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Customers

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This presentation shows the importance of Customers.

This presentation shows the importance of Customers.

Published in: Business, Education

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  • 1. Customersby S.Vanitha
  • 2. A customer is anyone who receives aproduct – either a good or a service –from an organizationIn mostsituations thecustomer willhave to pay toobtain theproduct,
  • 3. Students are increasingly referred to as the ‘customers’ ofthe schools and colleges that they attend, but the majority ofstudents do not pay directly for the educational service theyreceive.FOREXAMPLE
  • 4. Internal customers aremembers of staff oroutside suppliers whocontribute towards theservice provided toexternal customers. External customers, arethe people who actually buyor use an organization’sproducts and services.
  • 5. Employee PyramidCustomer Pyramid
  • 6. A end-users will describe their needs to a developer and will veryoften end up with an end result far different than what was neededFOREXAMPLE
  • 7. Gandhiji’s Quote on Customers
  • 8. CustomerCare &RetentionOne of the mostimportant customerservice skills is theability to understandand effectivelyrespond to thecustomer’s needs andconcerns
  • 9. Key aspects of quality for the customer include:Good design – looks and style.Good functionality – it does the job well.Reliable – acceptable level of breakdowns or failure.Consistency.Durable – lasts as long as it shouldGood after sales service.Value for money.
  • 10. Promise or agreement to do something in the future,especially:Act of assuming a obligation at a future date.Being bound emotionally/intellectually to a course ofaction or to another person/other persons.The trait of sincerity and focused purpose.Commitment