Capture Trends 2009-2010 - AIIM researchconducted during November 2009
aiim.org Page 2
aiim.org/research Page 3 Full report available for free from aiim.org/research The survey was taken by 882 individual members of the AIIM community.
Great Moments in Statistics Reasoning! The Japanese eat very little fat and suffer fewer heart attacks than the British or the Americans. On the other hand, the French eat a lot of fat and also suffer fewer heart attacks than the British or the Americans. The Japanese drink very little red wine and suffer fewer heart attacks than the British or the Americans. The Italians drink excessive amounts of red wine and also suffer fewer heart attacks than the British or the Americans. Conclusion: Eat and drink whatever you like. It's speaking English that kills you.
#1 Reduce Costs 62% have seen revenue declines 41% report that the acceptable length of time to implement a project has been significantly cut 69% state that only those projects that can demonstrate positive hard dollar returns THIS YEAR are being approved
Reduce Costs By 2011, the digital universe will be 10X as big as it was in 2006 Source: IDC
#2 Improve Collaboration
Improve Collaboration “It is easier to locate “knowledge” on the Web than it is to find it on our internal systems” 80% 18-30 73% 31-45 64% >45
Which THREE of the following benefits would most likely justify a spend on collaboration tools within your organization? 10+ employees (656) Improve Collaboration
For each type of content, evaluate the degree of control that exists in your organization in managing it? #3 Improve Governance
Improve Governance For each type of content, evaluate the degree of control that exists in your organization in managing it. All respondents (462)
Tools and Instruments Using the right tools is vital to the design’s construction. Futures The best designs for an ECM environment includes a continuous improvement program with a vision of the future. Foundation Building a sustainable ECM environment requires strong foundation with a good understanding of the technologies and architectural design. Conclusion: ECM is the foundation for business
Key Benefits of Imaging Source: “The ROI Of Imaging” report, Forrester, September 29, 2009
What are the strongest drivers for scanning and capture in your organization? Max. THREE. Business Drivers 10+ employees ,Non-trade(742)
What would you say are the biggest barriers to greater strategic adoption of scanning and capture in your organization? Max. THREE.. Barriers 10+ employees ,Non-trade(742)
How would you rate the success (ROI, service improvement, etc) of the following processes/document types? Business Processes 10+ employees,World (702) Line length indicates “We don’t do this”
What payback period would you say you have achieved, or are on track to achieve, from your scanning and capture investments? ROI 10+ employees ,Non-trade(618)
ROI On average, more than 15% of floor space in offices is taken up by filing cabinets: the research shows that the introduction of a DM system is likely to reduce this by 35%. The average time per day spent looking for paper documents, document files, emails, intranet, and web pages is 51 minutes. How much do we save by reducing this by 25% or 50%? A DM system can reduce routine copying and filing activities in an HR department by 25% Invoice Automation can halve the time taken to approve and process payments and reduce the number of lost invoices by 66% Introducing a formal workflow system in accounts receivable can cut late payments by 50% Electronic processing of delivery documentation can reduce the time taken chasing and sorting documents by 46%, and halve the number of lost documents.
What should you capture? Documents that users: Access often Access simultaneously Require quick access to Just documents, or: Documents with metadata All metadata? Handwritten, printed text, forms, barcodes and/or tick boxes? Complete backfile or just partial backfile conversion? Day-forward or day-forward with on-demand conversion?
Do you use outsourced, centralized and/or distributed scanning (distributed is eg. MFPs, desk-top scanners, branch office scanning, field scanning)? Outsourced/Central/Distributed 10+ employees ,Non-trade, non bureau(746)
Outsourced/Central/Distributed 10+ employees , Non-trade, non bureau (225-528)
How would you characterize your Scanning strategy? Capture Strategy 10+ employees ,(790) “We don’t do this” shortens the line
Capture Strategy How would you characterize your Capture/Data-Indexing strategy? 10+ employees ,(790) “We don’t do this” shortens the line
How will your spending on the following Capture components in the next 12 months compare with the last 12 months? Spend 10+ employees ,Non-trade(570) Line length indicates those who spend in this category, not the amount they spend
7% In general, what proportion of your scanned documents are rejected at QA or require intervention? If you use automatic classification for archive, what proportion of your documents require intervention? What proportion of the documents that you scan would you say are destroyed after scanning? 13% 31%
Capture is becoming part of the IT Infrastructure Who is the decision maker for your scanning strategy? 10+ employees ,Non-trade(728)
Information Architecture Portal/Web Search Visualization BPM/ Workflow Taxonomy/Facets Collaboration Enterprise Digital Rights Mgmt Authentication ID Extraction ContextualFiltering Content Analytics Social Network Analysis Records Management Digital Asset Management Document Management Capture/ Imaging Meta Data Management Web Data Shared Drives E-mail IM Multimedia Capture is an important component of ECM
SharePoint Only 15% of organizations index and store a significant number of scanned images in SharePoint, but this is expected to double 10+ employees ,World (665)
What are the most important criteria's for choosing a new product?
58% Ease of use Ease of integration with other enterprise systems 46% Ease of implementation 42%