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  • 1. CTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION T N VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION I TING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION 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CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION I ATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION VERIFICATION TESTING CERTIFICATION INSPECTION V SGS CAPABILITIES 2008
  • 2. SGS IS THE WORLD’S LEADING INSPECTION, VERIFICATION, TESTING AND CERTIFICATION COMPANY. RECOGNISED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY, SGS EMPLOYS OVER 53 000 PEOPLE AND OPERATES A NETWORK OF MORE THAN 1 000 OFFICES AND LABORATORIES AROUND THE WORLD.
  • 3. WHY SGS PAGE 5 AGRICULTURAL SERVICES PAGES 6 & 7 MINERALS SERVICES PAGES 8 & 9 OIL, GAS & CHEMICALS SERVICES PAGES 10 & 11 LIFE SCIENCE SERVICES PAGES 12 & 13 CONSUMER TESTING SERVICES PAGES 14 & 15 360° PAGES 16 - 19 SYSTEMS & SERVICES CERTIFICATION PAGES 20 & 21 INDUSTRIAL SERVICES PAGES 22 & 23 ENVIRONMENTAL SERVICES PAGES 24 & 25 AUTOMOTIVE SERVICES PAGES 26 & 27 GOVERNMENTS & INSTITUTIONS SERVICES PAGES 28 & 29 1
  • 4. Our core abilities build trust between people, companies and RESPONDING TO MARKET NEEDS governments. When there is trust throughout INSPECTION TESTING supply-chains, We inspect the quantity and quality We test product quality and transactions are simpler of traded goods. This can vary performance against various and more efficient, from factory inspection during technical, safety and regulatory production to random inspection standards. To support this, we margins are higher and of final stored products, and from operate a global network of distance is no longer an laboratory inspection to on-site state-of-the-art laboratories and issue. What we do inspection at loading and unloading. testing facilities. every day is at the VERIFICATION CERTIFICATION cornerstone of constant improvement. Our verification services ensure SGS certifies that products, that products and services comply systems or services meet the It enhances productivity with global standards and local requirements of standards set and in a global economy regulations. Combining global by governments, international we help speed trade coverage with local knowledge, standardisation bodies or clients. and get products to unrivalled experience and expertise We also help develop customised in virtually every industry, we cover standards and certify clients market faster. the entire supply chain from raw against these standards, based materials to final consumption. on specific competitive needs. To ensure we continue to do that, we look beyond the obvious and challenge conventional wisdom to create the innovative services and technologies our customers need. 2
  • 5. OUR PEOPLE The unrivalled expertise, experience and commitment of our people make them our greatest asset. We actively seek out professionals who are specialists in their field and we combine this with a deep understanding of our clients’ needs. OUR MOST IMPORTANT ASSETS OUR EXPERTISE In the highly specialised fields in which we work there is no substitute for expertise. We combine rigorous training with continuous improvement. We draw on the best thinking available to ensure we are always justified in our claim of being real experts. OUR COMMITMENT Commitment is easy to claim yet hard to put into practice. At SGS we demonstrate our commitment every day. We invest heavily in training people to deliver the best products and services. As a company, we live up to the highest ethical standards. These values are the foundation upon which SGS has built its worldwide reputation as a trustworthy partner. 3
  • 6. WHAT MAKES SGS DIFFERENT ? WORKING ACROSS INDUSTRIES THINKING GLOBALLY SGS provides services across a SGS is a global company with range of industries from agriculture over 1 000 offices worldwide. to automotive, food to forestry and Our presence helps clients make many others. Our specialists are global decisions and apply global trained in these distinct sectors yet standards. Just as importantly, are used to interacting across we have over 48 000 highly skilled geographies, markets and cultures, employees ready to be where they so that we can deliver vertical are needed, when they are needed. integration and horizontal cover. ACTING LOCALLY COVERING SUPPLY CHAINS We believe that local clients need Supply and value chains are local solutions. That’s why we have becoming more complex but also the best local talent and services. more integrated and are They are flexible enough to react continuously changing. As a to individual needs, but have consequence, clients are looking access to the broadest global for efficient ways to assure the tools and networks. quality, value and origin of goods. SGS services are designed to USING THE RIGHT TECHNOLOGY create greater clarity in all aspects Technology itself isn’t the answer – of transactions from raw materials it’s the right technology that counts. to finished products. We are constantly renewing our systems and tools to bring better technology systems to the field, to laboratories and into our offices. 4
  • 7. BY ENHANCING QUALITY BY REDUCING RISK To stay competitive, businesses At SGS, we work closely with our are looking for new and better clients to ensure the best possible ways to improve quality and risk-management solutions. efficiency while at the same We can be their ‘eyes and ears’ time lowering costs. At SGS, we anywhere in the world. By provide a range of flexible services creating trust between all that allow clients to measure and parties, we can help improve then improve systems, services margins and make business faster and processes. and simpler. WHY SGS ? DELIVERING A COMPETITIVE EDGE BY IMPROVING PRODUCTIVITY BY ENSURING COMPLIANCE Our core services cut waste and Increasing regulatory requirements rework; they can also reduce cycle are a reality facing all businesses, times and optimise inventory. and the contractual obligations that Clients use us to help streamline these entail are often complex. We their processes or they outsource bring clarity to transactions and to us to create economies of scale. facilitate compliance by market, We can help clients enhance industry, region or between parties. productivity by ensuring that In this way, compliance can inspection, verification, testing and translate into market confidence, certification are more streamlined, freeing clients to concentrate on modular and interconnected. core business needs. 5
  • 8. AGRICULTURAL SERVICES SGS can trace its origins back to 1878 when the company founders identified a need for traders to be represented at the loading and unloading of ships in docks. To ensure contractual terms were complied with, SGS set up a unique network of specialists and laboratories in major ports. Over time, SGS certificates reflecting weight, number of bags and quality of goods became trusted, representing a guarantee of quality, thus inspiring confidence and triggering payment from the buyer. Today, Agricultural Services as the global market leader, helps clients move millions of tons of products through the agricultural supply chain and reduces the risks involved in transactions. FASTER AND MORE ACCURATE SGS oversees weighing operations in many ports around the world. In Egypt, SGS now operates the weighing service in the main ports, creating a system that operates to international standards and uses modern techniques such as digital scales and electronic tools to share information and assist speed of trade. As a result, accuracy and speed have improved and the possibility of fraud has been reduced. 6
  • 9. TRADE AND SHIPPING- FULL OUTTURN GUARANTEE (FOG) COLLATERAL MANAGEMENT OUTSOURCING RELATED SERVICES SGS pays for any difference SERVICES in weight between loading These services are one way of GRADING ON-SITE CLEANLINESS INSPECTIONS and discharge. securing a loan with physical SGS takes care of clients’ quality Inspection of holds, tanks, commodities. To that effect, a concerns by grading and certifying containers, railway wagons and COMPREHENSIVE COVER (FOG + collateral management agreement receipts, shipments and advice on-shore installations, hatch surveys. MARINE INSURANCE) is formed between the financing relating to stock optimization. This service offers all the party, the borrowing party or the SUPERVISION advantages of the FOG Programme LABORATORY owner of the commodities, and Attendance during loading and in addition to placing marine In our extremely competitive SGS, as collateral manager. discharging operations, verification insurance on behalf of the client, business environment, companies and ascertaining quantity by check- with first class underwriters. tend to focus more and more on SUPPLY CHAIN MONITORING weighing, tally, draft survey and their core activities. Outsourcing tank measurements. QUALITY RISK PROTECTION IPP (IDENTITY PRESERVATION lab management helps clients to SGS assumes responsibility for PROGRAMME) & TRACEABILITY lower costs and focus attention to SAMPLING discrepancies in quality as per core business. This service responds to Sampling according to relevant agreed specifications between consumers’ demand for information international standards and rules. loading and discharge. FORWARDING, WAREHOUSING regarding the nature and origin of Tailored services for clients in ANALYSIS food products. It also helps us to GUARANTEE OF REJECTION selected locations and commodities. In-field and laboratory quality detect where problems may have SGS assumes the costs incurred by analysis according to occurred in the supply chain by rejection of the goods by an authority international and recognized tracing the commodity from origin at destination up to a limit mutually standards and methods. to destination. agreed with client. FUMIGATION AND DENATURING GUARANTEE OF FUMIGATION AND FOOD/FEED SAFETY Treatment of infected commodities NON RE-INFESTATION SGS provides certification services and denaturing by coloration of At unloading, SGS carries out (HACCP GMP EUREP GAP; supplier , , bulk cargoes. fumigation (at no extra cost) in the audits) to assure food and feed event of re-infestation during transit. safety from source as well as RISK MANAGEMENT conducting supplier and/or Agricultural Services provides a plant audits. wide range of services that aim to reduce the risks incurred in this field. www.sgs.com/agriculture agriculture@sgs.com 7
  • 10. SGS : A MULTI-FACETED TEAM MEMBER MINERALS A major gold company turned to SGS to provide services through the value chain from exploration to trade support. SGS provided a purpose-built laboratory in a remote location to address their analysis needs, which now processes over 6 000 samples per month. SGS was able to increase mine throughput 60% without recourse to new SERVICES equipment and later doubled throughput at the same plant. As this company grows, they continue to look to SGS to provide them with a comprehensive package of high quality services. Minerals Services offers services that range from quality and quantity inspection and testing for a vast array of commodities to advanced process control to optimise recovery of metals in processing plants. With unique coverage and a truly global presence, SGS is the leading supplier of innovative, technologically advanced services. 8
  • 11. SGS provides reliable, independent GEOMETALLURGY FINANCIAL RISK REDUCTION OPERATIONAL EXPERTISE ON-SITE AND IN-PLANT SERVICES testing in the following areas : Geometallurgy offers an integrated The financial risks of trade are SGS in-plant services range from approach to project development CHEMICAL ANALYSIS (GEOCHEMICAL short-term consulting to multi-year non-ferrous metals and precious significant. We have a range of and planning as it links primary ore AND SETTLEMENT / UMPIRE) support contracts. We combine a minerals services designed to reduce these attributes to metallurgical processing Our globally standardized chemical rigorous technical approach to plant steel and steel making raw risks and facilitate trading. and mine economics. Geometallurgy laboratories are ideal for independent optimization with a practical materials SGS speeds up this process with ensures processing challenges are analytical services and operate operational/best operating energy minerals e.Certificates - digitalized versions addressed during the design stage. ‘24/7’, 365 days a year. Our on-site methodology to help companies fertilizers and dry chemicals of the paper certificate issued at SGS professionals have developed laboratories provide mine-site achieve the combination of point of loading. Specifically industrial minerals many standard geometallurgy tests based analytical services to fulfil operational parameters to meet we offer: including SPI, MFT and the clients’ exploration and production production requirements. TECHNICAL RISK REDUCTION MacPherson mill test. analytical requirements. STOCK MONITORING AND CONTROL inventory management ADVANCED SYSTEMS ON-SITE LABORATORIES METALLURGICAL SERVICES PRODUCTION FORECASTING SGS offers advanced process On-site laboratories are a key part stock movement monitoring and Geometallurgical technology makes SGS provides bankable control solutions through the of our business and with SGS damage control the challenging task of forecasting metallurgical testing at the bench implementation of expert systems. involved in the design, staffing, and pilot-scale; process modelling; more achievable; an accurate COLLATERAL MANAGEMENT Expert system technology is used operation and support of labs, advanced process control; forecast results in better monitoring and control of in process control, plant companies can minimise the risk consulting; outsourced services and management of metal sales a pledge automation, modelling, simulation associated with laboratory in-plant services to the international contracts. It also highlights periods warehousing, warehouse control and scheduling applications. operations and generate the mining community. when production will experience goods receipt and dispatch accurate and reliable data needed challenges, enabling operations to QUALITY AND QUANTITY to run and optimise plant DIAMOND SERVICES address any problems and minimize GUARANTEES CONTROL (TRADE AND operations, whilst fulfilling the SGS provides high quality bankable risks to productivity and profitability. full outturn guarantee for weight SHIPPING RELATED SERVICES) need to be transparent. exploration to evaluation-stage contained metal guarantee service to the international INSPECTION AND SAMPLING PILOT PLANTS for quality diamond exploration community. Our trade support services focus Minerals Services’ experienced rejection guarantees Among other services we provide on metal control and risk metallurgical professionals have exploration sample processing; DATA HOSTING management and include been developing and demonstrating indicator mineral selection and secure, auditable, independent quantity/quality, verification and bankable flowsheets and processes grain morphology characterization; hosting of data guarantee services; supervision, for environmentally sustainable microprobe analysis and indicator global web-access to data sampling and tallying; pre-loading metal and mineral extraction mineral classification; macro and by stakeholders for queries cargo survey; custom sample processing for 65 years. We confirm micro-diamond extraction by caustic & reporting preparation services; party and and demonstrate flowsheets fusion; diamond selection, compilation and standardization umpire analysis; sampling audits; through bench and pilot scale classification and evaluation; of data from various vendors verification and calibration of testing, generating proven petrographic analysis of host weighing systems; precious metal flowsheets recognized by the data integrity assured rock and xenolith suites and bulk inventory management; mechanical mining, engineering and financial sample processing. sampling systems. communities to decrease technical or project risk. www.sgs.com/minerals enquiries@sgs.com 9
  • 12. OIL, GAS & CHEMICALS SERVICES Oil, Gas & Chemicals (OGC) Services is the market leader in independent inspection, testing, verification and specialized technical services to the oil, gas and chemical industries. OPTIMISING ASSETS In Russia and Malaysia OGC Services was awarded pioneering collateral management contracts for oil stored in offshore vessels. Alongside its trade-related activity, OGC provides a wide range As the oil industry had not seen oil of services from exploration and production through the pledged as collateral on floating midstream to consumption, including blending and cargo storage before, OGC Services was treatment services with additives, sample management, static challenged by the financing bank and dynamic calibration, emergency response, logistics and and other major stakeholders to laboratory outsourcing. Contract management services that are take responsibility for securitising undertaken by our plant and terminal operations group help several hundred thousand tons our customers to optimize their own resources. of oil. Our procedures allowed oil to be OGC Services is committed to helping customers add value to securely delivered to the floating their goods and operations, maintain their reputation for high storage from a smaller vessel then quality products and reduce the commercial and environmental held in secure storage in the vessel’s risks associated with production, trading, distribution and tanks. This oil could then be storage of oil, gas and chemicals. pledged as collateral. When authorised for release, the oil would be delivered to other vessels for delivery to buyers all over the world. 10
  • 13. Our services fall into four We offer: BLENDING AND CARGO OUTSOURCING OGC SERVICES UPSTREAM broad areas: representation at site of TREATMENT SERVICES TO Our clients’ competitiveness Among the many OGC services to INSPECTION, LABORATORY operation ADD VALUE depends upon their ability to deliver upstream customers, there is one TESTING AND BLENDING monitoring of terminal and We offer petroleum product blending quality assured products into the in particular that stands out in its Whenever high value commodities vessel operations through a global network of market. It may also depend upon potential to add value and reduce are traded or distributed, it is vital advice on maintenance of blending specialist facilities and their ability to test those products risk. OGC uses leading-edge to respect deadlines and meet cargo integrity experts. This allows clients to make at a lower cost and to a tighter technology to help clients detect specifications. SGS laboratories are ship and shore tank and pipeline the best use of available deadline. Outsourcing laboratory the presence of mercury in oil and technologically advanced facilities, inspection and calibration components to meet product requirements to SGS helps maximise gas production. Mercury, a naturally staffed all day, every day. This demand and match specifications profits or reduce capital outlay. It existing element, is inherent in oil loss control monitoring allows us to protect the interests at the lowest cost and best can also enable clients to use the and gas. However its presence can and investigation of the parties involved, reduce risk added value. In addition, clients can capital for more productive purposes. cause catastrophic consequences. condition inspection and raise the level of trust. react quickly and positively to any Outsourcing is a cost-effective way Mercury is highly corrosive and has cleanliness inspection market changes. been proven to be the cause of Inspections are made as products of enabling companies to sampling and measurement many major plant failures, resulting are loaded and discharged from Shipboard blending is of particular concentrate on their core business. ships, rail and road trucks, containers global fuel studies interest to trading organizations To make this decision even easier, not only in the loss of property and and pipelines and during storage cargo treatment with looking to optimise costs. With we offer expert advice and production but also loss of life. tank transfers. Services are also additives and blending advice blending on board, our clients save evaluations on how best to OGC provides its customers with available to producers in advance of and consultancy on shore tank investments and outsource laboratories thanks crucial detection capabilities and delivery. Samples are tested for extensive oil, product & blending installations and are free to our flexible and transparent helps them find solutions to internal quality assurance and end chemical analysis to choose suppliers from a wide cost structure. remediate the problem thereby control purposes. While the SGS fuel integrity projects using geographic area. maintaining plant security and Certificate of Inspection remains covert marking technology integrity – thus preventing Our cargo treatment services are the ultimate document to verify the costly shutdowns. at the disposal of our customers to quantity and quality of the custody help exploit market opportunities SGS also applies innovative transfer, clients also receive instant by modifying parameters such as technology to the upstream. We confirmation via e-mail. cold properties, flow characteristics assist clients with testing such as and lubricity. We can also treat PVT, GOR, crude assay and LNG cargoes to reduce the effects of in-line sampling which brings hydrogen sulphide emissions, added value and competitive transforming them into products advantage with cost effective, that are acceptable in the fast and reliable data. marketplace and that are safe to store and handle. www.sgs.com/oil_gas_and_chemicals ogc@sgs.com 11
  • 14. VOLUNTEERS TO HELP WIN THE RACE Developing a new drug is often a race against time. Delays in bringing a drug to the market can cost millions of dollars each day. More importantly, these delays can prevent a broader and potentially life-saving choice of treatments being made available to patients. One of the big hurdles in bringing drugs to market is recruitment of subjects for clinical trials. SGS is a specialist in professional recruitment of volunteers for Phase I clinical trials. Recently a pharmaceutical company was preparing for a clinical trial in which bone marrow samples were to be obtained. Since bone marrow extraction has inherent risks and can be painful, the company was SERVICES concerned about recruiting participants within the required timeframe. However, the SGS recruitment team managed to gather volunteers in just two weeks. This was made possible because our dedicated recruitment team specialises SCIENCE in database marketing. They were able to target groups within the volunteer database with a well thought-out message and recruit the best sample for the trial. To ensure this volunteer database delivers results, a promotional mix of direct marketing and advertising is used to maintain high numbers and an optimum sample of candidates. Added to that, our expertise in this particular field of recruiting against subject criteria allows SGS to help in the design of a more practical protocol, without compromising scientific integrity. This significantly raises the chances of success for the trial. The trial in this particular case was a complete success. LIFE Life Science Services (LSS) is a leading provider of drug development services for Phase I to IV clinical trials, biostatistical management services, regulatory affairs services and bioanalytical laboratory services, in addition to services for the development and approval of agrochemicals, pesticides, biocides and chemicals. LSS also delivers comprehensive, high-quality testing capabilities in microbiology, analytical chemistry, biocompatibility, safety, sterility, method development and stability testing to pharmaceuticals, biotechnology, medical devices, agrochemical, cosmetics and other life science companies worldwide. 12
  • 15. QUALITY CONTROL TESTING in general include GLP (Good CLINICAL RESEARCH SERVICES hepatically impaired, elderly, REGULATORY AFFAIRS Our laboratory testing services Laboratory Practice) studies and We provide a consistent service dialyzed, sterilized women) Our multidisciplinary, multi-lingual focus on product characterization, consultancy on risk assessment across all locations, working to a pharmacokinetics/ team of experienced regulatory identification of potential and regulatory affairs. single set of quality standards and a pharmacodynamic studies affairs experts is at your disposal contaminants and in vitro and in Specifically we provide GLP studies single QA system. Our compliance bioavailability and for all aspects of your marketing vivo studies to support clients in for agrochemicals on: documentation is managed by one bioequivalence studies authorization applications for both qualifying materials used in the team. We run the clinical research human and veterinary medicinal method development & combined protocols (single and supply chain and quality control process without sacrificing quality, products. validation multiple ascending dose, food testing of finished goods. This crop residues and environmental safety or scientific rigour, thus study, special population, proof PHARMACOVIGILANCE includes testing of : fate in the field enabling clinical researchers to of concept…) We help clients design and conduct raw materials focus exclusively on their areas of multiple-dose tolerance studies environmental fate in the studies that measure and document strength and expertise. interaction studies (drugs/food) finished goods (final laboratory perceived product value to support pharmaceutical, medical and monitoring of ground- surface radio-labelled marker studies the decision-making process in SERVICES INCLUDE : cosmetic products and water vaccine studies drug development strategies, Early Stage services container testing) degradability and ecotoxicology QTc prolongation pricing, marketing and evaluations (Phase I services) stability of expected health benefits. For genetically modified crop Late Stage services early proof of concept studies sterility Pharmacovigilance, or the development on: (Phase II - IV services) in patients microbiology spontaneous reporting of crop equivalence – field data management, statistics and micro dosing/imaging studies adverse drug reactions to the biocompatibility DNA/protein detection / medical writing LATE STAGE authorities, is a service that SGS development and validation characterization regulatory affairs We offer a full service in Phase II-IV offers to its clients, thus of new test methods feed/food compositional/ medical affairs clinical research from study design proactively avoiding costly setbacks pre-clinical safety nutritional equivalence testing pharmacovigilance that can threaten both product to clinical study report. SGS toxicity testing on personnel outsourcing manages clinical trials on behalf of revenues and reputation. AGROCHEMICAL PRODUCT food/feed/DNA/protein bioanalytical services pharmaceutical, biotechnology and REGISTRATION SERVICES crop sampling/homogenization/ medical device companies all over BIOANALYTICAL SERVICES shipment EARLY STAGE Europe, North America and other Deep knowledge about registration We have GLP-certified bioanalytical SGS operates its own Phase I regions of the world. requirements forms the basis of For the development of laboratories with an international centres. These centres have a our complete range of services for chemicals on: reputation for the assay of drugs qualified database of healthy DATA MANAGEMENT AND STATISTICS the global pesticide, fertilizer, physico-chemical properties and metabolites as well as the volunteers and special populations. A real challenge in life science is biocide, chemical and plant conduct of immuno- and biomarker method development and We provide all the necessary safety managing huge amounts of data production industry. assays in biological samples. validation and medical infrastructure needed and turning this into valuable Our services for crop protection/ environmental fate to perform Phase I investigations, information that offers real production and the chemical industry degradability and ecotoxicology such as : solutions and knowledge. first administration to man Our Data Management and special population studies (slow Statistics Department delivers trial metabolizers, menopausal design and consulting, statistical women, renal-impaired, analysis, data management, and report writing. www.sgs.com/life_science life_science@sgs.com 13
  • 16. CONSUMER TESTING SERVICES GLOBAL SOURCING Best Buy is North America’s number one speciality retailer of consumer electronics, personal computers, entertainment software and appliances. The company had never worked directly with Chinese manufacturers when they opened a new global sourcing office in Shanghai in 2003. But the Quality expectations and the range of safety requirements our clients must satisfy become more benefits of lower product costs can hide two common problems – quality assurance and social compliance by the factories. complex every day. To help meet these needs, Consumer Testing Services (CTS) offers a complete range of services for manufacturers, importers, exporters and retailers of consumer products, In the early days, Best Buy did not realise that there would be so many including laboratory testing, product inspection and consulting, process assessment and technical on-going quality needs. Through in-line inspections and product testing, CTS supported the process of developing product quality standards assistance. CTS helps clients to reduce risk, improve efficiency and ensure compliance to specifically relevant to Chinese manufacturers of electronic products. contractual or regulatory requirements in manufacturing sourcing. Incorporating these standards into operational best practice helped to Services are available on a global basis for consumer products such as textiles, toys, footwear, achieve a sharp reduction in customer return rates. hardware, housewares, formulated products, electrical and electronic goods and food. For food, Being accountable to acceptable health, safety, environmental, and supply CTS covers the entire food production chain from primary production through food processing, chain security criteria is a mandatory for Best Buy and a key part of its transportation and distribution networks to the final consumer, including services for hotels and Code of Business Ethics. Again the company turned to CTS to carry out restaurants. factory and supply chain assessments - against a range of international, 3rd party and Best Buy’s own social governance standards. These investigations identified certain operational practices which were below par. Corrective actions have dramatically improved the social and sustainable working conditions in the factories. 14
  • 17. We offer comprehensive services Our services include: INSPECTION TECHNICAL ASSISTANCE in four main sectors. Pre-Production, Initial and During Corporate Social Responsibility TESTING Production Checks to inspect Solutions to support retailers SOFTLINES materials testing to confirm available materials and compare and brands to develop their Textiles and apparel, home textiles, suitability of raw materials and production samples for conformity programmes and evaluate social, footwear, accessories, luggage, components against reference samples and ethical, environmental compliance leather and latex products. performance testing to establish specifications. Corrective actions throughout the supply chain HARDLINES conformity to contractual can be taken before completion Factory Quality Assessment to Toys and premiums/gifts, requirements and claimed of the whole consignment evaluate capabilities of a houseware, cookware, DIY, hand specifications Final Random Inspection to manufacturer to deliver the and power tools, lawn and garden, safety testing to reduce liability inspect statistically all criteria product quality and quantities automotive parts, furniture, exposure by assessing product specified in the service within a specified time frame sporting goods, home improvement safety following national or instructions such as product Food Safety & Health products, formulated and personal international regulations appearance, functions, quality, Assessment to evaluate safety care products. restricted substances testing to quantity, marking and packing and quality issues during food analyse restricted, hazardous Retail Store Check to evaluate production and processing ELECTRICALS AND ELECTRONICS product presentation and shelf substances Regulatory Advisory Service to (E&E) life, including sample selection comparative testing to provide information on Lights, audio, video and automotive for testing benchmark one product against regulations, standards and E&E, household and industrial similar products in the market quality specifications for specific products, IT, telecommunications, product certification to products and markets and components. certify products against Training to educate client staff FOOD industry standards on quality assurance principles Animal origin, plant origin, and other relevant topics beverages (including water), bakery, Private Label Support to assist meals and animal food. retailers to launch their own product lines www.sgs.com/consumer_testing_services consumer_testing@sgs.com 15
  • 18. 360º To us, 360º represents a full circle. The SGS 360-degree approach promotes a fully connected, inter-disciplinary range of business functions that operate most effectively when they connect intelligently across several departments. A 360-degree approach means that our services can be mixed and matched according to client needs, which perfectly suits the constantly changing nature of our customers’ markets. Fostering a more cohesive and holistic business methodology also means that information is connected seamlessly. For example, when a German car manufacturer recently called upon us to solve a problem relating to adhesives, it wasn’t simply Automotive Services that rose to the challenge. Other business units such as Consumer Testing Services, Oil Gas & Chemicals Services and Systems and Services Certification also became involved in order to effectively and rapidly identify and resolve this manufacturer’s elusive problem and allowed us to propose solutions that covered many phases of the supply chain. As part of our commitment to continual improvement and as the global leader in our field, it is natural that we both promote and practice such a fully-integrated and ‘joined up’ business methodology. SGS successfully manages to seamlessly integrate and call upon different, yet complementary, service areas in order to quickly and effectively resolve diverse challenges. 16
  • 19. ONE-STOP AUTOMOTIVE SOLUTION CENTRE IN GERMANY PARTNERING WITH A MULTINATIONAL TO IMPROVE FOOD Automotive Services acts as a ‘problem-solver’ in the automotive industry. SAFETY IN CHINA We deliver tailored solutions to match the individual needs of clients. We With 20 000 supermarket and hypermarkets, Chinese consumers have achieve this by drawing on the expertise and experience of the whole SGS never had so much choice. The phenomenal growth in retail sales during company and a powerful ethic of knowledge-sharing across inter-disciplinary the last decade, from a negligible standing in the 90’s to today, has teams. An example of this approach can be seen in our work with a dramatically increased the number of food safety challenges. China is vast, German car manufacturer. lacking in a sophisticated logistics infrastructure or skilled labour. It is Last Point of Rest inspections on exported vehicles uncovered an dominated by highly localized sales channels which increases the number of accumulation of problems including an exceptionally unpleasant odour within hazards, health scares and damage to the environment. Meanwhile, the vehicle as well as protection strips that were coming away from the consumer awareness and the need for better food hygiene is driving exterior of the car. forward the need for quality. This scenario required immediate cross-functional action. In such a complex market, how is it possible to reduce food product risk throughout the different stages of the supply chain? SGS’ efforts with a Car Interior Material Testing stepped in to analyse the odour issues using large supermarket multinational recount how these challenges can be met specialised means of detection. and overcome, resulting in success. Consumer Testing Services became involved and analysed the SGS undertook a multiple service approach when working towards surfaces of the protection strip and the epoxy resin, as well as the improved food quality systems for this multinational retailer. composition and homogeneous consistency of the adhesive itself. CTS then called upon the experience and knowledge of Oil, Gas & A key part of the operation was the inspection checklist; a list of evaluation Chemicals Services whose dedicated engineers were able to assist with criteria for the factory, the distribution chain and the retailer’s environment. chemical insight and the reason why the current adhesive was unsuitable. This checklist not only included the retailer’s own requirements and Chinese regulatory benchmarks, but went further to incorporate SGS global experience All of these results, including suggestions for improvement, were with Chain of Custody concerns such as temperature control and goods yard collectively reported to the manufacturer. The German manufacturer then management. This customised checklist ensured that products and processes initiated an adhesive supplier audit with ISO certification from Systems & were hygiene monitored at multiple points. Services Certification in order to avoid such issues in the future. These inspections, although thorough, were insufficient on their own and The result was a one-stop solution that dramatically reduced lead times random product testing was necessary. Again, sampling had to occur at thanks to direct, valuable, and professional feedback from inspection fields multiple supply points to ensure that the microbiological tests covered all into each step of value creation along the production process. critical stages of the supply chain. Sensory evaluation took product evaluation out of the laboratory and into the realm of the consumer – taste, smell and appearance were then assessed. This individual package of food monitoring and testing services has helped this multinational retailer achieve a high standard of quality control, helping to establish a reputation for superior produce. In turn this has increased brand awareness and facilitated a faster expansion of retail outlets in China. 17
  • 20. THE OIL SANDS IN CANADA SGS is actively contributing to growth in the far North of Alberta, the centre of the Oil Sands region of Canada. Many oil and mining companies are established in the Athabasca region near Fort McMurray and are involved in the extraction and upgrading of bitumen for the production of crude oil. Executed on a major scale, the process involves either surface mining of the oil sands or in-situ extraction of the bitumen. The bitumen is separated 360º from the sand and upgraded, naphtha is added, and synthetic crude oil forms. The crude is transported by pipeline to the markets in the USA. It is estimated that oil production from the oil sands will increase to 3.5m barrels per day by 2015, a significant amount when compared to Saudi Arabia’s production of 9.6m barrels per day. There are many issues associated with this huge growth. The availability of skilled personnel, deficiencies in infrastructure, environmental impact, mining and extractive technologies, quality assurance and quality control to name a few. SGS has addressed many of these needs by establishing a multi- disciplinary team of professionals in Alberta and acquiring a key supplier of quality services, MRRT, right at the heart of the action. The team has overall responsibility to ensure that SGS services to Oil Sands are delivered in a first class, seamless fashion to our clients. The team, made up of members from all over the world, comprises SGS representatives that specialise in: mining and process technologies technical staffing services environmental services including climate change oil, gas and chemical services industrial services including non-destruction testing certification services The team has enjoyed a number of successes and expects many more. Early success is attributed to the unique way in which SGS has approached the Oil Sands market - as a single coherent entity rather than a collection of businesses. 18
  • 21. SAFE FOOD FOR THE WORLD FROM THAILAND Producing and processing food in 20 countries around the world is no easy feat for this Thai-based conglomerate. As one of the world’s largest food manufacturers and exporters, the company works closely with SGS to meet their stringent food safety objectives and attain their global vision of becoming the most trusted source of food for the world - a truly competitive advantage. In Thailand, the company’s focus is on poultry, livestock and aquaculture. The objective is to produce safe food for consumption as well as meeting all other customer needs. The vision is achievable thanks to this company’s strength of operational control at all points in the food supply chain, from animal feedstuffs, management systems, world-class food processing plants to retail distribution channels. In the pursuit of competitive advantage food safety must not be compromised. This Thai-based company enlisted the help of SGS, who exploited their cross-divisional expertise in fields as diverse as trade assurance, plant inspection and consumer testing to help the company ensure food safety at every step of the business chain. To meet food safety standards, Consumer Testing Services division delivers testing services from its best-in-class laboratories to the company and its suppliers, helping to ensure product and raw material compliance. SGS also certifies the processing plants against various food safety schemes (GMP HACCP IFS, and BRC) and against other management systems , , standards (ISO 9001, ISO14001 and ISO18001). As an additional check, food shipments are occasionally inspected by Trade Assurance Services when requested by retailers and participants in the food distribution channels. “SGS is a professional service provider, trying to understand customer requirements and not limited to only conservative testing and certification services. SGS has demonstrated that its quality partnership concept can support the customer to enhance its in-house lab capabilities and quality. We appreciate the speed and proactive response that SGS provides, ” stated the company’s Vice President. 19
  • 22. Systems & Services IMPROVING FOOD SAFETY MANAGEMENT Certification (SSC) has over SYSTEMS WITH ISO 22000 CERTIFICATION 80 000 clients worldwide. With A British dairy company with Europe’s most the successful delivery of advanced skimmed milk powder and butter more than 100 000 plant wanted to obtain ISO 22000 certification certificates, SGS is the to further improve its food safety and quality world’s preferred auditing management systems and to increase and certifying body. existing and potential customers’ confidence in the company. An important factor in their An SGS certificate is decision making was that ISO 22000 is widely SYSTEMS & recognised globally as a recognized in their export markets, particularly symbol of both compliance in EU, Asian and developing countries. with established standards ISO 22000, the international food safety and of business excellence. management systems standard can be Those purchasing from an applied across complex and ever-changing SGS certified company trust food supply chains. SERVICES that their business will be This universal standard harmonises key handled according to the requirements and overcomes the difficulties of differing food safety standards by region, most stringent quality, country, activity organisation and food-type. environmental, security and ISO 22000 certification simplifies processes, safety requirements. increases efficiency and reduces costs Beyond certification, we can without compromising existing management partner with you to design systems. It incorporates the widely adopted foods safety principles of HACCP facilitates , and provide solutions that traceability and clear communication across increase the quality and the supply chain and is fully compatible with efficiency of your business the ISO 9001:2000 quality management processes. We can offer systems standard. training, in class or over the The company chose SGS to carry out its ISO Internet to enable you to drive 22000 assessment. As a result of the audit excellence at every level of process, the company became one of the first your organisation. companies in the UK to receive the ISO By working proactively 22000 certificate. SGS UK Product Manager and Lead Auditor David Glenister added: with SGS you can have a “ISO 22000 certification sends a strong focused and dynamic message to the food industry and approach towards delivering customers of its commitment towards food extra value, improved safety management. ” performance and gaining a real competitive edge. 20
  • 23. COMPLIANCE AUTOMOTIVE OIL & GAS a company and its partners are organisation monitor the STANDARDS/CERTIFICATION ISO/TS 16949 ISO 29001 consistently implementing the performance of quality Auditing and certification for highest quality standards. management systems as a basis VDA 6.1/6.4 for continuous improvement. compliance with general standards. The QualiCert scheme is the ISO 15504 TELECOMMUNICATION Whether an organisation is a world’s most recognised independent TL 9000 official sign of service quality. To beginner or experienced in Six QUALITY ELECTRONICS & ELECTRICAL Sigma as a continuous date, more than 200 standards ISO 9001 have been validated and deployed improvement method, our Six IECQ HSPM 080000 MEDICAL AND HEALTHCARE worldwide. The ServiCert Sigma Benchmarking Standard™ ANSI/ESD S20.20-1999 Healthmark can help make sure that the ENVIRONMENTAL programme provides a package EuP (CE marking) GMP improvement projects deliver the integrating assessment of a ISO 14001 IPC company’s quality management desired and sustainable financial ISO 14064 EICC MEDICAL DEVICES system against ISO 9001 with a results. Six Sigma Programme EMAS programme of validating the real Certificate™ from SGS sends the ISO 13485 strongest and the most transparent BS 8555 FOOD quality of service delivery against Regulatory Certification (This list defined objectives. signal about the validity of a ISO 22000 continues to increase) company’s past and current OCCUPATIONAL HEALTH & SAFETY HACCP Over 2 000 major and small results as well as programmes - Directive 93/42/EEC Annex international associations, infrastructure, policies and OHSAS 18001 GMP II,V,VI for CE marking (Europe) corporations and other service procedures which drive future AS 4801 EurepGap - JPAL (Japan) providers have adopted Service BRC - CMDCAS (Canada) results. certification from SGS to prove and SOCIAL ACCOUNTABILITY IFS - TCP Programme for ROC communicate their commitment (Taiwan) to provide unsurpassed service to CORPORATE RESPONSIBILITY SA 8000 SQF Single Food Management - FDA Accredited Persons their customers. Sustainability Report Assurance System Audit (single audit Programme (US) (SRA) PERSONNEL / SKILLS covering multiple certificate - Other EC Directives that overlap CUSTOMISED AUDIT SOLUTIONS Supply Chain Audits CERTIFICATION needs concerning all the with Medical Devices e.g. Personnel Certification under standards in the food industry) Personal Protective Equipment SGS can help turn customer driven requirements into an auditable INTEGRATED MANAGEMENT ISO 17024 and Pressure Vessels framework to foster performance SYSTEMS FORESTRY VALUE-ADDED SERVICES throughout a company’s network, or Standards against which a OTHER COMPLIANCE STANDARDS Forest Management (FM) simply deliver audits on a company’s company’s management systems ISO 10002 Chain-of-Custody (COC) behalf in an independent way. SERVICE CERTIFICATION may be simultaneously certified ISO 20252 with FSC or PEFC accreditation Our portfolio includes: through an integrated audit include Service Certification from SGS Audits against an existing ISO 9001, ISO 14001, OHSAS INDUSTRY-SPECIFIC enables companies to define, roll Code of Practice INFORMATION TECHNOLOGY / 18001, HACCP ISO 22000, AS , STANDARDS/CERTIFICATION out and monitor the quality SECURITY Supplier Assessment 9000, customer service standards, performance criteria defined in Auditing and certification Brand Protection / and specific sector or customer ISO 27001 their business strategy. The third- for compliance with industry- Mystery Audits requirements. ISO 20000 party certification helps protect the specific standards. Distribution Network Integrity reputation of brands and leverages Tick-IT Audits (for automotive industry) TRAINING the potential for an organisation’s AEROSPACE continuous improvement, including Warranty Audits Awareness/Foundation courses LOGISTICS AND SECURITY internal cost control, by providing (for automotive industry) AS/EN 9100, AS 9110, AS 9120 Auditor/Lead Auditor Training TAPA key stakeholder endorsement of JISQ 9100 Internal Quality Auditor Training ISO/PAS 28000, ISO/PAS 28003 the company’s best practices. BUSINESS IMPROVEMENT Six Sigma training courses The SGS portfolio consists of Progress for ISO 9001 audit scoring modular solutions that help ensure solutions from SGS can help an www.sgs.com/system_and_services_certification certification@sgs.com 21
  • 24. INDUSTRIAL SERVICES Industrial Services is a global service provider for technical verification, inspection, testing and conformity assessment in all industrial markets. Our teams of engineers and technicians ensure that the quality and performance of products or installations meets applicable requirements, whether they are OILING THE FLOW The BTC crude oil pipeline connects the Caspian Sea oil fields with the Mediterranean and its international tanker routes. Industrial Services regulatory, voluntary or client specific. We help to improve the was contracted to undertake the integrity, quality and efficiency of equipment, assure safe and non-destructive testing of girth healthy working conditions for employees and minimize the welds for a large section of pipeline that runs through Turkey. environmental impact of industrial activities. Quality and adherence to delivery and installation dates, as well as on-site safety were paramount. This was made more challenging due to the size of the project, its economic and strategic impact and challenging environmental conditions. To control the welding process and ensure smooth work flow it was important that test results were made available to the contractor no later than 24 hours after production of each weld. Within two months of Industrial Services testing the last weld, the first crude oil reached the port of Ceyhan. 22
  • 25. Industrial Services offers a These services are backed by our MATERIAL TESTING AND NON- periodical inspections of pressurized TECHNICAL STAFFING SERVICES combination of specialized full range of traditional services : DESTRUCTIVE EXAMINATION equipment and systems, high and Where can you find the right people solutions and traditional services traditional non-destructive How can you be sure that the quality low voltage installations, buildings for the job ? Increasingly, demand focused on the complete asset life testing (gamma, x-ray, crawler, of a product meets requirements, and lifts, lifting and hoisting for technical skills exceeds supply cycle of our clients. UT, MT, PT) and specialized even below the surface? It is equipment, other tools and so clients need effective and During all stages, from design methods such as TOFD, Eddy essential to test materials to machinery as well as coating specialist recruitment expertise. through to procurement, Current, Corroscan, Guided ensure they meet requirements systems all belong in SGS provides world-class recruitment construction and commissioning Wave, MFL and digital RT and standards; we have laboratories the inspection portfolio of SGS solutions and maintains an extensive into operation, SGS offers a and field-testing inspectors located Industrial Services. candidate database. component inspections of comprehensive package of boilers, heat exchangers, tanks, around the world. integrated services. These include : pumps and valves, pipes, SUPPLY CHAIN SERVICES integrity management and risk- compressors, turbines, electrical RELIABILITY SERVICES AND In our global economy, equipment TECHNICAL CONSULTANCY AND based inspection and control equipment INTEGRITY MANAGEMENT and parts are produced wherever TRAINING SERVICES steel mill, shop and site Plant integrity, safety and reliability it makes business sense before condition monitoring of plant and The skills needed to work in inspections are major concerns to all plant being shipped to their final equipment technical industries are continuously operators. Equally important is the destination. We provide a broad design appraisal for constructions pipeline inspection and testing changing and evolving. New need to reduce downtime and range of supply chain services, and installations welding and coating inspection techniques are developed, new control maintenance. Assessing helping our customers control the recognized certification body certification of welding regulations appear, and new installations, analysing the state of quality of their processes. services for product and import procedures and welder products enter the market. certification schemes qualifications assets and interpreting inspection To meet this ever-changing world, results can help allay these SGS offers technical consultancy project monitoring services for inspections and certification of concerns. PRODUCT AND IMPORT combined with a series of financial institutions, insurance pressure systems and witnessing CERTIFICATION training courses. companies, trade companies and of pressure tests investors STATUTORY AND In order to launch a product on construction monitoring and VOLUNTARY INSPECTIONS their market, many countries need technical staffing services testing The inspection market is partially their products conform to national, technical training building inspections defined by statutory regulations and regional or international safety material testing laboratories partially by voluntary inspections standards. We certify our clients’ inspections of lifting equipment driven by clients’ QA/QC product against all major inspections of electrical requirements, often based on (inter-) certification schemes. installations and equipment national standards. First time and www.sgs.com/industrial industrial.global@sgs.com 23
  • 26. ENVIRONMENTAL SERVICES Every day our global ecosystem is affected by natural and man-made activity that pollutes soil, water and air. Pollution affects people everywhere and stands to threaten our global REMOVING GEOGRAPHY FROM THE EQUATION A Nordic environmental consultant public health if it is not controlled, prevented or stopped. With working for an Indian client company this in mind, sustainable development is fundamental to us all. needed to conduct analysis to international standards not available To help governments and industry integrate environmental in India. They also required management into their operations, Environmental Services assistance to supervise the provides a comprehensive international network of sampling and testing process. analytical services and is well placed to assist at both a global By utilising the Group’s global and local level. network, a point of contact was provided in Finland, local SGS expertise was used in India for sampling and testing, and analysis was undertaken in Belgium and Germany. Together, the SGS team provided the types and quality of testing required to ensure compliance with international standards regardless of the geographical differences between the parties. 24
  • 27. There are several factors increasing LABORATORY ANALYTICAL FIELD-BASED SERVICES CERTIFICATION SERVICES the pressure on industry and others SERVICES Our field-based services and our ISO 14001 to comply with environmental In the laboratory analytical services technical/compliance consulting EMAS requirements: segment, our competitive advantage services, are built on maintaining Forest Certification economic growth and trends in is maintained by obtaining the a high level of multidisciplinary environmental policy highest-ranking accreditations, expertise, the continuous SPECIALTY SERVICES execution of new environmental continuous improvement on QA/QC development of new, innovative outsourced laboratory regulations and the will of the protocols, staying ahead of the and standardised global services management authorities to enforce existing technology and automation curves, and delivering the highest level of environmental data management environmental regulations focusing on R&D in terms of customer service. environmental drilling extension of EU environmental pioneering new methodologies, regulations to new member offering fast turnaround of results FIELD SERVICE APPLICATIONS states, the emergence of and providing customers with tailor-made reporting solutions. These services cover sampling and CLIMATE CHANGE markets in Asia and Latin monitoring and include: The Climate Change Programme America - notably China - Laboratory services are focused on ambient and indoor air, stack facilitates trade of greenhouse aligned to new international providing analytical testing of a emissions and burn tests gas emissions. SGS services in trade agreements wide range of substances water sampling, monitoring, this sector address mandatory increasing global awareness including: assessments and modelling and voluntary reporting of regarding health and safety and soils, sediments, sludge and contaminated site sampling, greenhouse gas emissions and environmental and liability risks minerals monitoring and supervision promote application of standardized water: drinking, surface, sea, verification procedures. Through waste sampling and studies ground, sewage and wastewater multiple accreditations, worldwide noise and vibration mapping and wastes: hazardous and solid, coverage and ad-hoc alliances, our monitoring municipal Climate Change programme services indoor environmental quality air validate projects, verify and certify monitoring and studies oils actual emissions. occupational health and dioxins / furans and dioxins such EU Emission Trading Scheme safety monitoring as PCBs Clean Development Mechanism asbestos identification asbestos Joint Implementation Projects Restriction of the use of certain North American Initiatives Hazardous Substances (RoHS) www.sgs.com/environment environment@sgs.com 25
  • 28. AUTOMOTIVE SERVICES Automotive Services focuses on the design, construction and operation of motor vehicle inspection solutions throughout the world. These services are provided to governments, manufacturers, traders, financial institutions and insurance companies across five continents. Automotive Services has two main offerings – statutory vehicle inspection and automotive verification. KEEPING TAXIS WORKING Hackney cabs and limousines need The Republic of Ireland’s to deal with. An integrated Commission for Taxi Regulation database of the sPSV population recently awarded Automotive together with other measures Services a major outsourcing will help enforce regulations. contract for inspection services Automotive Services won that allowed licensing of small the contract due to their deep public services vehicles (sPSV). experience in this area and for This contract strengthens our demonstrating intelligent position as Ireland’s sole tester application of new technology. of private vehicles and helps move For example, an automated booking the industry towards a one-stop system is used to manage licence shop arrangement. renewals whilst the Internet, These inspection services minimise SMS and a call centre are used the number of agencies that to communicate with drivers. commercial drivers of taxis, 26
  • 29. FOR GOVERNMENTS When inspecting imported and FOR INDUSTRY REMARKETING INSPECTION SGS AUDITING SERVICES Active on four continents for over used vehicles in developing SGS Condition Reports accelerate This allows companies to 15 years, SGS is a privileged countries, we check the age and DISTRIBUTION the sale of vehicles for companies demonstrate compliance of a partner with governments. We roadworthiness of the vehicle to Motor vehicle manufacturers and and individuals by improving the retailer network against a specific design and carry out efficient, assess its value for customs distributors, marine insurance level of confidence in the condition code of practice and ensures that state-of-the art statutory vehicle purposes and ensure that customs companies and ocean carriers use of the used car. Our network of the selection process for new inspection programmes regarding duty is not evaded. SGS as an independent inspector independent inspectors provides dealers is fair, independent and vehicle safety and emissions, as well SGS Ireland was recently awarded of vehicles during their lengthy detailed electronic reports on the consistent. as providing advanced electronic the contract to conduct Driving distribution cycles. Working along condition of any vehicle. Our services include : information management systems Tests on behalf of the Department the supply chain, our Inspection Our services include : mystery shopping for vehicle inspection networks. of Transport. This was part of an Management System enables us tracking expiring leases 2nd party auditing All of our solutions are adapted to initiative by the Irish government to to transmit detailed reports on a contacting lessees to schedule supplier assessment our customers’ needs and can reduce waiting times for driving vehicle's condition while it is appointments programmes effectively serve large and small tests which have become a major moving along the supply chain. dispatching inspectors vehicle populations. In addition to cause for road safety concern. We then convert that data into SGS CERTIFICATION SERVICES nationwide offering a global approach that is Mobile technology was developed meaningful information to identify We have developed over 14 electronic inspection reports and adaptable and responsive, we have by SGS allowing the use of PDA damage trends. standards with the automotive digital photographs, which help proven experience in designing and systems to record faults and grade Our Inspection Management industry. We work with car dealers, sell vehicles via on-line auctions setting-up centralised systems, candidates during the exam while System is complemented by car manufacturers and trade to car dealers or individuals modernising existing facilities and ensuring that the content and Hermes ; our real-time web-based associations that carry out with a privatising inspection programmes. nature of the driving test is data management system that whole range of activities in the inherently the same as that enables : automotive sector, from car SGS offers real-time transfer of provided by the Department of dismantling to the sale of new vehicle data and inspection results quick and instant claim Transport directly. and used vehicles. whether the statutory vehicle management inspection or emission control By completion of the contract, SGS paperless processing is performed by numerous will have recruited and trained 30 dramatic optimisation of the decentralised stations or by repair driving testers and over 45,000 administrative workload and service stations. driving tests will be conducted access to a central database during this time. www.sgs.com/automotive automotive@sgs.com 27
  • 30. GOVERNMENTS & INSTITUTIONS Governments & Institutions Services (GIS) provides a wide range of trade verification services that assess compliance with regulatory requirements and enhance government revenue. GIS facilitates trade, supports good governance and promotes sustainable development. Clients include governments and international institutions and private sector industry and trade customers. In recent years, GIS has developed a portfolio of innovative services that draw on GIS core skills such as price verification, independent monitoring and validation of information and that use new technologies and IT systems. BUILDING THE FUTURE An intensive capacity-building programme supported by the At the turn of the century, World Customs Organisation Madagascan government wished SERVICES to make changes within its trading and import infrastructure. Authorities also wanted to encourage good corporate governance and discourage unethical practice. Madagascan Almost four years after the programme was implemented, results have exceeded expectations. Madagascan authorities have been able to: secure proper collection authorities warmly welcomed the of revenues SGS proposal for a new Import undertake much-needed Verification Scheme, which offered: monetary reform Secured revenues, thanks to an launch an ambitious two full year import verification programme tax exemption initiative that uses a container-sealing enable Trade Efficiency and scheme with up-to-date tools Facilitation through a Public and techniques. These include Private Partnership featuring Risk Management and container scanners in the major post entry activities such as ports that export to US and cargo manifests and container Europe, non-intrusive verification yard information. of containers and deployment of IT transfer of the cargo a ‘Single Window’ application, manifests into Asycuda++ and to be launched April 1st 2007 the re-introduction of customs Investors can now benefit from a procedures such as advance better-equipped administration and notification, selectivity and will be encouraged to diversify their submission and temporary interests from the textile industry customs clearance towards new sectors such as oil, mining, tourism and agriculture. 28
  • 31. REVENUE ENHANCEMENT CONFORMITY ASSESSMENT economic policies and the government agencies combat private economic development SGS revenue enhancement Conformity Assessment Services commercial responsibility of smuggling and duty avoidance. programmes and projects. They programmes help governments in aim to protect consumer’s health enterprises by offering a full Our unique knowledge of trade include on-going and ex-post emerging countries secure fiscal & safety, national security and range of solutions to stimulate information constitutes the core of documentary or physical audits of revenues from international trade. the environment. They prevent competition and widen access to SGS Profiler™, an automated projects and programmes, review Import verification programmes, fraudulent practice, deter unfair international markets. platform where transactions data of procurement processes and also known as pre-shipment competition and protect industry are filtered and screened. Profiler™ decisions. inspection (PSI) have provided a from imports of substandard, VALITRADE enables efficient application of unsafe or counterfeit goods. selective controls through cargo NGO BENCHMARKING comprehensive solution for more ValiTrade is a worldwide trade These services verify conformity scanning equipment. SGS services NGO Benchmarking assesses than 40 years. SGS has remained validation package offering support to national or international standards, include procurement, installation, NGO performance and the industry leader during this to customs administrations keen to applicable to both locally produced operation, complementary accountability levels providing time and has kept abreast of fight valuation fraud and meet the and imported goods. They facilitate financing for Build-Own-Operate independent third-party proof of trade liberalization and the requirements of the WTO trade as they help solve quality (BOT) projects, maintenance operational qualities against a evolution of complex Agreement on Customs Valuation. problems - often an obstacle to of cargo scanning equipment unique Benchmarking Standard. international supply chains. SGS ValuNet™, a valuation risk- private sector’s access to export and facilities, as well as This represents a measurable management tool, is explicitly IMPORT VERIFICATION markets. They also prevent capacity building. baseline recognized and accepted designed to investigate declared Import Verification programmes unscrupulous traders from by all stakeholders. SGS has customs values and build a client- represent the new and improved taking advantage of poor quality TRANSIT MONITORING designed this service certification specific reference system fed by generation of traditional PSI. They control infrastructures. Transit Monitoring services standard for NGOs to measure up reliable information assembled by target the proper identification of facilitate transit operations while against a comprehensive set of the SGS global network. goods prior to shipment with TRADE COMPLIANCE AND SECURITY offering governments effective best practice criteria and focus regards to quality, quantity, tariff Trade Compliance and Security TRADENET control over transit trade. on opportunities to improve classification, import eligibility and Services modernise the monitoring TradeNet is a pure Trade Facilitation Electronic prenotification/ delivery rates. the provision of valuation and upgrade certification tools solution. It accelerates and secures submission, monitoring and available to trade participants.These guarantee coverage are the FORESTRY MONITORING information for customs purposes. the supply chain by connecting all services validate the measures and main components of the The Forestry Monitoring operators involved in moving and DESTINATION INSPECTION systems that companies adopt to services to validate the Programme independently clearing goods with a common Destination Inspection combines comply with trade and supply chain compliance with national and monitors activities and verifies electronic platform. TradeNet (also trade protection and promotion security requirements introduced international regulations. legal compliance in the forest and known as a ‘Single Window’ with consistent customs automation by governments. timber trade sector. Through system) is flexible and adaptable – and modernization. Verification AID EFFICIENCY: public/private partnerships with it is often deployed by SGS as a and investigation services are TRADE EFFICIENCY: NEW CORE SERVICES governments willing to outsource package including financing, carried out on a post-entry basis, NEW CORE SERVICES selected functions, SGS can help capacity building, support and Bring improved transparency, information and documentation implement national or regional legal Building trust between the trade maintenance. TradeNet is an ideal accountability and effectiveness in are exchanged through an timber validation schemes. Where and governments, Governments & product for Public Private international development electronic interface - thus such schemes are not available, Institutions Services offer both Partnerships (PPP). assistance. optimizing customs’ resources timber companies may call on SGS parties flexible trade solutions that and enhancing efficiency. CARGO SCANNING SGS AID MONITORING for independent verification of the respond to clients’ need for Cargo Scanning Services combine SGS Aid Monitoring Services aim legality and traceability of their compliance with national and non-intrusive inspection with risk at improved governance in the timber produce. international regulations. The aim is to bridge the gap between management tools to assist implementation of both public and 29 www.sgs.com/governments_and_institutions tas_solution@sgs.com
  • 32. © 2008 SGS. All rights reserved. WWW.SGS.COM