Enterprise Social Search

Enterprise Social SearchThomas Vander Wal - InfoCloud Solutions, Inc. 11 May 2011 Enterprise Search Summit :: New York, NY

What is Social Search?Workshop Orientation

Search as if yourcolleagues were there to answer and point to resources

Social Progressions• Sparks: Ideas shared• Campﬁre: Gathering of others with interests• Bonﬁre: Broader interest gathering• Torch: Honing for broad use and replication

Social captures all theinformation on the way to the end result

This can be order ofmagnitudes more “stuff”

Today’s quick response istomorrow’s golden nugget

InfoClouds

InfoClouds Global InfoCloud PersonalInfoCloud Local InfoCloud External InfoCloud InfoCloud Solutions, Inc. - 2011

Local InfoCloud Portals Location Social Software Local InfoCloud Friends AfﬁliationsWork Near in Organizations Thought InfoCloud Solutions, Inc. - 2011

Personal Info Cycle Seeking Local InfoCloud Global RecognizingInfoCloud Personal Retaining/Storing InfoCloud Using/Creating Following InfoCloud Solutions, Inc. - 2011

Essential Social Elements

People

Objects

Conversations / Comments

MetadataTimestamp Location Tags Service UsedCo-occurrence Object Type

GranularSocial Network

PatAgile Scheduling P&L Food Beneﬁts Connections

Where Is Social?

Social Communities WikisComments Tagging Likes Microblogging Blogs

Types of Social Search

Colleague / Collective

Social Ranking

Keep the followingcomponents in mind...

Multiple Personae

Shadow Effect

Rough Reputation Systems

Improving Reputation Systems

Where Social Search Sits

Social search integrated in the work interface

Socialcast• Activity stream• Reach• Save conversations / responses• Communication platform

Social searchas you work

SystemOne• Search as you work• Search existing content as you write• Find relevant people based on content and context

Social search built into traditional search

Vivisimo• Search with social built-in• See social annotations and activity in search results• Connects with enterprise identity systems

Add Q&A to Search Interface

Search with Q&A• Add any microcontent/activity stream social tool element to search interface• If traditional search does not bring back what is needed ask the organization live in real time• Ensure results, particularly correct answers are included for next search query

Plan for tomorrow’s gold nuggets today

Thank you!

URL: http://infocloudsolutions.comE-mail: thomas@infocloudsolutions.comAIM: vanderwalSkype: tjvanderwalTwitter: @vanderwal or @infocloud InfoCloud Solutions, Inc. - 2011

Enterprise Social Search

by Thomas Vander Wal

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