50. Comprehensive: Customer Service ppt


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Customer Service: Customer Service power point

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50. Comprehensive: Customer Service ppt

  1. 1. The Basics of Call Center Customer Service By VanSight
  2. 2. COPYRIGHT 2009 VANSIGHT division of Synbiz Solutions Pvt Ltd• No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of VanSight Division of Synbiz Solutions Pvt Ltd. The information contained herein may be changed without prior notice.• VanSight is trademark of Synbiz Solutions Pvt Ltd. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies.• Data contained in this document serves informational and educational purposes only. The information in this document is proprietary to Synbiz Solutions Pvt Ltd.• This product contains training material for English or Soft Skills or Personality Development. Synbiz assumes no responsibility for errors or omissions in this document. Synbiz does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. 2
  3. 3. Don’t be distractedStop surfing or socializing and focus on your customer 3
  4. 4. Make a good First ImpressionBe everything you would expect and want to your customer as you would for yourself 4
  5. 5. Welcome them with your tone and greeting Let them hear your smile 5
  6. 6. Listen activelyUse acceptance responses so they know you are listening. Repeat all critical elements so they know you understand. 6
  7. 7. Paraphrase Paraphrase to confirm understanding .Ask clarifying questions when necessary. 7
  8. 8. Be promptAnswer the phone with the designated amount of rings 8
  9. 9. Time is valuableDon’t be slow, You’re not a tortoise! 9
  10. 10. Have a sense of URGENCY!Empathize with their problems, treat them as your own, and they are important! 10
  11. 11. If you don’t knowIt is okay, it’s not the end of the world. No one knows everything… 11
  12. 12. NEVER, EVER say that you…It’s our responsibility to get the answers they need. 12
  13. 13. Purchase and instantlydownload this Presentation fromhttp://vansight.net/downloads/customer-service- presentations.html 13