Enterprise Social Search

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This presentation was delivered the 2nd Day's opening keynote of the Enterprise Search Summit in New York City May 2011.

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Enterprise Social Search

  1. 1. Enterprise Social SearchThomas Vander Wal - InfoCloud Solutions, Inc. 11 May 2011 Enterprise Search Summit :: New York, NY
  2. 2. What is Social Search?Workshop Orientation
  3. 3. Search as if yourcolleagues were there to answer and point to resources
  4. 4. Social Progressions• Sparks: Ideas shared• Campfire: Gathering of others with interests• Bonfire: Broader interest gathering• Torch: Honing for broad use and replication
  5. 5. Social captures all theinformation on the way to the end result
  6. 6. This can be order ofmagnitudes more “stuff”
  7. 7. Today’s quick response istomorrow’s golden nugget
  8. 8. InfoClouds
  9. 9. InfoClouds Global InfoCloud PersonalInfoCloud Local InfoCloud External InfoCloud InfoCloud Solutions, Inc. - 2011
  10. 10. Local InfoCloud Portals Location Social Software Local InfoCloud Friends AffiliationsWork Near in Organizations Thought InfoCloud Solutions, Inc. - 2011
  11. 11. Personal Info Cycle Seeking Local InfoCloud Global RecognizingInfoCloud Personal Retaining/Storing InfoCloud Using/Creating Following InfoCloud Solutions, Inc. - 2011
  12. 12. Essential Social Elements
  13. 13. People
  14. 14. Objects
  15. 15. Conversations / Comments
  16. 16. MetadataTimestamp Location Tags Service UsedCo-occurrence Object Type
  17. 17. GranularSocial Network
  18. 18. PatAgile Scheduling P&L Food Benefits Connections
  19. 19. Where Is Social?
  20. 20. Social Communities WikisComments Tagging Likes Microblogging Blogs
  21. 21. Types of Social Search
  22. 22. Colleague / Collective
  23. 23. Social Ranking
  24. 24. Q &A?
  25. 25. Keep the followingcomponents in mind...
  26. 26. Multiple Personae
  27. 27. Shadow Effect
  28. 28. Rough Reputation Systems
  29. 29. Improving Reputation Systems
  30. 30. Where Social Search Sits
  31. 31. Social search integrated in the work interface
  32. 32. Socialcast• Activity stream• Reach• Save conversations / responses• Communication platform
  33. 33. Social searchas you work
  34. 34. SystemOne• Search as you work• Search existing content as you write• Find relevant people based on content and context
  35. 35. Social search built into traditional search
  36. 36. Vivisimo• Search with social built-in• See social annotations and activity in search results• Connects with enterprise identity systems
  37. 37. Add Q&A to Search Interface
  38. 38. Search with Q&A• Add any microcontent/activity stream social tool element to search interface• If traditional search does not bring back what is needed ask the organization live in real time• Ensure results, particularly correct answers are included for next search query
  39. 39. Plan for tomorrow’s gold nuggets today
  40. 40. Thank you!
  41. 41. URL: http://infocloudsolutions.comE-mail: thomas@infocloudsolutions.comAIM: vanderwalSkype: tjvanderwalTwitter: @vanderwal or @infocloud InfoCloud Solutions, Inc. - 2011

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