimes referred to as the environment in which the business operates.
How well do we know the environment?
What are the events and trends in the marketplace at large?
Where are we in the marketplace?
How well is the market defined?

“ Stakeholder- centric” organizations Socio-techno

Us on the Net – We are the Web Complexity

Social Networks – Organizational Networks If the topography of our organizations now looks like this map, we need to understand our “intangible”capital. From Human Capital to Peer Production and Social Capital Relationship Capital “ Intangibles”

Networks Matter
The complexity of work in today’s world is such that no one can understand – let alone complete – a task alone
Individual-individual Team-team
Company-company
Strong networks are correlated with health:
People with stronger personal networks are healthier, happier, and better performers
Companies who know how to manage alliances are more flexible, adaptive and resilient
Patti Anklem – Value Networks 2005

Complexity Complex Adaptive System (CAS)
learning and adaptability
spontaneous self-organization
phenomena that emerge from interactions among the agents but are not features of the independent agents working alone
together these characteristics allow the system to evolve and improve its performance in changing environments

Complexity as Metaphor

Natural and Human Simple Rules Self-Organizing Emergent Behavior

What is Emergence?
“ Emergence is the production of global patterns of behaviour by agents in a complex system interacting according to their own local rules of behaviour, without intending the global patterns of behaviour that come about.
In emergence, global patterns cannot be predicted from the local rules of behaviour that produce them.
To put it another way, global patterns cannot be reduced to individual behaviour.” (Stacey 1996:287)

The Firm, The Market, Peer Production
“ The economic role of social behavior is increasing”
Yochai Benkler – Yale Law School
Think:
Amazon
eBay
Craig’s List
Cyberrentals

Social Software – Just Because it’s there?
www.backpackit.com
Personal info organizer
www.dodgeball.com
Friend finder
www.Eurekster.com
Social search engine
www.linkedin.com
Business network
http://del.icio.us/
Shared bookmarks, blogs, tags
http://www.rojo.com
Hybrid, news aggregator, social network and social bookmarking
www.wikicities.com
Content editing
http://www.technorati.com/
Blog aggregator
Social Networks RSS Blogs WIKIs

More than the sum of the parts:

Leadership Models Reflect the stage of Science and Technology or Not 50’s-60s Behavior Theories 60’s-70’s Contingency Theories Followership or Power-Influence 80’s Charismatic and Transformational Theories 90’s Collaborative Integrative Theories Heroic 00’s

Points of Connection Act Think Speak

Think Movie
Put the conversation together with action and the shared experience becomes a “movie” running forward in time.

Where are we in the Movie?
Who are we?
Where do we want to be?
Where are we?

Future Forward – What’s Next?

http://teknologipendidikan.web.id	263
http://www.relationship-economy.com	260
http://www.slideshare.net	113
http://translate.googleusercontent.com	39
http://wolsey.ucs.ac.uk	28
https://duo.dur.ac.uk	27
http://projectconcentrus.wordpress.com	9
http://reestols.blogspot.com	3
http://jisi.dreamblog.jp	3
http://www.websitex5.com	2
https://erau.blackboard.com	1
http://learn.vccs.edu	1
http://www.linkedin.com	1

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