SGS IS THE WORLD’S
VERIFICATION, TESTING AND
RECOGNISED AS THE
GLOBAL BENCHMARK FOR
QUALITY AND INTEGRITY,
SGS EMPLOYS OVER 53 000
PEOPLE AND OPERATES
A NETWORK OF MORE THAN 1 000
OFFICES AND LABORATORIES
AROUND THE WORLD.
Our core abilities build
trust between people,
RESPONDING TO MARKET NEEDS
there is trust throughout INSPECTION TESTING
supply-chains, We inspect the quantity and quality We test product quality and
transactions are simpler of traded goods. This can vary performance against various
and more efficient, from factory inspection during technical, safety and regulatory
production to random inspection standards. To support this, we
margins are higher and
of final stored products, and from operate a global network of
distance is no longer an laboratory inspection to on-site state-of-the-art laboratories and
issue. What we do inspection at loading and unloading. testing facilities.
every day is at the
cornerstone of constant
improvement. Our verification services ensure SGS certifies that products,
that products and services comply systems or services meet the
It enhances productivity
with global standards and local requirements of standards set
and in a global economy regulations. Combining global by governments, international
we help speed trade coverage with local knowledge, standardisation bodies or clients.
and get products to unrivalled experience and expertise We also help develop customised
in virtually every industry, we cover standards and certify clients
the entire supply chain from raw against these standards, based
materials to final consumption. on specific competitive needs.
To ensure we continue
to do that, we look
beyond the obvious and
wisdom to create the
innovative services and
The unrivalled expertise,
experience and commitment of
our people make them our greatest
asset. We actively seek out
professionals who are specialists
in their field and we combine this
with a deep understanding of our
OUR MOST IMPORTANT ASSETS
In the highly specialised fields
in which we work there is no
substitute for expertise. We
combine rigorous training with
continuous improvement. We draw
on the best thinking available to
ensure we are always justified in
our claim of being real experts.
Commitment is easy to claim
yet hard to put into practice. At
SGS we demonstrate our
commitment every day. We invest
heavily in training people to deliver
the best products and services. As
a company, we live up to the
highest ethical standards. These
values are the foundation upon
which SGS has built its worldwide
reputation as a trustworthy partner.
WHAT MAKES SGS DIFFERENT ?
WORKING ACROSS INDUSTRIES THINKING GLOBALLY
SGS provides services across a SGS is a global company with
range of industries from agriculture over 1 000 offices worldwide.
to automotive, food to forestry and Our presence helps clients make
many others. Our specialists are global decisions and apply global
trained in these distinct sectors yet standards. Just as importantly,
are used to interacting across we have over 48 000 highly skilled
geographies, markets and cultures, employees ready to be where they
so that we can deliver vertical are needed, when they are needed.
integration and horizontal cover.
COVERING SUPPLY CHAINS We believe that local clients need
Supply and value chains are local solutions. That’s why we have
becoming more complex but also the best local talent and services.
more integrated and are They are flexible enough to react
continuously changing. As a to individual needs, but have
consequence, clients are looking access to the broadest global
for efficient ways to assure the tools and networks.
quality, value and origin of goods.
SGS services are designed to USING THE RIGHT TECHNOLOGY
create greater clarity in all aspects
Technology itself isn’t the answer –
of transactions from raw materials
it’s the right technology that counts.
to finished products.
We are constantly renewing our
systems and tools to bring better
technology systems to the field,
to laboratories and into our offices.
BY ENHANCING QUALITY BY REDUCING RISK
To stay competitive, businesses At SGS, we work closely with our
are looking for new and better clients to ensure the best possible
ways to improve quality and risk-management solutions.
efficiency while at the same We can be their ‘eyes and ears’
time lowering costs. At SGS, we anywhere in the world. By
provide a range of flexible services creating trust between all
that allow clients to measure and parties, we can help improve
then improve systems, services margins and make business faster
and processes. and simpler.
WHY SGS ?
DELIVERING A COMPETITIVE EDGE
BY IMPROVING PRODUCTIVITY BY ENSURING COMPLIANCE
Our core services cut waste and Increasing regulatory requirements
rework; they can also reduce cycle are a reality facing all businesses,
times and optimise inventory. and the contractual obligations that
Clients use us to help streamline these entail are often complex. We
their processes or they outsource bring clarity to transactions and
to us to create economies of scale. facilitate compliance by market,
We can help clients enhance industry, region or between parties.
productivity by ensuring that In this way, compliance can
inspection, verification, testing and translate into market confidence,
certification are more streamlined, freeing clients to concentrate on
modular and interconnected. core business needs.
SGS can trace its origins back to 1878 when the company founders identified a need for traders
to be represented at the loading and unloading of ships in docks. To ensure contractual terms
were complied with, SGS set up a unique network of specialists and laboratories in major ports.
Over time, SGS certificates reflecting weight, number of bags and quality of goods became
trusted, representing a guarantee of quality, thus inspiring confidence and triggering payment
from the buyer.
Today, Agricultural Services as the global market leader, helps clients move millions of tons of
products through the agricultural supply chain and reduces the risks involved in transactions.
FASTER AND MORE ACCURATE
SGS oversees weighing operations
in many ports around the world.
In Egypt, SGS now operates the
weighing service in the main ports,
creating a system that operates
to international standards and
uses modern techniques such as
digital scales and electronic tools
to share information and assist
speed of trade. As a result,
accuracy and speed have
improved and the possibility
of fraud has been reduced.
TRADE AND SHIPPING- FULL OUTTURN GUARANTEE (FOG) COLLATERAL MANAGEMENT OUTSOURCING
RELATED SERVICES SGS pays for any difference SERVICES
in weight between loading These services are one way of GRADING ON-SITE
CLEANLINESS INSPECTIONS and discharge. securing a loan with physical SGS takes care of clients’ quality
Inspection of holds, tanks, commodities. To that effect, a concerns by grading and certifying
containers, railway wagons and COMPREHENSIVE COVER (FOG + collateral management agreement receipts, shipments and advice
on-shore installations, hatch surveys. MARINE INSURANCE) is formed between the financing relating to stock optimization.
This service offers all the party, the borrowing party or the
SUPERVISION advantages of the FOG Programme LABORATORY
owner of the commodities, and
Attendance during loading and in addition to placing marine In our extremely competitive
SGS, as collateral manager.
discharging operations, verification insurance on behalf of the client, business environment, companies
and ascertaining quantity by check- with first class underwriters. tend to focus more and more on
SUPPLY CHAIN MONITORING
weighing, tally, draft survey and their core activities. Outsourcing
tank measurements. QUALITY RISK PROTECTION IPP (IDENTITY PRESERVATION lab management helps clients to
SGS assumes responsibility for PROGRAMME) & TRACEABILITY lower costs and focus attention to
SAMPLING discrepancies in quality as per core business.
This service responds to
Sampling according to relevant agreed specifications between consumers’ demand for information
international standards and rules. loading and discharge. FORWARDING, WAREHOUSING
regarding the nature and origin of
Tailored services for clients in
ANALYSIS food products. It also helps us to
GUARANTEE OF REJECTION selected locations and commodities.
In-field and laboratory quality detect where problems may have
SGS assumes the costs incurred by
analysis according to occurred in the supply chain by
rejection of the goods by an authority
international and recognized tracing the commodity from origin
at destination up to a limit mutually
standards and methods. to destination.
agreed with client.
FUMIGATION AND DENATURING GUARANTEE OF FUMIGATION AND FOOD/FEED SAFETY
Treatment of infected commodities NON RE-INFESTATION SGS provides certification services
and denaturing by coloration of At unloading, SGS carries out (HACCP GMP EUREP GAP; supplier
bulk cargoes. fumigation (at no extra cost) in the audits) to assure food and feed
event of re-infestation during transit. safety from source as well as
conducting supplier and/or
Agricultural Services provides a
wide range of services that aim
to reduce the risks incurred in
www.sgs.com/agriculture email@example.com 7
SGS : A MULTI-FACETED TEAM MEMBER
MINERALS A major gold company turned to SGS to provide services through
the value chain from exploration to trade support. SGS provided a
purpose-built laboratory in a remote location to address their analysis
needs, which now processes over 6 000 samples per month. SGS was
able to increase mine throughput 60% without recourse to new
SERVICES equipment and later doubled throughput at the same plant. As this
company grows, they continue to look to SGS to provide them with a
comprehensive package of high quality services.
Minerals Services offers services that range from quality and
quantity inspection and testing for a vast array of commodities
to advanced process control to optimise recovery of metals in
processing plants. With unique coverage and a truly global
presence, SGS is the leading supplier of innovative,
technologically advanced services.
SGS provides reliable, independent GEOMETALLURGY FINANCIAL RISK REDUCTION OPERATIONAL EXPERTISE ON-SITE AND IN-PLANT SERVICES
testing in the following areas : Geometallurgy offers an integrated The financial risks of trade are SGS in-plant services range from
approach to project development CHEMICAL ANALYSIS (GEOCHEMICAL short-term consulting to multi-year
non-ferrous metals and precious significant. We have a range of
and planning as it links primary ore AND SETTLEMENT / UMPIRE) support contracts. We combine a
minerals services designed to reduce these
attributes to metallurgical processing Our globally standardized chemical rigorous technical approach to plant
steel and steel making raw risks and facilitate trading.
and mine economics. Geometallurgy laboratories are ideal for independent optimization with a practical
materials SGS speeds up this process with
ensures processing challenges are analytical services and operate operational/best operating
energy minerals e.Certificates - digitalized versions
addressed during the design stage. ‘24/7’, 365 days a year. Our on-site methodology to help companies
fertilizers and dry chemicals of the paper certificate issued at
SGS professionals have developed laboratories provide mine-site achieve the combination of
point of loading. Specifically
industrial minerals many standard geometallurgy tests based analytical services to fulfil operational parameters to meet
including SPI, MFT and the clients’ exploration and production production requirements.
TECHNICAL RISK REDUCTION MacPherson mill test. analytical requirements.
STOCK MONITORING AND CONTROL
inventory management ADVANCED SYSTEMS
ON-SITE LABORATORIES METALLURGICAL SERVICES
PRODUCTION FORECASTING SGS offers advanced process
On-site laboratories are a key part stock movement monitoring and
Geometallurgical technology makes SGS provides bankable control solutions through the
of our business and with SGS damage control
the challenging task of forecasting metallurgical testing at the bench implementation of expert systems.
involved in the design, staffing, and pilot-scale; process modelling;
more achievable; an accurate COLLATERAL MANAGEMENT Expert system technology is used
operation and support of labs, advanced process control;
forecast results in better monitoring and control of in process control, plant
companies can minimise the risk consulting; outsourced services and
management of metal sales a pledge automation, modelling, simulation
associated with laboratory in-plant services to the international
contracts. It also highlights periods warehousing, warehouse control and scheduling applications.
operations and generate the mining community.
when production will experience goods receipt and dispatch
accurate and reliable data needed
challenges, enabling operations to QUALITY AND QUANTITY
to run and optimise plant DIAMOND SERVICES
address any problems and minimize GUARANTEES CONTROL (TRADE AND
operations, whilst fulfilling the SGS provides high quality bankable
risks to productivity and profitability. full outturn guarantee for weight SHIPPING RELATED SERVICES)
need to be transparent. exploration to evaluation-stage
contained metal guarantee
service to the international INSPECTION AND SAMPLING
PILOT PLANTS for quality
diamond exploration community. Our trade support services focus
Minerals Services’ experienced rejection guarantees
Among other services we provide on metal control and risk
metallurgical professionals have exploration sample processing;
DATA HOSTING management and include
been developing and demonstrating indicator mineral selection and
secure, auditable, independent quantity/quality, verification and
bankable flowsheets and processes grain morphology characterization;
hosting of data guarantee services; supervision,
for environmentally sustainable microprobe analysis and indicator
global web-access to data sampling and tallying; pre-loading
metal and mineral extraction mineral classification; macro and
by stakeholders for queries cargo survey; custom sample
processing for 65 years. We confirm micro-diamond extraction by caustic
& reporting preparation services; party and
and demonstrate flowsheets fusion; diamond selection,
compilation and standardization umpire analysis; sampling audits;
through bench and pilot scale classification and evaluation;
of data from various vendors verification and calibration of
testing, generating proven petrographic analysis of host weighing systems; precious metal
flowsheets recognized by the data integrity assured
rock and xenolith suites and bulk inventory management; mechanical
mining, engineering and financial sample processing. sampling systems.
communities to decrease technical
or project risk.
www.sgs.com/minerals firstname.lastname@example.org 9
OIL, GAS &
Oil, Gas & Chemicals (OGC) Services is the market leader in
independent inspection, testing, verification and specialized
technical services to the oil, gas and chemical industries.
In Russia and Malaysia OGC
Services was awarded pioneering
collateral management contracts
for oil stored in offshore vessels.
Alongside its trade-related activity, OGC provides a wide range As the oil industry had not seen oil
of services from exploration and production through the pledged as collateral on floating
midstream to consumption, including blending and cargo storage before, OGC Services was
treatment services with additives, sample management, static challenged by the financing bank
and dynamic calibration, emergency response, logistics and and other major stakeholders to
laboratory outsourcing. Contract management services that are take responsibility for securitising
undertaken by our plant and terminal operations group help several hundred thousand tons
our customers to optimize their own resources. of oil.
Our procedures allowed oil to be
OGC Services is committed to helping customers add value to securely delivered to the floating
their goods and operations, maintain their reputation for high storage from a smaller vessel then
quality products and reduce the commercial and environmental held in secure storage in the vessel’s
risks associated with production, trading, distribution and tanks. This oil could then be
storage of oil, gas and chemicals. pledged as collateral. When
authorised for release, the oil
would be delivered to other
vessels for delivery to buyers
all over the world.
Our services fall into four We offer: BLENDING AND CARGO OUTSOURCING OGC SERVICES UPSTREAM
broad areas: representation at site of TREATMENT SERVICES TO Our clients’ competitiveness Among the many OGC services to
INSPECTION, LABORATORY operation ADD VALUE depends upon their ability to deliver upstream customers, there is one
TESTING AND BLENDING monitoring of terminal and We offer petroleum product blending quality assured products into the in particular that stands out in its
Whenever high value commodities vessel operations through a global network of market. It may also depend upon potential to add value and reduce
are traded or distributed, it is vital advice on maintenance of blending specialist facilities and their ability to test those products risk. OGC uses leading-edge
to respect deadlines and meet cargo integrity experts. This allows clients to make at a lower cost and to a tighter technology to help clients detect
specifications. SGS laboratories are ship and shore tank and pipeline the best use of available deadline. Outsourcing laboratory the presence of mercury in oil and
technologically advanced facilities, inspection and calibration components to meet product requirements to SGS helps maximise gas production. Mercury, a naturally
staffed all day, every day. This demand and match specifications profits or reduce capital outlay. It existing element, is inherent in oil
loss control monitoring
allows us to protect the interests at the lowest cost and best can also enable clients to use the and gas. However its presence can
of the parties involved, reduce risk added value. In addition, clients can capital for more productive purposes. cause catastrophic consequences.
and raise the level of trust. react quickly and positively to any Outsourcing is a cost-effective way Mercury is highly corrosive and has
cleanliness inspection market changes. been proven to be the cause of
Inspections are made as products of enabling companies to
sampling and measurement many major plant failures, resulting
are loaded and discharged from Shipboard blending is of particular concentrate on their core business.
ships, rail and road trucks, containers global fuel studies interest to trading organizations To make this decision even easier, not only in the loss of property and
and pipelines and during storage cargo treatment with looking to optimise costs. With we offer expert advice and production but also loss of life.
tank transfers. Services are also additives and blending advice blending on board, our clients save evaluations on how best to OGC provides its customers with
available to producers in advance of and consultancy on shore tank investments and outsource laboratories thanks crucial detection capabilities and
delivery. Samples are tested for extensive oil, product & blending installations and are free to our flexible and transparent helps them find solutions to
internal quality assurance and end chemical analysis to choose suppliers from a wide cost structure. remediate the problem thereby
control purposes. While the SGS fuel integrity projects using geographic area. maintaining plant security and
Certificate of Inspection remains covert marking technology integrity – thus preventing
Our cargo treatment services are
the ultimate document to verify the costly shutdowns.
at the disposal of our customers to
quantity and quality of the custody help exploit market opportunities SGS also applies innovative
transfer, clients also receive instant by modifying parameters such as technology to the upstream. We
confirmation via e-mail. cold properties, flow characteristics assist clients with testing such as
and lubricity. We can also treat PVT, GOR, crude assay and LNG
cargoes to reduce the effects of in-line sampling which brings
hydrogen sulphide emissions, added value and competitive
transforming them into products advantage with cost effective,
that are acceptable in the fast and reliable data.
marketplace and that are safe to
store and handle.
www.sgs.com/oil_gas_and_chemicals email@example.com 11
VOLUNTEERS TO HELP WIN THE RACE
Developing a new drug is often a race against time. Delays in bringing a
drug to the market can cost millions of dollars each day. More importantly,
these delays can prevent a broader and potentially life-saving choice of
treatments being made available to patients. One of the big hurdles in
bringing drugs to market is recruitment of subjects for clinical trials. SGS is
a specialist in professional recruitment of volunteers for Phase I clinical trials.
Recently a pharmaceutical company was preparing for a clinical trial in
which bone marrow samples were to be obtained. Since bone marrow
extraction has inherent risks and can be painful, the company was
concerned about recruiting participants within the required timeframe.
However, the SGS recruitment team managed to gather volunteers in
just two weeks.
This was made possible because our dedicated recruitment team specialises
SCIENCE in database marketing. They were able to target groups within the volunteer
database with a well thought-out message and recruit the best sample for
the trial. To ensure this volunteer database delivers results, a promotional
mix of direct marketing and advertising is used to maintain high numbers
and an optimum sample of candidates. Added to that, our expertise in this
particular field of recruiting against subject criteria allows SGS to help in the
design of a more practical protocol, without compromising scientific integrity.
This significantly raises the chances of success for the trial. The trial in this
particular case was a complete success.
Life Science Services (LSS) is a leading provider of drug
development services for Phase I to IV clinical trials,
biostatistical management services, regulatory affairs services
and bioanalytical laboratory services, in addition to services
for the development and approval of agrochemicals, pesticides,
biocides and chemicals. LSS also delivers comprehensive,
high-quality testing capabilities in microbiology, analytical
chemistry, biocompatibility, safety, sterility, method development
and stability testing to pharmaceuticals, biotechnology, medical
devices, agrochemical, cosmetics and other life science
QUALITY CONTROL TESTING in general include GLP (Good CLINICAL RESEARCH SERVICES hepatically impaired, elderly, REGULATORY AFFAIRS
Our laboratory testing services Laboratory Practice) studies and We provide a consistent service dialyzed, sterilized women) Our multidisciplinary, multi-lingual
focus on product characterization, consultancy on risk assessment across all locations, working to a pharmacokinetics/ team of experienced regulatory
identification of potential and regulatory affairs. single set of quality standards and a pharmacodynamic studies affairs experts is at your disposal
contaminants and in vitro and in Specifically we provide GLP studies single QA system. Our compliance bioavailability and for all aspects of your marketing
vivo studies to support clients in for agrochemicals on: documentation is managed by one bioequivalence studies authorization applications for both
qualifying materials used in the team. We run the clinical research human and veterinary medicinal
method development & combined protocols (single and
supply chain and quality control process without sacrificing quality, products.
validation multiple ascending dose, food
testing of finished goods. This crop residues and environmental safety or scientific rigour, thus study, special population, proof
includes testing of : fate in the field enabling clinical researchers to of concept…)
We help clients design and conduct
raw materials focus exclusively on their areas of multiple-dose tolerance studies
environmental fate in the studies that measure and document
strength and expertise. interaction studies (drugs/food)
finished goods (final laboratory perceived product value to support
pharmaceutical, medical and monitoring of ground- surface radio-labelled marker studies the decision-making process in
SERVICES INCLUDE :
cosmetic products and water vaccine studies drug development strategies,
Early Stage services
container testing) degradability and ecotoxicology QTc prolongation pricing, marketing and evaluations
(Phase I services)
stability of expected health benefits.
For genetically modified crop Late Stage services early proof of concept studies
sterility Pharmacovigilance, or the
development on: (Phase II - IV services) in patients
microbiology spontaneous reporting of
crop equivalence – field data management, statistics and micro dosing/imaging studies
adverse drug reactions to the
biocompatibility DNA/protein detection / medical writing
LATE STAGE authorities, is a service that SGS
development and validation characterization regulatory affairs
We offer a full service in Phase II-IV offers to its clients, thus
of new test methods feed/food compositional/ medical affairs clinical research from study design proactively avoiding costly setbacks
pre-clinical safety nutritional equivalence testing pharmacovigilance that can threaten both product
to clinical study report. SGS
toxicity testing on personnel outsourcing manages clinical trials on behalf of revenues and reputation.
AGROCHEMICAL PRODUCT food/feed/DNA/protein bioanalytical services pharmaceutical, biotechnology and
REGISTRATION SERVICES crop sampling/homogenization/ medical device companies all over BIOANALYTICAL SERVICES
shipment EARLY STAGE Europe, North America and other
Deep knowledge about registration We have GLP-certified bioanalytical
SGS operates its own Phase I regions of the world.
requirements forms the basis of For the development of laboratories with an international
centres. These centres have a
our complete range of services for chemicals on: reputation for the assay of drugs
qualified database of healthy DATA MANAGEMENT AND STATISTICS
the global pesticide, fertilizer, physico-chemical properties and metabolites as well as the
volunteers and special populations. A real challenge in life science is
biocide, chemical and plant conduct of immuno- and biomarker
method development and We provide all the necessary safety managing huge amounts of data
production industry. assays in biological samples.
validation and medical infrastructure needed and turning this into valuable
Our services for crop protection/ environmental fate to perform Phase I investigations, information that offers real
production and the chemical industry degradability and ecotoxicology such as : solutions and knowledge.
first administration to man Our Data Management and
special population studies (slow Statistics Department delivers trial
metabolizers, menopausal design and consulting, statistical
women, renal-impaired, analysis, data management, and
www.sgs.com/life_science firstname.lastname@example.org 13
Best Buy is North America’s number one speciality retailer of consumer
electronics, personal computers, entertainment software and appliances.
The company had never worked directly with Chinese manufacturers when
they opened a new global sourcing office in Shanghai in 2003. But the
Quality expectations and the range of safety requirements our clients must satisfy become more benefits of lower product costs can hide two common problems – quality
assurance and social compliance by the factories.
complex every day. To help meet these needs, Consumer Testing Services (CTS) offers a complete
range of services for manufacturers, importers, exporters and retailers of consumer products, In the early days, Best Buy did not realise that there would be so many
including laboratory testing, product inspection and consulting, process assessment and technical on-going quality needs. Through in-line inspections and product testing,
CTS supported the process of developing product quality standards
assistance. CTS helps clients to reduce risk, improve efficiency and ensure compliance to
specifically relevant to Chinese manufacturers of electronic products.
contractual or regulatory requirements in manufacturing sourcing.
Incorporating these standards into operational best practice helped to
Services are available on a global basis for consumer products such as textiles, toys, footwear, achieve a sharp reduction in customer return rates.
hardware, housewares, formulated products, electrical and electronic goods and food. For food, Being accountable to acceptable health, safety, environmental, and supply
CTS covers the entire food production chain from primary production through food processing, chain security criteria is a mandatory for Best Buy and a key part of its
transportation and distribution networks to the final consumer, including services for hotels and Code of Business Ethics. Again the company turned to CTS to carry out
restaurants. factory and supply chain assessments - against a range of international,
3rd party and Best Buy’s own social governance standards. These
investigations identified certain operational practices which were below
par. Corrective actions have dramatically improved the social and
sustainable working conditions in the factories.
We offer comprehensive services Our services include: INSPECTION TECHNICAL ASSISTANCE
in four main sectors. Pre-Production, Initial and During Corporate Social Responsibility
TESTING Production Checks to inspect Solutions to support retailers
materials testing to confirm available materials and compare and brands to develop their
Textiles and apparel, home textiles,
suitability of raw materials and production samples for conformity programmes and evaluate social,
footwear, accessories, luggage,
components against reference samples and ethical, environmental compliance
leather and latex products.
performance testing to establish specifications. Corrective actions throughout the supply chain
HARDLINES conformity to contractual can be taken before completion Factory Quality Assessment to
Toys and premiums/gifts, requirements and claimed of the whole consignment evaluate capabilities of a
houseware, cookware, DIY, hand specifications Final Random Inspection to manufacturer to deliver the
and power tools, lawn and garden, safety testing to reduce liability inspect statistically all criteria product quality and quantities
automotive parts, furniture, exposure by assessing product specified in the service within a specified time frame
sporting goods, home improvement safety following national or instructions such as product Food Safety & Health
products, formulated and personal international regulations appearance, functions, quality, Assessment to evaluate safety
care products. restricted substances testing to quantity, marking and packing and quality issues during food
analyse restricted, hazardous Retail Store Check to evaluate production and processing
ELECTRICALS AND ELECTRONICS product presentation and shelf
substances Regulatory Advisory Service to
(E&E) life, including sample selection
comparative testing to provide information on
Lights, audio, video and automotive for testing
benchmark one product against regulations, standards and
E&E, household and industrial
similar products in the market quality specifications for specific
products, IT, telecommunications,
product certification to products and markets
certify products against Training to educate client staff
FOOD industry standards on quality assurance principles
Animal origin, plant origin, and other relevant topics
beverages (including water), bakery, Private Label Support to assist
meals and animal food. retailers to launch their own
www.sgs.com/consumer_testing_services email@example.com 15
360º To us, 360º represents a full circle.
The SGS 360-degree approach promotes a fully connected, inter-disciplinary range of
business functions that operate most effectively when they connect intelligently across
A 360-degree approach means that our services can be mixed and matched according to
client needs, which perfectly suits the constantly changing nature of our customers’ markets.
Fostering a more cohesive and holistic business methodology also means that information is
For example, when a German car manufacturer recently called upon us to solve a problem
relating to adhesives, it wasn’t simply Automotive Services that rose to the challenge.
Other business units such as Consumer Testing Services, Oil Gas & Chemicals Services and
Systems and Services Certification also became involved in order to effectively and rapidly
identify and resolve this manufacturer’s elusive problem and allowed us to propose solutions
that covered many phases of the supply chain.
As part of our commitment to continual improvement and as the global leader in our field,
it is natural that we both promote and practice such a fully-integrated and ‘joined up’
SGS successfully manages to seamlessly integrate and call upon different, yet complementary,
service areas in order to quickly and effectively resolve diverse challenges.
ONE-STOP AUTOMOTIVE SOLUTION CENTRE IN GERMANY PARTNERING WITH A MULTINATIONAL TO IMPROVE FOOD
Automotive Services acts as a ‘problem-solver’ in the automotive industry. SAFETY IN CHINA
We deliver tailored solutions to match the individual needs of clients. We With 20 000 supermarket and hypermarkets, Chinese consumers have
achieve this by drawing on the expertise and experience of the whole SGS never had so much choice. The phenomenal growth in retail sales during
company and a powerful ethic of knowledge-sharing across inter-disciplinary the last decade, from a negligible standing in the 90’s to today, has
teams. An example of this approach can be seen in our work with a dramatically increased the number of food safety challenges. China is vast,
German car manufacturer. lacking in a sophisticated logistics infrastructure or skilled labour. It is
Last Point of Rest inspections on exported vehicles uncovered an dominated by highly localized sales channels which increases the number of
accumulation of problems including an exceptionally unpleasant odour within hazards, health scares and damage to the environment. Meanwhile,
the vehicle as well as protection strips that were coming away from the consumer awareness and the need for better food hygiene is driving
exterior of the car. forward the need for quality.
This scenario required immediate cross-functional action. In such a complex market, how is it possible to reduce food product risk
throughout the different stages of the supply chain? SGS’ efforts with a
Car Interior Material Testing stepped in to analyse the odour issues using
large supermarket multinational recount how these challenges can be met
specialised means of detection.
and overcome, resulting in success.
Consumer Testing Services became involved and analysed the
SGS undertook a multiple service approach when working towards
surfaces of the protection strip and the epoxy resin, as well as the
improved food quality systems for this multinational retailer.
composition and homogeneous consistency of the adhesive itself.
CTS then called upon the experience and knowledge of Oil, Gas & A key part of the operation was the inspection checklist; a list of evaluation
Chemicals Services whose dedicated engineers were able to assist with criteria for the factory, the distribution chain and the retailer’s environment.
chemical insight and the reason why the current adhesive was unsuitable. This checklist not only included the retailer’s own requirements and Chinese
regulatory benchmarks, but went further to incorporate SGS global experience
All of these results, including suggestions for improvement, were
with Chain of Custody concerns such as temperature control and goods yard
collectively reported to the manufacturer. The German manufacturer then
management. This customised checklist ensured that products and processes
initiated an adhesive supplier audit with ISO certification from Systems &
were hygiene monitored at multiple points.
Services Certification in order to avoid such issues in the future.
These inspections, although thorough, were insufficient on their own and
The result was a one-stop solution that dramatically reduced lead times
random product testing was necessary. Again, sampling had to occur at
thanks to direct, valuable, and professional feedback from inspection fields
multiple supply points to ensure that the microbiological tests covered all
into each step of value creation along the production process.
critical stages of the supply chain. Sensory evaluation took product
evaluation out of the laboratory and into the realm of the consumer – taste,
smell and appearance were then assessed.
This individual package of food monitoring and testing services has helped
this multinational retailer achieve a high standard of quality control, helping
to establish a reputation for superior produce. In turn this has increased
brand awareness and facilitated a faster expansion of retail outlets in China.
THE OIL SANDS IN CANADA
SGS is actively contributing to growth in the far North of Alberta, the centre
of the Oil Sands region of Canada. Many oil and mining companies are
established in the Athabasca region near Fort McMurray and are involved in
the extraction and upgrading of bitumen for the production of crude oil.
Executed on a major scale, the process involves either surface mining of
the oil sands or in-situ extraction of the bitumen. The bitumen is separated
from the sand and upgraded, naphtha is added, and synthetic crude oil
forms. The crude is transported by pipeline to the markets in the USA. It is
estimated that oil production from the oil sands will increase to 3.5m barrels
per day by 2015, a significant amount when compared to Saudi Arabia’s
production of 9.6m barrels per day.
There are many issues associated with this huge growth. The availability
of skilled personnel, deficiencies in infrastructure, environmental impact,
mining and extractive technologies, quality assurance and quality control to
name a few.
SGS has addressed many of these needs by establishing a multi-
disciplinary team of professionals in Alberta and acquiring a key supplier of
quality services, MRRT, right at the heart of the action.
The team has overall responsibility to ensure that SGS services to Oil Sands
are delivered in a first class, seamless fashion to our clients.
The team, made up of members from all over the world, comprises SGS
representatives that specialise in:
mining and process technologies
technical staffing services
environmental services including climate change
oil, gas and chemical services
industrial services including non-destruction testing
The team has enjoyed a number of successes and expects many more.
Early success is attributed to the unique way in which SGS has
approached the Oil Sands market - as a single coherent entity rather than
a collection of businesses.
SAFE FOOD FOR THE WORLD FROM THAILAND
Producing and processing food in 20 countries around the world is no easy
feat for this Thai-based conglomerate. As one of the world’s largest food
manufacturers and exporters, the company works closely with SGS to meet
their stringent food safety objectives and attain their global vision of becoming
the most trusted source of food for the world - a truly competitive advantage.
In Thailand, the company’s focus is on poultry, livestock and aquaculture.
The objective is to produce safe food for consumption as well as meeting
all other customer needs. The vision is achievable thanks to this company’s
strength of operational control at all points in the food supply chain, from
animal feedstuffs, management systems, world-class food
processing plants to retail distribution channels.
In the pursuit of competitive advantage food safety must not be compromised.
This Thai-based company enlisted the help of SGS, who exploited their
cross-divisional expertise in fields as diverse as trade assurance, plant
inspection and consumer testing to help the company ensure food safety at
every step of the business chain.
To meet food safety standards, Consumer Testing Services division delivers
testing services from its best-in-class laboratories to the company and its
suppliers, helping to ensure product and raw material compliance.
SGS also certifies the processing plants against various food safety schemes
(GMP HACCP IFS, and BRC) and against other management systems
standards (ISO 9001, ISO14001 and ISO18001).
As an additional check, food shipments are occasionally inspected by Trade
Assurance Services when requested by retailers and participants in the food
“SGS is a professional service provider, trying to understand customer
requirements and not limited to only conservative testing and certification
services. SGS has demonstrated that its quality partnership concept can
support the customer to enhance its in-house lab capabilities and quality.
We appreciate the speed and proactive response that SGS provides, ”
stated the company’s Vice President.
Systems & Services IMPROVING FOOD SAFETY MANAGEMENT
Certification (SSC) has over SYSTEMS WITH ISO 22000
80 000 clients worldwide. With A British dairy company with Europe’s most
the successful delivery of advanced skimmed milk powder and butter
more than 100 000 plant wanted to obtain ISO 22000 certification
certificates, SGS is the to further improve its food safety and quality
world’s preferred auditing management systems and to increase
and certifying body. existing and potential customers’ confidence
in the company. An important factor in their
An SGS certificate is decision making was that ISO 22000 is widely
recognised globally as a recognized in their export markets, particularly
symbol of both compliance in EU, Asian and developing countries.
with established standards ISO 22000, the international food safety
and of business excellence. management systems standard can be
Those purchasing from an applied across complex and ever-changing
SGS certified company trust food supply chains.
that their business will be This universal standard harmonises key
handled according to the requirements and overcomes the difficulties
of differing food safety standards by region,
most stringent quality,
country, activity organisation and food-type.
environmental, security and
ISO 22000 certification simplifies processes,
increases efficiency and reduces costs
Beyond certification, we can without compromising existing management
partner with you to design systems. It incorporates the widely adopted
foods safety principles of HACCP facilitates
and provide solutions that
traceability and clear communication across
increase the quality and
the supply chain and is fully compatible with
efficiency of your business
the ISO 9001:2000 quality management
processes. We can offer systems standard.
training, in class or over the
The company chose SGS to carry out its ISO
Internet to enable you to drive
22000 assessment. As a result of the audit
excellence at every level of process, the company became one of the first
your organisation. companies in the UK to receive the ISO
By working proactively 22000 certificate. SGS UK Product Manager
and Lead Auditor David Glenister added:
with SGS you can have a
“ISO 22000 certification sends a strong
focused and dynamic
message to the food industry and
approach towards delivering
customers of its commitment towards food
extra value, improved safety management. ”
performance and gaining a
real competitive edge.
COMPLIANCE AUTOMOTIVE OIL & GAS a company and its partners are organisation monitor the
STANDARDS/CERTIFICATION ISO/TS 16949 ISO 29001
consistently implementing the performance of quality
Auditing and certification for highest quality standards. management systems as a basis
VDA 6.1/6.4 for continuous improvement.
compliance with general standards. The QualiCert scheme is the
ISO 15504 TELECOMMUNICATION Whether an organisation is a
world’s most recognised independent
TL 9000 official sign of service quality. To beginner or experienced in Six
QUALITY ELECTRONICS & ELECTRICAL Sigma as a continuous
date, more than 200 standards
ISO 9001 have been validated and deployed improvement method, our Six
IECQ HSPM 080000 MEDICAL AND HEALTHCARE
worldwide. The ServiCert Sigma Benchmarking Standard™
ANSI/ESD S20.20-1999 Healthmark can help make sure that the
ENVIRONMENTAL programme provides a package
EuP (CE marking) GMP improvement projects deliver the
integrating assessment of a
ISO 14001 IPC company’s quality management desired and sustainable financial
ISO 14064 EICC MEDICAL DEVICES system against ISO 9001 with a results. Six Sigma Programme
EMAS programme of validating the real Certificate™ from SGS sends the
ISO 13485 strongest and the most transparent
BS 8555 FOOD quality of service delivery against
Regulatory Certification (This list defined objectives. signal about the validity of a
ISO 22000 continues to increase) company’s past and current
OCCUPATIONAL HEALTH & SAFETY HACCP Over 2 000 major and small results as well as programmes
- Directive 93/42/EEC Annex
international associations, infrastructure, policies and
OHSAS 18001 GMP II,V,VI for CE marking (Europe)
corporations and other service procedures which drive future
AS 4801 EurepGap - JPAL (Japan) providers have adopted Service
BRC - CMDCAS (Canada) results.
certification from SGS to prove and
SOCIAL ACCOUNTABILITY IFS - TCP Programme for ROC communicate their commitment
(Taiwan) to provide unsurpassed service to CORPORATE RESPONSIBILITY
SA 8000 SQF
Single Food Management - FDA Accredited Persons their customers. Sustainability Report Assurance
System Audit (single audit Programme (US) (SRA)
PERSONNEL / SKILLS
covering multiple certificate - Other EC Directives that overlap CUSTOMISED AUDIT SOLUTIONS Supply Chain Audits
CERTIFICATION needs concerning all the with Medical Devices e.g.
Personnel Certification under standards in the food industry) Personal Protective Equipment SGS can help turn customer driven
requirements into an auditable INTEGRATED MANAGEMENT
ISO 17024 and Pressure Vessels
framework to foster performance SYSTEMS
VALUE-ADDED SERVICES throughout a company’s network, or Standards against which a
OTHER COMPLIANCE STANDARDS Forest Management (FM) simply deliver audits on a company’s company’s management systems
ISO 10002 Chain-of-Custody (COC) behalf in an independent way.
SERVICE CERTIFICATION may be simultaneously certified
ISO 20252 with FSC or PEFC accreditation Our portfolio includes: through an integrated audit include
Service Certification from SGS Audits against an existing ISO 9001, ISO 14001, OHSAS
INDUSTRY-SPECIFIC enables companies to define, roll Code of Practice
INFORMATION TECHNOLOGY / 18001, HACCP ISO 22000, AS
STANDARDS/CERTIFICATION out and monitor the quality
SECURITY Supplier Assessment 9000, customer service standards,
performance criteria defined in
Auditing and certification Brand Protection / and specific sector or customer
ISO 27001 their business strategy. The third-
for compliance with industry- Mystery Audits requirements.
ISO 20000 party certification helps protect the
specific standards. Distribution Network Integrity
reputation of brands and leverages
Tick-IT Audits (for automotive industry) TRAINING
the potential for an organisation’s
AEROSPACE continuous improvement, including Warranty Audits Awareness/Foundation courses
LOGISTICS AND SECURITY internal cost control, by providing (for automotive industry)
AS/EN 9100, AS 9110, AS 9120 Auditor/Lead Auditor Training
TAPA key stakeholder endorsement of
JISQ 9100 Internal Quality Auditor Training
ISO/PAS 28000, ISO/PAS 28003 the company’s best practices. BUSINESS IMPROVEMENT Six Sigma training courses
The SGS portfolio consists of
Progress for ISO 9001 audit scoring
modular solutions that help ensure
solutions from SGS can help an
www.sgs.com/system_and_services_certification firstname.lastname@example.org 21
SERVICES Industrial Services is a global service provider for technical
verification, inspection, testing and conformity assessment in
all industrial markets. Our teams of engineers and technicians
ensure that the quality and performance of products or
installations meets applicable requirements, whether they are
OILING THE FLOW
The BTC crude oil pipeline connects
the Caspian Sea oil fields with the
Mediterranean and its international
tanker routes. Industrial Services
regulatory, voluntary or client specific. We help to improve the was contracted to undertake the
integrity, quality and efficiency of equipment, assure safe and non-destructive testing of girth
healthy working conditions for employees and minimize the welds for a large section of
pipeline that runs through Turkey.
environmental impact of industrial activities.
Quality and adherence to delivery
and installation dates, as well as
on-site safety were paramount.
This was made more challenging
due to the size of the project, its
economic and strategic impact
and challenging environmental
conditions. To control the welding
process and ensure smooth work
flow it was important that test
results were made available to the
contractor no later than 24 hours
after production of each weld.
Within two months of Industrial
Services testing the last weld,
the first crude oil reached the port
Industrial Services offers a These services are backed by our MATERIAL TESTING AND NON- periodical inspections of pressurized TECHNICAL STAFFING SERVICES
combination of specialized full range of traditional services : DESTRUCTIVE EXAMINATION equipment and systems, high and Where can you find the right people
solutions and traditional services traditional non-destructive How can you be sure that the quality low voltage installations, buildings for the job ? Increasingly, demand
focused on the complete asset life testing (gamma, x-ray, crawler, of a product meets requirements, and lifts, lifting and hoisting for technical skills exceeds supply
cycle of our clients. UT, MT, PT) and specialized even below the surface? It is equipment, other tools and so clients need effective and
During all stages, from design methods such as TOFD, Eddy essential to test materials to machinery as well as coating specialist recruitment expertise.
through to procurement, Current, Corroscan, Guided ensure they meet requirements systems all belong in SGS provides world-class recruitment
construction and commissioning Wave, MFL and digital RT and standards; we have laboratories the inspection portfolio of SGS solutions and maintains an extensive
into operation, SGS offers a and field-testing inspectors located Industrial Services. candidate database.
component inspections of
comprehensive package of boilers, heat exchangers, tanks, around the world.
integrated services. These include : pumps and valves, pipes,
SUPPLY CHAIN SERVICES
integrity management and risk- compressors, turbines, electrical RELIABILITY SERVICES AND In our global economy, equipment TECHNICAL CONSULTANCY AND
based inspection and control equipment INTEGRITY MANAGEMENT and parts are produced wherever TRAINING SERVICES
steel mill, shop and site Plant integrity, safety and reliability it makes business sense before
condition monitoring of plant and The skills needed to work in
inspections are major concerns to all plant being shipped to their final
equipment technical industries are continuously
operators. Equally important is the destination. We provide a broad
design appraisal for constructions pipeline inspection and testing changing and evolving. New
need to reduce downtime and range of supply chain services,
and installations welding and coating inspection techniques are developed, new
control maintenance. Assessing helping our customers control the
recognized certification body certification of welding regulations appear, and new
installations, analysing the state of quality of their processes.
services for product and import procedures and welder products enter the market.
certification schemes qualifications assets and interpreting inspection To meet this ever-changing world,
results can help allay these SGS offers technical consultancy
project monitoring services for inspections and certification of
concerns. PRODUCT AND IMPORT combined with a series of
financial institutions, insurance pressure systems and witnessing
CERTIFICATION training courses.
companies, trade companies and of pressure tests
STATUTORY AND In order to launch a product on
construction monitoring and
VOLUNTARY INSPECTIONS their market, many countries need
technical staffing services testing
The inspection market is partially their products conform to national,
technical training building inspections
defined by statutory regulations and regional or international safety
material testing laboratories
partially by voluntary inspections standards. We certify our clients’
inspections of lifting equipment driven by clients’ QA/QC product against all major
inspections of electrical requirements, often based on (inter-) certification schemes.
installations and equipment national standards. First time and
www.sgs.com/industrial email@example.com 23
Every day our global ecosystem is affected by natural and
man-made activity that pollutes soil, water and air. Pollution
affects people everywhere and stands to threaten our global
REMOVING GEOGRAPHY FROM
A Nordic environmental consultant
public health if it is not controlled, prevented or stopped. With working for an Indian client company
this in mind, sustainable development is fundamental to us all. needed to conduct analysis to
international standards not available
To help governments and industry integrate environmental
in India. They also required
management into their operations, Environmental Services
assistance to supervise the
provides a comprehensive international network of sampling and testing process.
analytical services and is well placed to assist at both a global
By utilising the Group’s global
and local level.
network, a point of contact was
provided in Finland, local SGS
expertise was used in India for
sampling and testing, and
analysis was undertaken in
Belgium and Germany. Together,
the SGS team provided the types
and quality of testing required to
ensure compliance with international
standards regardless of the
geographical differences between
There are several factors increasing LABORATORY ANALYTICAL FIELD-BASED SERVICES CERTIFICATION SERVICES
the pressure on industry and others SERVICES Our field-based services and our ISO 14001
to comply with environmental In the laboratory analytical services technical/compliance consulting EMAS
requirements: segment, our competitive advantage services, are built on maintaining Forest Certification
economic growth and trends in is maintained by obtaining the a high level of multidisciplinary
environmental policy highest-ranking accreditations, expertise, the continuous SPECIALTY SERVICES
execution of new environmental continuous improvement on QA/QC development of new, innovative
regulations and the will of the protocols, staying ahead of the and standardised global services
authorities to enforce existing technology and automation curves, and delivering the highest level of
environmental data management
environmental regulations focusing on R&D in terms of customer service.
extension of EU environmental pioneering new methodologies,
regulations to new member offering fast turnaround of results FIELD SERVICE APPLICATIONS
states, the emergence of and providing customers with
tailor-made reporting solutions. These services cover sampling and CLIMATE CHANGE
markets in Asia and Latin
monitoring and include: The Climate Change Programme
America - notably China - Laboratory services are focused on
ambient and indoor air, stack facilitates trade of greenhouse
aligned to new international providing analytical testing of a
emissions and burn tests gas emissions. SGS services in
trade agreements wide range of substances
water sampling, monitoring, this sector address mandatory
increasing global awareness including:
assessments and modelling and voluntary reporting of
regarding health and safety and soils, sediments, sludge and
contaminated site sampling, greenhouse gas emissions and
environmental and liability risks minerals
monitoring and supervision promote application of standardized
water: drinking, surface, sea, verification procedures. Through
waste sampling and studies
ground, sewage and wastewater multiple accreditations, worldwide
noise and vibration mapping and
wastes: hazardous and solid, coverage and ad-hoc alliances, our
municipal Climate Change programme services
indoor environmental quality
air validate projects, verify and certify
monitoring and studies
oils actual emissions.
occupational health and
dioxins / furans and dioxins such EU Emission Trading Scheme
as PCBs Clean Development Mechanism
asbestos Joint Implementation Projects
Restriction of the use of certain North American Initiatives
Hazardous Substances (RoHS)
www.sgs.com/environment firstname.lastname@example.org 25
SERVICES Automotive Services focuses on the design, construction and
operation of motor vehicle inspection solutions throughout
the world. These services are provided to governments,
manufacturers, traders, financial institutions and insurance
companies across five continents.
Automotive Services has two main offerings – statutory vehicle
inspection and automotive verification.
KEEPING TAXIS WORKING Hackney cabs and limousines need
The Republic of Ireland’s to deal with. An integrated
Commission for Taxi Regulation database of the sPSV population
recently awarded Automotive together with other measures
Services a major outsourcing will help enforce regulations.
contract for inspection services Automotive Services won
that allowed licensing of small the contract due to their deep
public services vehicles (sPSV). experience in this area and for
This contract strengthens our demonstrating intelligent
position as Ireland’s sole tester application of new technology.
of private vehicles and helps move For example, an automated booking
the industry towards a one-stop system is used to manage licence
shop arrangement. renewals whilst the Internet,
These inspection services minimise SMS and a call centre are used
the number of agencies that to communicate with drivers.
commercial drivers of taxis,
FOR GOVERNMENTS When inspecting imported and FOR INDUSTRY REMARKETING INSPECTION SGS AUDITING SERVICES
Active on four continents for over used vehicles in developing SGS Condition Reports accelerate This allows companies to
15 years, SGS is a privileged countries, we check the age and DISTRIBUTION the sale of vehicles for companies demonstrate compliance of a
partner with governments. We roadworthiness of the vehicle to Motor vehicle manufacturers and and individuals by improving the retailer network against a specific
design and carry out efficient, assess its value for customs distributors, marine insurance level of confidence in the condition code of practice and ensures that
state-of-the art statutory vehicle purposes and ensure that customs companies and ocean carriers use of the used car. Our network of the selection process for new
inspection programmes regarding duty is not evaded. SGS as an independent inspector independent inspectors provides dealers is fair, independent and
vehicle safety and emissions, as well SGS Ireland was recently awarded of vehicles during their lengthy detailed electronic reports on the consistent.
as providing advanced electronic the contract to conduct Driving distribution cycles. Working along condition of any vehicle. Our services include :
information management systems Tests on behalf of the Department the supply chain, our Inspection Our services include : mystery shopping
for vehicle inspection networks. of Transport. This was part of an Management System enables us tracking expiring leases 2nd party auditing
All of our solutions are adapted to initiative by the Irish government to to transmit detailed reports on a contacting lessees to schedule supplier assessment
our customers’ needs and can reduce waiting times for driving vehicle's condition while it is appointments programmes
effectively serve large and small tests which have become a major moving along the supply chain.
vehicle populations. In addition to cause for road safety concern. We then convert that data into SGS CERTIFICATION SERVICES
offering a global approach that is Mobile technology was developed meaningful information to identify We have developed over 14
electronic inspection reports and
adaptable and responsive, we have by SGS allowing the use of PDA damage trends. standards with the automotive
digital photographs, which help
proven experience in designing and systems to record faults and grade Our Inspection Management industry. We work with car dealers,
sell vehicles via on-line auctions
setting-up centralised systems, candidates during the exam while System is complemented by car manufacturers and trade
to car dealers or individuals
modernising existing facilities and ensuring that the content and Hermes ; our real-time web-based associations that carry out with a
privatising inspection programmes. nature of the driving test is data management system that whole range of activities in the
inherently the same as that enables : automotive sector, from car
SGS offers real-time transfer of
provided by the Department of dismantling to the sale of new
vehicle data and inspection results quick and instant claim
Transport directly. and used vehicles.
whether the statutory vehicle management
inspection or emission control By completion of the contract, SGS paperless processing
is performed by numerous will have recruited and trained 30 dramatic optimisation of the
decentralised stations or by repair driving testers and over 45,000 administrative workload
and service stations. driving tests will be conducted
access to a central database
during this time.
www.sgs.com/automotive email@example.com 27
Governments & Institutions Services (GIS) provides a wide range of
trade verification services that assess compliance with regulatory
requirements and enhance government revenue. GIS facilitates
trade, supports good governance and promotes sustainable
development. Clients include governments and international
institutions and private sector industry and trade customers.
In recent years, GIS has developed a portfolio of innovative
services that draw on GIS core skills such as price verification,
independent monitoring and validation of information and that
use new technologies and IT systems.
BUILDING THE FUTURE An intensive capacity-building
programme supported by the
At the turn of the century,
World Customs Organisation
Madagascan government wished
SERVICES to make changes within its
trading and import infrastructure.
Authorities also wanted to
encourage good corporate
governance and discourage
unethical practice. Madagascan
Almost four years after the
programme was implemented,
results have exceeded
authorities have been able to:
secure proper collection
authorities warmly welcomed the of revenues
SGS proposal for a new Import undertake much-needed
Verification Scheme, which offered: monetary reform
Secured revenues, thanks to an launch an ambitious two full year
import verification programme tax exemption initiative
that uses a container-sealing enable Trade Efficiency and
scheme with up-to-date tools Facilitation through a Public
and techniques. These include Private Partnership featuring
Risk Management and container scanners in the major
post entry activities such as ports that export to US and
cargo manifests and container Europe, non-intrusive verification
yard information. of containers and deployment of
IT transfer of the cargo a ‘Single Window’ application,
manifests into Asycuda++ and to be launched April 1st 2007
the re-introduction of customs Investors can now benefit from a
procedures such as advance better-equipped administration and
notification, selectivity and will be encouraged to diversify their
submission and temporary interests from the textile industry
customs clearance towards new sectors such as oil,
mining, tourism and agriculture.
REVENUE ENHANCEMENT CONFORMITY ASSESSMENT economic policies and the government agencies combat private economic development
SGS revenue enhancement Conformity Assessment Services commercial responsibility of smuggling and duty avoidance. programmes and projects. They
programmes help governments in aim to protect consumer’s health enterprises by offering a full Our unique knowledge of trade include on-going and ex-post
emerging countries secure fiscal & safety, national security and range of solutions to stimulate information constitutes the core of documentary or physical audits of
revenues from international trade. the environment. They prevent competition and widen access to SGS Profiler™, an automated projects and programmes, review
Import verification programmes, fraudulent practice, deter unfair international markets. platform where transactions data of procurement processes and
also known as pre-shipment competition and protect industry are filtered and screened. Profiler™ decisions.
inspection (PSI) have provided a from imports of substandard, VALITRADE enables efficient application of
unsafe or counterfeit goods. selective controls through cargo NGO BENCHMARKING
comprehensive solution for more ValiTrade is a worldwide trade
These services verify conformity scanning equipment. SGS services NGO Benchmarking assesses
than 40 years. SGS has remained validation package offering support
to national or international standards, include procurement, installation, NGO performance and
the industry leader during this to customs administrations keen to
applicable to both locally produced operation, complementary accountability levels providing
time and has kept abreast of fight valuation fraud and meet the
and imported goods. They facilitate financing for Build-Own-Operate independent third-party proof of
trade liberalization and the requirements of the WTO
trade as they help solve quality (BOT) projects, maintenance operational qualities against a
evolution of complex Agreement on Customs Valuation.
problems - often an obstacle to of cargo scanning equipment unique Benchmarking Standard.
international supply chains. SGS ValuNet™, a valuation risk-
private sector’s access to export and facilities, as well as This represents a measurable
management tool, is explicitly
IMPORT VERIFICATION markets. They also prevent capacity building. baseline recognized and accepted
designed to investigate declared
Import Verification programmes unscrupulous traders from by all stakeholders. SGS has
customs values and build a client-
represent the new and improved taking advantage of poor quality TRANSIT MONITORING designed this service certification
specific reference system fed by
generation of traditional PSI. They control infrastructures. Transit Monitoring services standard for NGOs to measure up
reliable information assembled by
target the proper identification of facilitate transit operations while against a comprehensive set of
the SGS global network.
goods prior to shipment with TRADE COMPLIANCE AND SECURITY offering governments effective best practice criteria and focus
regards to quality, quantity, tariff Trade Compliance and Security TRADENET control over transit trade. on opportunities to improve
classification, import eligibility and Services modernise the monitoring TradeNet is a pure Trade Facilitation Electronic prenotification/ delivery rates.
the provision of valuation and upgrade certification tools solution. It accelerates and secures submission, monitoring and
available to trade participants.These guarantee coverage are the FORESTRY MONITORING
information for customs purposes. the supply chain by connecting all
services validate the measures and main components of the The Forestry Monitoring
operators involved in moving and
DESTINATION INSPECTION systems that companies adopt to services to validate the Programme independently
clearing goods with a common
Destination Inspection combines comply with trade and supply chain compliance with national and monitors activities and verifies
electronic platform. TradeNet (also
trade protection and promotion security requirements introduced international regulations. legal compliance in the forest and
known as a ‘Single Window’
with consistent customs automation by governments. timber trade sector. Through
system) is flexible and adaptable –
and modernization. Verification AID EFFICIENCY: public/private partnerships with
it is often deployed by SGS as a
and investigation services are TRADE EFFICIENCY: NEW CORE SERVICES governments willing to outsource
package including financing,
carried out on a post-entry basis, NEW CORE SERVICES selected functions, SGS can help
capacity building, support and Bring improved transparency,
information and documentation implement national or regional legal
Building trust between the trade maintenance. TradeNet is an ideal accountability and effectiveness in
are exchanged through an timber validation schemes. Where
and governments, Governments & product for Public Private international development
electronic interface - thus such schemes are not available,
Institutions Services offer both Partnerships (PPP). assistance.
optimizing customs’ resources timber companies may call on SGS
parties flexible trade solutions that
and enhancing efficiency. CARGO SCANNING SGS AID MONITORING for independent verification of the
respond to clients’ need for
Cargo Scanning Services combine SGS Aid Monitoring Services aim legality and traceability of their
compliance with national and
non-intrusive inspection with risk at improved governance in the timber produce.
international regulations. The aim is
to bridge the gap between management tools to assist implementation of both public and