www.passportindia.gov.inByValliappan PMBA – NIT Warangalvalliappan3@outlook.com20/06/2013Latest guidelines for students applying new passport
3Visit the PSK (Passport Seva Kendra)at the given time2Make an online payment and schedule appointment1Gather all the required documents (originals must)5Again visit the PSK (Passport Service Kendra)4If any problem / documents incorrect, reschedule theappointment (2 times pemitted within a year)
Documents Reuired:Overview:Required DocumentsDocument Code Document(s)Mandatory(M) /Optional(O) /Conditional(C)7001 Proof Of Present AddressList of Acceptable DocumentsM7002 Proof Of Date Of BirthList of Acceptable DocumentsM8015Documentary proof for any one of the Non-ECR(previously ECNR) categories.Documents Required forNon-ECRM8028Student Identity Card issued by GovernmentRecognized Educational Institutions, in respect offull time coursesM8029Bonafide Letter from authorized signatory ofcollege (On official letter head of UGC recognizedCollege)MA) Proof of AddressProof of AddressYou are required to submit the following document1 Water Bill2 Telephone (landline or post paid mobile bill)3 Electricity bill4One year statement (with transactions)/ Passbook of runningbank account (Scheduled Commercial bank excluding RegionalRural banks and local area banks)5 Income Tax Assessment Order6 Election Commission Photo ID card7 Proof of Gas Connection8 Certificate from Employer of reputed companies on letter head9Spouses passport copy (First and last page including familydetails), (provided the applicants present address matches theaddress mentioned in the spouses passport)
10 Applicants current and valid ration card11 Parents passport copy, in case of minors(First and last page)12 Aadhaar CardNote (For Document No. 1, 2, and 3) : Atleast 2 bills are required - One bill should of be of last year and theother bill of current year.Note (For Document No. 8) : Only public limited companies can give address proof on company letter headalong with seal. Computerised print-outs shall not be entertained.Note (For Document No. 10) : If any applicant submits only ration card as proof of address, it should beaccompanied by one more proof of address out of the given categories.B)Proof of Date of Birth (For those who are born after 26/01/1989)Proof of Date of Birth (DOB)You are required to submit the following document1Birth certificate issued by a Municipal Authority or any officeauthorized to issue Birth and Death Certificate by the Registrar ofBirths & DeathsC) Non – ECRSSLC (10thCertificate) / Professional Degree CertificateD) Student ID cardE) Bonafide Certficate from the CollegeF) Letter from the Hostel Warden stating your room no. (for students stayingin hostel)Note:1) All original documents must be shown for verification.2) To get appointment for PSK (passport Seva Kendras), online payment ofpassport fees must be done.3) Two sets of self-attested Xerox copies must be given.4) Passport fees once paid is non – refundable.5) Walk-in with ARN is available for special cases like senior citizens, medicalemergencies, children below 5 years, etc.
6) Appointment can be re-scheduled twice a year (free of cost. (i.e.) for thefees initially paid).Beyond that, it cannot be re-scheduled. Once again thepassport fees has to be paid.7) www.passportindia.gov.in8) For Govt / PSU employees: Address Proof, Birth Certificate( Born after1989) or Affidavit (Born before 1989), NOC / letter from employer is enough(only 3 documents are required)[P.T.O]Online Appointment Booking Process:
1 of 9New Process for Online Appointment Booking1. IntroductionThe process for booking PSK appointments through Passport Seva Online Portal has undergone a few changes. As perthe new process, appointment date/time will be automatically allotted by the system as per the availability of appointmentslots at the desired PSK.Prior payment of passport service fee will be mandatory for booking appointments at PSKs. For this purpose, the OnlinePayment feature has been introduced through the Passport Seva Online Portal www.passportindia.gov.in. The OnlinePayment functionality will be deployed in phased manner starting with the Dehradun Passport Office.An applicant will be able to cancel/reschedule the appointment only twice within one year of first appointment date.System will not allow booking of online appointment for that ARN once two reschedule options are exercised or firstappointment was scheduled more than one year ago.These changes will be effective from 01-Jun-2013.2. Appointment Booking Process for PSKs where Online Payment is NOT Mandatoryfor Appointments1. Generate an ARN online for the desired passport service.2. Select the ARN and click the Schedule Appointment link.Figure 13. Select the Appointment Quota (required only in case of Tatkaal ARNs), and click the Next button.4. Select PSK location whose appointment is sought, enter Captcha characters displayed, and click the Nextbutton.
2 of 95. System will display the next available appointment date for the selected PSK. Click the Book Appointmentbutton to book an appointment.Figure 2Note: In case appointments are not currently available for the desired PSK/Appointment Quota, system willdisplay the message ‘Currently no appointment is available for the selected Passport Seva Kendra (PSK).Please try scheduling an appointment from <next availability date/time> onwards. ‘.6. An appointment slot will be automatically booked by the system for the ARN, and the same will be displayedon screen.Figure 37. Click Print Application Receipt to take a printout of Appointment Receipt and carry it along with the requireddocuments while visiting the PSK on the appointed date and time.
3 of 93. Process for PSKs where Online Payment is Mandatory for Appointment BookingPrior payment of applicable passport service fee has been made mandatory for booking appointments in Passport SevaKendras of a few Passport Offices. For this purpose, the Online Payment feature has been introduced. The OnlinePayment functionality will be deployed in an RPO-wise phased manner.Online payment for Passport or related service fee can be done using one of the following payment modes: e-Payment Modes:o Internet Banking (through SBI and associate bank accounts only)o Debit Card (Visa and MasterCard only)o Credit Card (Visa and MasterCard only) Challan Payment Mode: Bank Challan (payable at SBI branches in India only)3.1. Internet BankingApplicant needs to perform the following steps for payment through the Internet Banking payment mode:1. Register through the Passport Seva Online Portal and create the User Id.2. Login with the registered User Id.3. Click the Apply for Fresh Passport/Reissue of Passport link under the Services section.4. Generate an ARN under the Normal or Tatkaal scheme either by filling the form Online or by uploading an e-Form.5. Attempt to schedule an appointment by clicking the Schedule Appointment link on the View Saved/SubmittedApplications screen.6. Select the ‘Appointment Quota’ (Normal/Tatkaal). This option is available only to the applicants with Tatkaal ARNs.7. Select the preferred PSK for appointment booking.8. System will display the next available appointment date for the selected PSK. After verifying the details, click thePay and Book Appointment button to redirect to the SBI’s Multi Option Payment System (MOPS) website. TheMOPS screen will be displayed only when appointment is released for the selected PSK under the desiredappointment quota.Figure 4
4 of 99. Select NET BANKING as the preferred mode of payment by selecting SBI or any other SBI associate bank listedin the menu. Login using the Internet Banking User Id and password to make Online Payment of indicatedpassport service fee.Figure 510. Login through the Internet Banking screen to make Online Payment of indicated passport service fee.11. After successful payment, applicant is redirected to the Passport Seva Online Portal.12. The Appointment Confirmation screen is displayed along with appointment details.13. Click the Print Application Receipt button to print the Appointment Receipt, which contains details of thepayment made along with the Payment Reference Number as proof of payment.3.2. Credit/Debit CardApplicant needs to perform the following steps for payment through the Credit/Debit Card payment mode:1. Follow Steps 1-8 of Section 3.1 Internet Banking to redirect to the SBI’s MOPS website. The MOPS screen will bedisplayed only when appointment is released for the selected PSK under the desired appointment quota.2. Select CARD PAYMENTS as the preferred mode of payment by selecting the desired Debit or Credit Cardpayment option listed in the menu. Login using the Internet Banking User Id and password to make OnlinePayment of indicated passport service fee.
5 of 9Figure 63. Applicant will need to provide necessary card details as per the following self-explanatory screens.4. After successful payment, applicant is redirected to the Passport Seva Online Portal.5. Appointment Confirmation screen is displayed along with appointment details.3.3. Challan PaymentCitizens applying for various passport services (Fresh Issuance/Reissue of Passports/IC/PCC) Online through thePassport Seva Online Portal have an option of making respective application fee payments at SBI branches through asystem generated Challan. Applicants need to take a printout of the system generated Challan and submit it at a nearbySBI branch along with the indicated application fee in cash. Payment will be reflected after at least two working days ofdepositing the fee in the SBI branch. Applicants can try booking PSK appointments once the Payment Status is displayedas ‘Success’ in the system.Applicant needs to perform the following steps for payment through the Challan payment mode:1. Follow Steps 1-4 of Section 3.1 Internet Banking to redirect to navigate to the View Saved/Submitted Applicationsscreen.
6 of 9Figure 72. Click the Pay using Challan link to navigate display the Make Payment screen.Figure 83. Click the Generate Challan button to generate an SBI Bank Challan.
7 of 9Figure 94. Take a printout of this Challan and deposit the same along with the indicated amount (in cash) at any of the SBIbranch during banking hours. On deposition, SBI official will enter the fee payment details in the system. TheTransaction ID (Bank Journal Number) will be generated and noted in both copies of the Challan. One copy willbe kept by the bank and the other copy, duly stamped and signed by bank official, will be returned to theapplicant. The ARN details printed on the Challan will be validated by SBI and Payment Status will accordingly beupdated in the Passport Seva system after at least two working days.5. The reconciliation process updates Passport Seva Online Portal regarding Payment Status of the Challan.Applicant will be notified by an e-mail regarding the actualisation of the Challan.6. Applicant can also track the status of the Challan using the Track Payment Status screen.
8 of 9Figure 107. Once the Payment Status is confirmed as ‘Success’, an e-mail will be sent to the applicant (if e-mail ID has beenprovided while filling application form) to book a PSK appointment. Applicant needs to navigate to the ViewSaved/Submitted Applications screen and click the Schedule Appointment link to schedule an appointment.8. Select the ‘Appointment Quota’ (Normal/Tatkaal). This option is available only to the applicants with TatkaalARNs.9. Select the preferred PSK for appointment booking.10. Click the Book Appointment button. An Appointment Slot (if available) is booked automatically for the selectedPSK. Appointment confirmation screen with appointment details is displayed.4. Cancel/Reschedule AppointmentApplicant needs to perform the following steps for cancelling or rescheduling a booked appointment:1. Click the Schedule Appointment link on the View Saved/Submitted Applications screen.2. Click the Reschedule Appointment/Cancel Appointment button. A confirmation message displaying the countof reschedule/cancel attempts left is shown.
9 of 9Figure 113. In case of rescheduling the appointment, select the preferred PSK and click the Next button.4. After checking the available appointment date displayed for the PSK, click the Book Appointment button. Anappointment (if available) is booked automatically for the selected PSK and previously booked appointment forthe ARN is automatically cancelled.5. The Appointment Confirmation screen is displayed with the Print Application Receipt button to print theapplication receipt.