What is Engagement? There is no one definitive definition of what engagement is. Engagement in its broadest definition is about when members of the public, either as individuals or as a ‘geographical community’ or as ‘communities of interest‘ are involved in decisions about service design and service development, commissioning and service delivery. For the purpose of Personalisation at Leics county council, engagement is about the active involvement and working with service providers (includes voluntary and commercial), individuals and other statutory partners to design and develop future social care provision within Leicestershire. One off Ongoing Various ways Meetings Briefings Newsletters email
Why is it important? KEY DRIVERS: The Concordat ‘Putting People First: A shared vision and commitment to the transformation of Adult Social Care White Papers ‘Our Health, Our Care, Our Say’, and ‘Strong and Prosperous Communities’, engagement is a strong theme, with a particular focus on outcomes. National policies: statutory duties to including the Duty to Inform, Consult and Involve, the Duty to Co-operate and the Sustainable Communities Act 2007, Equality Bill and the Disability Discrimination Act 2005 . BUT IT IS MORE THAN BECAUSE GOVERNMENT TELLS US TO DO IT THROUGH LEGISLATION Explain the above points: better for the provider - makes business sense especially in the current economic climate, regardless of whether you are a commercial provider or a voluntary sector provider.
WHAT IS THE LEICS CC PROVIDER FORUM? Membership of you whether you are private sector provides/voluntary sector
LEICS CC thinking: To work with Chhaya – engagement officer, who will provide support and guidance and link into the projects and the Programme board A couple of points as to what we expect from the forum - rough guide. Forum to meet for the first meeting by end of March 2010. To meet quarterly but be involved with projects as required Forum members to elect 2 representatives to advise the programme board
Workstream in place looking at this across the whole authority and Health Well being clinics etc Problems being identified by the individual and using the information we provide Information in Libraries etc Workstream in place looking at this across the whole authority and Health Well being clinics etc Problems being identified by the individual and using the information we provide Information in Libraries etc
All people involved in PPF have to make information available in appropriate language and formats. Applies to Police, Health, Local Authorities
This is not just Hart we want to develop other providers to provide this service also
Advocacy is being expanded so that we have more providers than just age concern
Engagement with Providers Chhaya McDonald Engagement Officer, Personalisation Leicestershire County Council Adult Social Care Service
The move towards Personalisation of services and Self-Directed Support, although a positive step in improving choice and control for service users, does not replace, or reduce the local authority’s duty of care towards the people it serves.
Currently, there is no evidence that the increasing number of service users choosing to have the support they need provided through SDS has led to a disproportionate increase in safeguarding referrals.
What it can mean, particularly for people choosing to receive Direct Payments, is that there may not be the same safeguards in place of checking and monitoring mechanisms such as those in current contracting arrangements within local authorities. Therefore robust risk assessments need to be undertaken by assessing workers.
Wherever possible service users and their carers, where appropriate, should be involved in identifying risks to themselves, and potential risk management strategies (see Independence, Choice and Risk: A guide to best practice in supported decision making ,DoH 2007).
Workers should ensure that the service user is aware of 3rd party support available for Direct Payments, which can be an additional monitoring mechanism in identifying any risks.
Service users should also be aware that often the Local Authority with pay for CRB checks on prospective employee where a service user wishes to use a PA.