Microsoft Dynamics CRM

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Microsoft Dynamics CRM

  1. 1. MS DYNAMICS CRM 2011 TRAINING PLAN TOPIC MODULEIntroductionSales Process Leads Opportunities Competitors Products Quotes, Orders & InvoicesMarketing FUNCTIONAL Marketing Lists CampaignsService Service Calender Cases Knowledge Base ContractsSettings & Configuration Administration Business Management Data Management Product CatalogCustomizations Form Customizations Relation ships Views TECHNICAL ReportsAdvanced Customizations Processes Ribbon Customization Form Scripting Using Webservices Plugins

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