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 e-Customer Service - Marketing & Servicing your Education & Training Customers Online
 

e-Customer Service - Marketing & Servicing your Education & Training Customers Online

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In this presentation Allison provides direction and suggestions about Marketing & Servicing your Education & Training Customers Online, whether your customers are external clients, internal ...

In this presentation Allison provides direction and suggestions about Marketing & Servicing your Education & Training Customers Online, whether your customers are external clients, internal ‘customers’ or learners who are clients of your training organisation. She will cover having a web presence, understanding the ‘give and get’ of the internet, listening to and communicating with your customers online as well as other key considerations for implementing eCustomer service

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  • Introduce yourselfWarn about ‘dropping out’
  • This is what will be covered in this webinar
  • Ask people to use the text chat to answer why good customer service is important.
  • Make sure customers can easily find information on your websiteCalls to action
  • Ensure the information you have on your website is readable on smartphones and tablets
  • Ask people to write in the text chatIf they’ve seen or thought of an app for their organisation?
  • People can use social media to say good & bad things about your business
  • Ask participants to share what eCustomer Service strategy they will be further investigating and why in the text chat?

 e-Customer Service - Marketing & Servicing your Education & Training Customers Online e-Customer Service - Marketing & Servicing your Education & Training Customers Online Presentation Transcript