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VanUE
World Usability Day 2009
Agenda
✴   About	
  World	
  Usability	
  Day
✴   What	
  is	
  Sustainability?
✴   The	
  Design	
  Challenge:	
  Pine	
 ...
Designing for a Sustainable World
               How	
  do	
  usability	
  people	
  tackle	
  this?
Sustainability
“Use	
  and	
  development	
  that	
  meets	
  the	
  needs	
  of	
  the	
  present	
  
without	
  compromi...
  Don’t	
  do	
  things	
  today	
  
     that	
  make	
  tomorrow	
  
     worse.	
  
! Nathan	
  Shedroff
   Design	
  i...
Design Challenge
How	
  can	
  we	
  use	
  our	
  professional	
  exper=se	
  as	
  usability	
  and	
  user	
  
experien...
Pine Street
Community Garden
Team Members (pictures)
      Theresa
               Chris
Katja
                                       Ben
        Gord  ...
Roles
✴   Liaison                                            ✴   Online	
  Researcher
✴   Project	
  Manager              ...
8AM    12PM   7PM




Timeline
VanUE Goals
Apply	
  our	
  professional	
  exper=se	
  as	
  usability	
  and	
  user	
  
experience	
  pracAAoners	
  to...
Why Pine St?
✴   Support	
  urban	
  agriculture	
  
✴   Foster	
  community	
  
✴   EducaEonal	
  opportunity	
  about	
 ...
VanUE Outcomes
Educate
Advocate
Volunteer
Deliver
Research Methods
Observational Research
Comparative Research
Online Survey
to Members
Phone & In-person member
interviews
Online Research:
City Guidelines & Policies
Inspiration, Ideation, Implementation
Observations
Problem Areas
✴   DemarcaEon	
  of	
  space           ✴   Volunteer	
  Time	
  Constraints
✴   CommunicaEon               ...
Focus → Community
What is Community?
    Where do we start?
Our Answer:
We start with one person
Our Goal:
Foster the conditions to create
The “Engaged” Member
Meet Patricia
The “Engaged” Member
The Engaged Member
✴   66	
  year	
  old	
  woman.	
  ReEred	
     ✴   Trades	
  stuff.	
  Shares	
  tools	
  and	
  
    c...
If everyone was like
Patricia they would...
✴   Love	
  their	
  garden	
  and	
  have	
  pride	
  in	
  it
✴   Care	
  fo...
The Engagement Model
(Not	
  everyone	
  is	
  Patricia)
The New Member
✴   23	
  year	
  old	
  UBC	
  Grad	
  in	
          ✴   Excited	
  to	
  be	
  “in”	
  with	
  the	
  
  ...
The Active Member
✴   Mid	
  30’s.	
  Has	
  2	
  small	
  children   ✴   Busy	
  life.	
  Wants	
  to	
  teach	
  
      ...
Pine St. Community Garden Engagement Model
   Engaged Member
   Enthusiast	
  and	
  an	
  acEve	
  member,	
  values	
  t...
How do we “design”
an engaged member?
1   Better Signage, Wayfinding
promote ownership, pride and public awareness
show website, email etc anything we have




Signage
Demarcation of Space
Demarcation of Space
Plot Owner Info
Map
2   Better Communication
         polite, consistent, timely
Website IA
Website IA
Website IA
Website IA
3
      Education & Training
    if I know better, I will do better
Bulletin
Board
Bulletin
Board
Signage
Summary
✴   Foster	
  the	
  condiEons	
  for	
  community	
  to	
  happen,	
  engagement	
  to	
  emerge
✴   Start	
  wit...
World Usability Day 2009 - VanUE
World Usability Day 2009 - VanUE
World Usability Day 2009 - VanUE
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Transcript of "World Usability Day 2009 - VanUE"

  1. 1. VanUE World Usability Day 2009
  2. 2. Agenda ✴ About  World  Usability  Day ✴ What  is  Sustainability? ✴ The  Design  Challenge:  Pine  St  Garden ✴ Our  Goals ✴ The  Team ✴ Timeline  /  Process ✴ ObservaAons ✴ Problem  Areas ✴ Design  ImplicaAons ✴ Possible  Strategies ✴ Conclusion
  3. 3. Designing for a Sustainable World How  do  usability  people  tackle  this?
  4. 4. Sustainability “Use  and  development  that  meets  the  needs  of  the  present   without  compromising  the  ability  of  future  genera9ons  to   meet  their  own  needs.”   Brundtland  Commission  1987
  5. 5.   Don’t  do  things  today   that  make  tomorrow   worse.   ! Nathan  Shedroff Design  is  the  Problem:  The  Future  of  Design  Must  be  Sustainable  (2009)
  6. 6. Design Challenge How  can  we  use  our  professional  exper=se  as  usability  and  user   experience  prac==oners  to  improve  the  Pine  St  Community  Garden?  * And  do  it  in  12  hours  on  Nov  12/09  for  World  Usability  Day?  
  7. 7. Pine Street Community Garden
  8. 8. Team Members (pictures) Theresa Chris Katja Ben Gord Gagan Barb *not  shown:  Cat,  Selma
  9. 9. Roles ✴ Liaison ✴ Online  Researcher ✴ Project  Manager ✴ InformaEon  Designer ✴ Observer  /  Ethnographer ✴ Visual  Designer ✴ Photographer  /  Videographer  /  Scribe ✴ Prototyper ✴ Interviewer ✴ PresentaEon  Producer ✴ Online  Surveyor ✴ Curator
  10. 10. 8AM 12PM 7PM Timeline
  11. 11. VanUE Goals Apply  our  professional  exper=se  as  usability  and  user   experience  pracAAoners  to  improve  the  quality  of  human  life   (the  fundamental  goal  of  usability),  while  living  within  the   capacity  and  constraints  of  our  environmental,  social,  and   economic  systems  (sustainability  defined).
  12. 12. Why Pine St? ✴ Support  urban  agriculture   ✴ Foster  community   ✴ EducaEonal  opportunity  about  how   we  interact  with  the  environment.
  13. 13. VanUE Outcomes Educate Advocate Volunteer Deliver
  14. 14. Research Methods
  15. 15. Observational Research
  16. 16. Comparative Research
  17. 17. Online Survey to Members
  18. 18. Phone & In-person member interviews
  19. 19. Online Research: City Guidelines & Policies
  20. 20. Inspiration, Ideation, Implementation
  21. 21. Observations
  22. 22. Problem Areas ✴ DemarcaEon  of  space ✴ Volunteer  Time  Constraints ✴ CommunicaEon ✴ EducaEon ✴ Managing  waiEng  expectaEons ✴ AestheEcs ✴ Funding
  23. 23. Focus → Community
  24. 24. What is Community? Where do we start?
  25. 25. Our Answer: We start with one person
  26. 26. Our Goal: Foster the conditions to create The “Engaged” Member
  27. 27. Meet Patricia The “Engaged” Member
  28. 28. The Engaged Member ✴ 66  year  old  woman.  ReEred   ✴ Trades  stuff.  Shares  tools  and   city  worker seeds  with  community ✴ Lives  in  an  apartment.   ✴ Gardens  3  Emes/week  during   Downsized  when  her  husband   good  weather died ✴ Likes  teaching.  Knows   ✴ Wants  community  garden  to   gardening  neighbours. flourish ✴ Takes  pride  and  aUends  social   acEviEes  
  29. 29. If everyone was like Patricia they would... ✴ Love  their  garden  and  have  pride  in  it ✴ Care  for  the  community  garden  as  a  whole ✴ Care  for  their  neighbour.  Teach  them,  help   them,  not  encroach  in  their  area ✴ Clean  up  and  do  addiEonal  duEes  as  needed
  30. 30. The Engagement Model (Not  everyone  is  Patricia)
  31. 31. The New Member ✴ 23  year  old  UBC  Grad  in   ✴ Excited  to  be  “in”  with  the   Resource  Management garden ✴ Lives  in  an  apartment  with  a   ✴ Didn’t  realize  how  much  work   small  balcony a  garden  needs ✴ New  to  gardening ✴ RomanEc,  wants  to  impress  his   girlfriend
  32. 32. The Active Member ✴ Mid  30’s.  Has  2  small  children ✴ Busy  life.  Wants  to  teach   children  how  to  garden ✴ Lives  in  a  townhouse  but   eventually  wants  a  house ✴ Like  to  relax  and  gardening  is  a   good  way  to  do  that. ✴ Garden  once  or  twice  per   week.  Kind  of  know  their   ✴ Takes  pride  and  aUends  social   gardening  neighbours. acEviEes
  33. 33. Pine St. Community Garden Engagement Model Engaged Member Enthusiast  and  an  acEve  member,  values  the  garden,  helps  regularly  on  the  board,  thinks  about   improvements,  communicates  with  other  members  regularly,  aUends  all  garden  related  events Active Member Enthusiast,  acEvely  contributes  to  common  areas,  openly  interacts  with  other  gardeners  at  events.   AUenEve  to  board  emails  and  google  group,  considers  volunteering,  aUends  garden  events Participating Member (majority today) Uses  and  acEvely  tends  to  plot,  generally  is  aware  of  google  group  and  email  but  does  not  parEcipate/ respond.  AUends  at  least  one  member  event  per  year Member in Good Standing Minimally  uses/maintains  plot,  o_en  new  and  novice  members,  minimally  parEcipates  with  other   members,  does  not  make  an  effort  to  aUend  member  events Inactive Member Does  not  acEvely  tend  plot  and  has/will  receive  a  noEce
  34. 34. How do we “design” an engaged member?
  35. 35. 1 Better Signage, Wayfinding promote ownership, pride and public awareness
  36. 36. show website, email etc anything we have Signage
  37. 37. Demarcation of Space
  38. 38. Demarcation of Space
  39. 39. Plot Owner Info
  40. 40. Map
  41. 41. 2 Better Communication polite, consistent, timely
  42. 42. Website IA
  43. 43. Website IA
  44. 44. Website IA
  45. 45. Website IA
  46. 46. 3 Education & Training if I know better, I will do better
  47. 47. Bulletin Board
  48. 48. Bulletin Board
  49. 49. Signage
  50. 50. Summary ✴ Foster  the  condiEons  for  community  to  happen,  engagement  to  emerge ✴ Start  with  the  user  and  the  “real  world” ✴ Small  things  can  make  a  big  difference ✴ Think  about  the  system:  online  and  offline ✴ Leave  things  beUer  than  you  found  them
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