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Enterprise Social Search

Enterprise Social Search



This presentation was delivered the 2nd Day's opening keynote of the Enterprise Search Summit in New York City May 2011.

This presentation was delivered the 2nd Day's opening keynote of the Enterprise Search Summit in New York City May 2011.



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    Enterprise Social Search Enterprise Social Search Presentation Transcript

    • Enterprise Social SearchThomas Vander Wal - InfoCloud Solutions, Inc. 11 May 2011 Enterprise Search Summit :: New York, NY
    • What is Social Search?Workshop Orientation
    • Search as if yourcolleagues were there to answer and point to resources
    • Social Progressions• Sparks: Ideas shared• Campfire: Gathering of others with interests• Bonfire: Broader interest gathering• Torch: Honing for broad use and replication
    • Social captures all theinformation on the way to the end result
    • This can be order ofmagnitudes more “stuff”
    • Today’s quick response istomorrow’s golden nugget
    • InfoClouds
    • InfoClouds Global InfoCloud PersonalInfoCloud Local InfoCloud External InfoCloud InfoCloud Solutions, Inc. - 2011
    • Local InfoCloud Portals Location Social Software Local InfoCloud Friends AffiliationsWork Near in Organizations Thought InfoCloud Solutions, Inc. - 2011
    • Personal Info Cycle Seeking Local InfoCloud Global RecognizingInfoCloud Personal Retaining/Storing InfoCloud Using/Creating Following InfoCloud Solutions, Inc. - 2011
    • Essential Social Elements
    • People
    • Objects
    • Conversations / Comments
    • MetadataTimestamp Location Tags Service UsedCo-occurrence Object Type
    • GranularSocial Network
    • PatAgile Scheduling P&L Food Benefits Connections
    • Where Is Social?
    • Social Communities WikisComments Tagging Likes Microblogging Blogs
    • Types of Social Search
    • Colleague / Collective
    • Social Ranking
    • Q &A?
    • Keep the followingcomponents in mind...
    • Multiple Personae
    • Shadow Effect
    • Rough Reputation Systems
    • Improving Reputation Systems
    • Where Social Search Sits
    • Social search integrated in the work interface
    • Socialcast• Activity stream• Reach• Save conversations / responses• Communication platform
    • Social searchas you work
    • SystemOne• Search as you work• Search existing content as you write• Find relevant people based on content and context
    • Social search built into traditional search
    • Vivisimo• Search with social built-in• See social annotations and activity in search results• Connects with enterprise identity systems
    • Add Q&A to Search Interface
    • Search with Q&A• Add any microcontent/activity stream social tool element to search interface• If traditional search does not bring back what is needed ask the organization live in real time• Ensure results, particularly correct answers are included for next search query
    • Plan for tomorrow’s gold nuggets today
    • Thank you!
    • URL: http://infocloudsolutions.comE-mail: thomas@infocloudsolutions.comAIM: vanderwalSkype: tjvanderwalTwitter: @vanderwal or @infocloud InfoCloud Solutions, Inc. - 2011