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Bei demo content

  1. 1. White Belt Certification Your first step to excellence Business Excellence Incorporation
  2. 2. What is in it for me??? Knowing Six Sigma & customer – supplier relationship Effective Thinking Foundation for getting highly recognized Six Sigma Certifications across all industries. Business Excellence Incorporation Business Excellence Incorporation Buiness Excellence Incorporation
  3. 3. Course Design Customer Supplier Relationship Customer Requirement Fulfillment Flow What is Six Sigma How is Six Sigma Different Benefits of Six Sigma Six Sigma Organization Structure When to Use Six Sigma Phases in Six Sigma & Quiz Business Excellence Incorporation Business Excellence Incorporation
  4. 4. Concept of Supplier and Customer Requirement Or Expectations Supplier FUNDS Customer Product /Service Business Excellence Incorporation
  5. 5. Customer Requirement Fulfillment Flow Customer Customer Feedback Requirement Changing Understand Design for Product and the Customer Customer Product and Service Requirement ( Experience Service Delivery VOC) Business Excellence Incorporation
  6. 6. Quality And ProcessQuality is both Stated and Unstated expectations or Requirement of customers in aproduct or service. Customer VOC Process Experience • Quality is judged by customers based on process output. • Product or Service not meeting the customer expectation is termed as Defect. Business Excellence Incorporation Business Excellence Incorporation Business Excellence Incorporation
  7. 7. Food for thought…. Change without improvement is Possible. Improvement without change is not possible. Growth and Profitability Continuous improvement Management Commitment and Attitude Business Excellence Incorporation
  8. 8. What is Six Sigma?Business Process Improvement Methodology Customer Focus Data Driven Reduce Wastes Reduce Variation Definition: A set of continuous improvement tools, techniques and concepts used to identify, isolate and eliminate variation to increase the ability of the process to consistently produce defect free product. Business Excellence Incorporation Business Excellence Incorporation Business Excellence Incorporation
  9. 9. What is Sigma? • Sigma is denoted by “”, the 18th letter of Greek alphabet • In statistics “” is measure of variation known as Standard deviation • Standard Deviation = = SQRT(Variance) • Standard deviation is average variation of data point from mean Sigma Level: • Sigma Level is a measure of process capability of producing non-defective products • A six Sigma process indicates a process quality level of 3.4 DPMO . • DPMO Defect Per Million Opportunity Business Excellence Incorporation
  10. 10. Six Sigma QualityWhat does it mean by Six Sigma Quality ? Path to Six Sigma 6 Sigma 3.4 DPMO 5 Sigma 233 DPMO Sigma levels and Defects per million opportunities 4 Sigma 6,210 DPMO (DPMO) 3 Sigma 66,807 DPMO 2 Sigma 308,537 DPMO Business Excellence Incorporation Business Excellence Incorporation Business Excellence Incorporation
  11. 11. How is Six Sigma Different??? Six Sigma is data-driven methodology for decision making and process improvement based on Voice of Business (VOB) and Voice of Customer (VOC). Voice of the customer (VOC) Three Major elements to drive a cultural transformation Find and focus on the Data-Driven Decision customer as a source of Making process quality Decision making with empirical data Understand the business Voice of reason for process and Business (VOB) change Business Excellence Incorporation Business Excellence Incorporation
  12. 12. Why Six Sigma ??? Why It is Different than Traditional approach? Practical Problem Define & Measure Statistical Problem Analyze Statistical Solution 6s Quality Methodology Improve Systematic Approach Focusing on Practical Statistically Significant Root Causes Solution & their Solutions Control Business Excellence Incorporation Business Excellence Incorporation
  13. 13. Benefits of Six Sigma• Increase Customer Satisfaction • Defect Reduction• Improvement in Yields • Reduction in Cost of Poor Quality (COPQ)• Improved Process Capability • Understanding the Process based approach• Continuously measuring the Key Metrics Business Excellence Incorporation Business Excellence Incorporation
  14. 14. Six Sigma Organization Structure Champion Master Black Belt Black Belt Green Belt Yellow Belt White Belt Business Excellence Incorporation Business Excellence Incorporation
  15. 15. Companies Using Six Sigma Business Excellence Incorporation Business Excellence Incorporation
  16. 16. When to use Six Sigma When there is an Output . . . there is a Process When there is a Process . . . there is Performance Variation When there is a Variation . . . Some more thoughts… there is a Six Sigma Opportunity 1. Unknown causes/situations 2. Repetitive process with significant variation in the process output 3. Problems are common place and not well defined 4. In a complex situation with many variables6 Sigma can be applied to ALL functions , disciplines and businessprocesses Business Excellence Incorporation Business Excellence Incorporation
  17. 17. DMAIC: Problem Solving Roadmap. Define Measure Analyze What is the problem? What are the possible X’s causing effect What are the vital few X’s causing effect What is the benefit of solving the on the Y’s? on the Y’s? problem? What is the impact of these X’s? How does the process look like? x x x x x x x3 x x11 x x x x x x x x x x x7 Y‘s x x x x Y‘s xx Y‘s x4 x x x x x x x x x x x x25 x x19 x x Improve Control What are potential solutions for the vital Are the results of the process showing few X’s to change the effect on the Y’s? improvements? Structured approach What are the benefits and risks of these How does the process monitoring work? solutions? with an assortment of toolset for each phase Solution x4 Y Monitoring x7 x11 x19 UCL x25 LCL € Business Excellence Incorporation Business Excellence Incorporation Business Excellence Incorporation
  18. 18. DMAIC Define• Project Charter Measure• SIPOC• Stakeholder Analysis • Data Collection – Commitment Scale • Detailed Process Maps – Involvement Matrix • Key Metrics Analyze• Financial Impact Est. − Quality Performance• Voice of Customer − Charts & Graphs• Compelling Business Case • Brainstorming Improve − Variation Analysis• Commitment Scale • Flowcharts • Cause and Effect • Root Cause Analysis • Brainstorming• Involvement Matrix • Data Collection • Variation Analysis • Mistake Proofing• Thought Process Map • Voice of the Customer Control •Hypothesis analysis • Solution Generation • Baseline Metrics • Implementation Plan • Failure Mode and • FMEA • Control Plan Effects Analysis (FMEA) • Action Taken • Reaction Plan • Report Out − Before & After • Communication Plan • Lessons Learned Business Excellence Incorporation Business Excellence Incorporation
  19. 19. QUIZ TIMEWhite Belt Certification Business Excellence Incorporation
  20. 20. Happy Learning Business Excellence Incorporation

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