Improving the Quality of Workplace
Writing Through Process Writing
Techniques
Michelle Stabler-Havener
Senior English Lang...
Learning Outcomes
Participants will be able to
• Format and write a
business letter
• Identify the parts of the
writing pr...
My Husband, James, and Me
• I’m from York, Pennsylvania.
TPS
A Communicative Language Teaching (CLT) Method
•

THINK. Individual reflection. Write a few
notes on a piece of paper....
1 Thumb + 2 Fingers Up = Silence
Warm-Up: tPS
• What are the parts of
a business letter and
how do you format
them?
• What are the parts of
the writing pro...
Business Letter Format
• Sender’s Address (if not using letterhead, 2 inches from
top)
• Date
• Inside Address
• Salutatio...
Pre-Writing:
1. Identify the
audience
2. Brainstorm
3. Narrow the topic
4. Organize the
information

http://www.dstaylor.m...
http://audiences.northings.com/audience-development/

AUDIENCE
Group Discussion (PS)
The Audience
• Who reads your writing?
• Who reads your students’ writing?
• Why is it important to ...
Group Discussion (PS)
The Audience: Expectations

Photo:
http://www.askmen.com/fine_living/keywords/vacation.html

• What ...
The Audience: Expectations
• Would you be surprised if…
• First Love was a Kung Fu movie with lots of
action but no romanc...
The Audience
In order to communicate successfully, one needs to
decide:
• Who you are: a
student? a daughter or
son? an em...
The Audience
• Decisions about who you are and who the audience
is will determine what you write.
• What does your audienc...
The Audience
• Who you are and who the audience is will
determine how you write (continued).
• Will short sentences and si...
http://spicyipindia.blogspot.in/

BRAINSTORMING:
MORE THAN JUST THINKING ABOUT THE TOPIC
Discussion: PS
• What is brainstorming?
• Why is brainstorming important?
• What are different brainstorming techniques an...
Why is it important to take
time to brainstorm?
It helps the writer:
• Focus intellectually
• Clears distractions
• Opens ...
Group Brainstorming Task
You work at Lee Capstone. They need an Office Manager.
• Write a letter to your boss, recommendin...
Brainstorming Activities
• Whole group brainstorm
activity
• Cluster
Cluster
Diagram
• List
• Check out
www.eslflow.com/br...
Letter Writing Task
You work at PILOT MACHINERY CORPORATION
• They need a Computer Operator cum Office
Assistant
• Write a...
Brainstorming: T
• Choose a brainstorming technique.
• Cluster or List

• Brainstorm for 3 minutes.
• Write ANYTHING and E...
Narrow the Topic (T)
It is important to be concise when writing a
business letter.
• Look at your brainstorming notes.
• W...
Organize the Information (T)
1. What order will you write your information? Number it.
2. Look at the letter writing sampl...
Task: Write Your Letter (t-pS)
• You work at PILOT MACHINERY CORPORATION
• They need a Computer Operator cum Office
Assist...
Reflection (PS)
• Share with your partner or small group at least
one thing you learned or will think more about
after aft...
http://www.theolivetreecommunitycentre.co.uk

COMMENTS? QUESTIONS?
1.	Michelle Stabler-Havener (Improving the Quality of Workplace Writing through Process Writing Techniques)
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1. Michelle Stabler-Havener (Improving the Quality of Workplace Writing through Process Writing Techniques)

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No notes for slide
  • ----- Meeting Notes (19/5/12 15:35) -----Husband James at RIE in Chandigarh
  • When I put up my hand, please put yours up as well and close your mouth.
  • Draw attn to the picture. Are these business letters? Why or why not?
  • Have them mark the different parts on their sample letter----- Meeting Notes (11/20/13 13:51) -----Have different participants read the parts of the letter aloud, especially the 3 paragraphs that describes what should go in them. Maybe do that at the end of the slide with the sample.
  • Like the woman in this picture, you are writing quickly, writing anything and everything down when brainstorming
  • What does TPS stand for?
  • Keira is a woman’s name
  • Group brainstorming. Use slide info on what does the audience want/need to know. Use this information to demonstrate cluster diagrams and listing.
  • Cluster with Group on topic. Have participant come up and make a list from the information.
  • 1-2 min
  • Needs to know can fulfill job requirements. Want boss to know that friend is responsible, trustworthy, gets along well with others, willing to work long hours, etc. ALSO refer them back to slide about expectations.
  • What does concise mean? Also refer them back to slide about audience expectations
  • 1. Michelle Stabler-Havener (Improving the Quality of Workplace Writing through Process Writing Techniques)

    1. 1. Improving the Quality of Workplace Writing Through Process Writing Techniques Michelle Stabler-Havener Senior English Language Fellow Regional Institute of English, South India, Bangalore
    2. 2. Learning Outcomes Participants will be able to • Format and write a business letter • Identify the parts of the writing process • Say why identifying one’s audience when writing is important • Brainstorm using clustering or listing • Organize information after brainstorming http://writerswritedaily.wordpress.com/creative-writing-classes/
    3. 3. My Husband, James, and Me
    4. 4. • I’m from York, Pennsylvania.
    5. 5. TPS A Communicative Language Teaching (CLT) Method • THINK. Individual reflection. Write a few notes on a piece of paper. • PAIR. Pair/small group discussion (2-4 people). Just 1 person writes. • SHARE. Whole group reflection. Please ALWAYS be prepared to share with the large group.
    6. 6. 1 Thumb + 2 Fingers Up = Silence
    7. 7. Warm-Up: tPS • What are the parts of a business letter and how do you format them? • What are the parts of the writing process? • What are parts of the pre-writing process? http://whatawaygook.wordpress.com
    8. 8. Business Letter Format • Sender’s Address (if not using letterhead, 2 inches from top) • Date • Inside Address • Salutation • Body (3 paragraphs) • Closing • Enclosures • Typist’s initials (if you are typing the letter for someone else) • SAMPLE
    9. 9. Pre-Writing: 1. Identify the audience 2. Brainstorm 3. Narrow the topic 4. Organize the information http://www.dstaylor.me/?p=476
    10. 10. http://audiences.northings.com/audience-development/ AUDIENCE
    11. 11. Group Discussion (PS) The Audience • Who reads your writing? • Who reads your students’ writing? • Why is it important to identify your audience? http://tutordoctorofwny.wordpress.com/2011/07/02/arts-andeducation-saturday-audience-schmaudience/ http://lisaannjacobs.wordpress.com/2010/05/11/writersremember-your-audience/
    12. 12. Group Discussion (PS) The Audience: Expectations Photo: http://www.askmen.com/fine_living/keywords/vacation.html • What do you think a movie called First Love will be about? • What do you think a book called Cooking with Keira will be about? • What kind of music do you think a CD called Classical Delights will have on it?
    13. 13. The Audience: Expectations • Would you be surprised if… • First Love was a Kung Fu movie with lots of action but no romance? • Cooking with Keira was about shark attacks off the coast of Australia? • If Classical Delights was a Hip Hop Rap music CD? • All audiences have expectations. Photo: http://koolcampus.wordpress.com/2011/05/26/k ung-fu-panda-2-more-heart-soul-and-action/
    14. 14. The Audience In order to communicate successfully, one needs to decide: • Who you are: a student? a daughter or son? an employee? http://neilcommons.com/?p=312 • Who the audience is: the teacher? parents? colleagues? the boss? http://kecasmedia.blogspot.in
    15. 15. The Audience • Decisions about who you are and who the audience is will determine what you write. • What does your audience know? • What doesn’t your audience know? • What are the audience’s interests, needs, and expectations? Return Return 2 http://sites.psu.edu/schneiderrclblog/2013/02/10/mar·riage-n/
    16. 16. The Audience • Who you are and who the audience is will determine how you write (continued). • Will short sentences and simple language be used? • Will sophisticated or complicated concepts and terms be used? • Will charts or photographs be used? Return Photo: http://www.connectioncafe.com/posts/ 2011/08-august/my-audience-is-my-
    17. 17. http://spicyipindia.blogspot.in/ BRAINSTORMING: MORE THAN JUST THINKING ABOUT THE TOPIC
    18. 18. Discussion: PS • What is brainstorming? • Why is brainstorming important? • What are different brainstorming techniques and activities? http://www.ponychan.net/
    19. 19. Why is it important to take time to brainstorm? It helps the writer: • Focus intellectually • Clears distractions • Opens the mind to ideas • Narrow and define topics for the paper • Develop a logical structure From http://www.studygs.net/writing/prewriting.htm http://yourhiddenpotential.co.uk
    20. 20. Group Brainstorming Task You work at Lee Capstone. They need an Office Manager. • Write a letter to your boss, recommending a friend for the job. This is what s/he needs to be able to do: Office Managers supervise: • Attendance and punctuality • Staff communications • Reporting needs to higher management Candidates should have: • Excellent written and spoken English • Be computer savvy and have great organizational skills • A college degree in human resources, management Audience wants, needs, & expectations
    21. 21. Brainstorming Activities • Whole group brainstorm activity • Cluster Cluster Diagram • List • Check out www.eslflow.com/brains torming.html for more great brainstorming ideas, worksheets, and techniques! http://dianechamberlain.com
    22. 22. Letter Writing Task You work at PILOT MACHINERY CORPORATION • They need a Computer Operator cum Office Assistant • Write a letter to your boss, recommending a friend for the job. This is what s/he needs to be able to do: Prepare invoices, fulfill office assistant responsibilities, catalogue preparations, be proficient in MS-Word, Excel, MS Paint, PowerPoint, MS Outlook, and email http://forums.unfiction.com
    23. 23. Brainstorming: T • Choose a brainstorming technique. • Cluster or List • Brainstorm for 3 minutes. • Write ANYTHING and EVERYTHING that comes to mind. Be creative! • Do NOT write your letter yet!!! • Keep in mind: • What does your boss need to know about your friend? • What do you want the boss to know about your friend? http://scilanginst.blogspot.in/
    24. 24. Narrow the Topic (T) It is important to be concise when writing a business letter. • Look at your brainstorming notes. • What does your boss need to know? • What would s/he find interesting? • Think critically: What is not important or not interesting to your boss? Cross it out. Audience Expectations
    25. 25. Organize the Information (T) 1. What order will you write your information? Number it. 2. Look at the letter writing sample. • What information will go in the first paragraph? • The second paragraph? • The third paragraph? 3. Do you need any additional information to complete the letter? If so, write it down now. It does not need to be in a complete sentence! This is still brainstorming. http://www.speak-simple.com/organize/
    26. 26. Task: Write Your Letter (t-pS) • You work at PILOT MACHINERY CORPORATION • They need a Computer Operator cum Office Assistant • Write a letter to your boss, recommending a friend for the job. This is what s/he needs to be able to do: - Prepare Invoices, Fulfill office assistant responsibilities, Catalogue preparations, Be proficient in MS-Word, Excel, MS Paint, PowerPoint, MS Outlook, and Email The Audience http://forums.unfiction.com
    27. 27. Reflection (PS) • Share with your partner or small group at least one thing you learned or will think more about after after today’s session. Photo: http://www.contentping.com/social-media-2/a-sea-change-in-consumer-feedback/
    28. 28. http://www.theolivetreecommunitycentre.co.uk COMMENTS? QUESTIONS?

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