Elements of Social Software and Social Search

Elements of Social Software and Social SearchThomas Vander Wal - InfoCloud Solutions, Inc. 3 March 2011 Intrateam :: Copenhagen

Framing social elements for social intranets

Elements ofSocial Software

Collaboration Groups Conversation Relationship Reputation Build Order Sharing Actions PresenceIdentity Object

Collaboration GroupsTraditionalGroupware Conversation Relationship Reputation Build Order Sharing Actions Presence Identity Object

Local InfoCloud InfoCloud Solutions, Inc. - 2011

InfoClouds Global InfoCloud PersonalInfoCloud Local InfoCloud External InfoCloud InfoCloud Solutions, Inc. - 2011

Local InfoCloud Portals Location Social Software Local InfoCloud Friends AfﬁliationsWork Near in Organizations Thought InfoCloud Solutions, Inc. - 2011

Personal Info Cycle Seeking Local InfoCloud Global RecognizingInfoCloud Personal Retaining/Storing InfoCloud Using/Creating Following InfoCloud Solutions, Inc. - 2011

Social is deeplydependent on “who”

Keep the followingcomponents in mind...

Multiple Personae

Shadow Effect

Rough Reputation Systems

Improving Reputation Systems

Groups

Formal Groups

Informal Groups

Prescribed Groups

Emergent Groups

What can hold people back from using social tools?

Social Comfort

• Social Comfort with others• Social Comfort with tools• Social Comfort with subject matter

Social Reticence of a Click

What do the featuresand functions of the tools/service do?

“How broadly are my activities shared”

“What do others think ‘this’ means”

Types of social interactions and needs they address

Personal

Collective

Community

Collaborative

Newbie

Social Search

Social search integrated in the work interface

Socialcast• Activity stream• Reach• Save conversations / responses

Social searchas you work

SystemOne• Search as you work• Search existing content as you write• Find relevant people based on content and context

Social search built into traditional search

Vivisimo• Search with social built-in• See social annotations and activity in search results• Connects with enterprise identity systems

Add Q&A to Search Interface

Search with Q&A• Add any microcontent/activity stream social tool element to search interface• If traditional search does not bring back what is needed ask the organization live in real time• Ensure results, particularly correct answers are included for next search query

Mange Tak!

URL: http://infocloudsolutions.comE-mail: thomas@infocloudsolutions.comAIM: vanderwalSkype: tjvanderwalTwitter: @vanderwal or @infocloud InfoCloud Solutions, Inc. - 2011

Elements of Social Software and Social Search

by Thomas Vander Wal on Mar 03, 2011

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