Telephoning English


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How to be appropriate while speaking on phone, be it formal or informal contexts.

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Telephoning English

  1. 1. Telephoning English<br />By VanSight<br /><br />
  2. 2. COPYRIGHT 2009 VANSIGHT division of Synbiz Solutions Pvt Ltd<br />No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of Vansight Division of Synbiz Solutions Pvt Ltd. The information contained herein may be changed without prior notice.<br />Vansight is trademark of Synbiz Solutions Pvt Ltd. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. <br />Data contained in this document serves informational and educational purposes only. The information in this document is proprietary to Synbiz Solutions Pvt Ltd. <br />This product contains training material for English or Soft Skills or Personality Development. Synbiz assumes no responsibility for errors or omissions in this document. Synbiz does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.<br />
  3. 3. Telephoning English<br />Today we are talking about making calls to people.<br /><ul><li>The calls could be formal or informal calls.
  4. 4. Formal calls are to people like lawyers, doctors, other office employees, any service Industry etc.
  5. 5. Informal call is to people like friends, Parents etc…
  6. 6. For example : Jaya has to make few calls today
  7. 7. Lawyer’s office
  8. 8. Her accountant
  9. 9. Mother
  10. 10. Friend</li></ul>3<br />
  11. 11. Telephoning - Formal<br />Jaya dialed her lawyer&apos;s number <br />Receptionist: &apos;Good morning XYZ Solicitors. How may I help you?&apos; <br />Jaya: ‘ Good morning. I&apos;d like to speak to Mr. Sharma, please. It&apos;s Ms Jaya speaking.‘<br />Receptionist, &apos;I&apos;ll put you through; <br />However a few minutes later, <br />&apos;I&apos;m sorry, Mr. Sharma is not available just now. He&apos;s in a meeting. Can I take a message?&apos; <br />4<br />
  12. 12. Telephoning - Formal<br />Jaya: &apos;No, thank you. I need to speak to him personally. I&apos;ll call back,‘ &apos;When will he be free?&apos; <br />Receptionist: &apos;I really can&apos;t say, Ms Jaya, ‘&apos;I know that he has meetings with clients all morning.‘<br />Jaya :&apos;I&apos;ll ring back just after lunch and hope to be able to speak to him then,‘. <br />Receptionist: &apos;Very well, Ms Jaya,‘ &apos;Goodbye.&apos; <br />5<br />
  13. 13. Telephoning - Formal<br />Next, Jaya tried ringing her accountant.<br />Receptionist &apos;If you&apos;ll hold on, Ms. Jaya, I&apos;ll see if Ms Uma is free,’ After a short pause, she said, &apos;No, I&apos;m sorry, Ms Uma is away from her desk at the moment. Can I take a message or perhaps Ms Uma could call you back?‘<br />Jaya: &apos;Yes, please ask her to call me back as soon as possible,‘ &apos;I&apos;ll be in my office all afternoon. Thank you.&apos; <br />6<br />
  14. 14. Telephoning - informal<br />Jaya&apos;s next call was to a department store. <br />&apos;Hello,&apos; she said. &apos;Could I speak to someone in customer services, please?&apos; <br />Receiver: &apos;I&apos;m sorry, the line is engaged just now. I&apos;m afraid I&apos;ll have to put you on hold, ’After what seemed like a long time Jaya gave up and replaced the receiver. <br />7<br />
  15. 15. Telephoning - informal<br />Then Jaya called her mother. <br />“Hello” was the reply. <br />Jaya: &apos;Hello, Mom,‘ &apos;I&apos;m just ringing to say that I&apos;ll be home late tonight and so don&apos;t bother to cook dinner. I&apos;ll see you tonight.&apos; <br />8<br />
  16. 16. Telephoning - informal<br />Jaya&apos;s last call was to her friend Sai<br /><ul><li>However she got a message from her answering machine. 'This is Sai speaking I'm sorry I'm not available to take your call right now, but if you leave a message and your name and number after the tone I'll get back to you as soon as possible.'
  17. 17. Jaya said, 'Hi, Sai. It's Jaya here. I'm just ringing to confirm lunch on Tuesday. Look forward to seeing you.</li></ul>9<br />
  18. 18. Useful Expressions- call<br />You call (someone) back when you have been out or unavailable when they have called you and you are phoning them, perhaps to find out what they wanted:<br /><ul><li>Jaya is in a meeting just now. she says that she'll call you back this afternoon.
  19. 19. I'm in the middle of a meeting just now. I'll call you back as soon as I can.</li></ul>10<br />
  20. 20. Useful Expressions- Get back <br />Although it is slightly more informal:<br /><ul><li>Your husband's in a meeting just now. He'll get back to you as soon as it finishes.
  21. 21. I don't know if I'm free for lunch on Friday. I'll check my diary and get back to you right away.</li></ul>11<br />
  22. 22. 12<br />View full presentation at<br /><br />