22.3.2013
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22.3.2013

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22.3.2013 22.3.2013 Presentation Transcript

  • When can I NOT file aconsumer complaint?
  • CONSUMER COMPLAINT IS FILED BY AC O N S U M E R E X P R E S S I N G H I S D I S S AT I S F A C T I O N WITH A PRODUCT OR SERVICE. IT IS AN I N F O R M A L C O M P L A I N T D I R E C T LY A D D R E S S E DT O A C O M PA N Y O R P U B L I C S E R V I C E P R O V I D E R .
  • What is a consumer complaint? A consumer complaint is an allegation in writing made by the complainant that Any unfair trade practice or restrictive trade practice has been adopted by any trader. The goods bought or agreed to be bought suffer from one or more defects. Services hired /availed or agreed to be hired /availed suffer from deficiencies in any respect. That a trader has charged for the goods or services mentioned in the complaint, a price in excess of the stipulated price. That goods or services which are hazardous to life and safety of the public are being offered to the public
  • Who can file a consumer complaint? A complaint can be filed by A consumer to whom goods are sold or delivered or agreed to be sold or delivered or such services provided or agreed to be provided. Voluntary Consumer Organization the Central Government; the State Governments or Union Territory Administration; one or more consumers , where there are numerous consumers having the same interest
  • When can a consumer complaint NOT be filed?A CONSUMER COMPLAINT CANNOT BE FILED IF THE GOODS OR SERVICE ARE USED FOR COMMERCIAL PURPOSES I.E. IF THE P R O D U C T I S D I R E C T LY U S E D B Y T H E PA R T Y W I T H A NI N T E N T I O N O F M A K I N G P R O F I T. B U T I F T H E P R O D U C T U S E D I S F O R S E L F E M P L O Y M E N T, T H E N I T I S N O T C O N S I D E R E D A S C O M M E R C I A L U S E E V E N I F I T I S D I R E C T LY I N V O LV E D I N T H E P R O C E S S O F P R O F I T M A X I M I Z AT I O N . R A H U L T H E O W N E R O F H I G H H E E L S T R A N S P O R T C O M PA N Y BOUGHT A TRUCK FOR HIS BUSINESS FROM XETTY TRUCKSLT D . H O W E V E R , W I T H I N F E W D AY S H I S T R U C K W O U L D S T O P I N M I D D L E O F T H E R O A D A N D O N C H E C K I N G H E F O U N D T H AT THERE IS SOME ISSUE WITH THE ENGINE. HE CANNOT FILE AC O N S U M E R C O M P L AI N T B E C AU S E T H E T R U C K H E B O U G H T WAS FOR BUSINESS PURPOSES AND HENCE COMMERCIAL USE.
  • Consumer rights Consumer protection gives the following rights to the consumer- The right to be protected against the marketing of goods which are hazardous to life and property; The right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices; The right to be assured, wherever possible access to variety of goods at competitive prices; The right to be heard
  • Consumer protection in India C O N S U M E R I S M I S S TI L L I N I TS I N FAN C Y I N O U R C O U N T R Y, T H A N K S T O T H E S E L L E R S M A R K E T A N D T H E G O V E R N M E N T M O N O P O LY I N M O S T S E R V I C E S . C O N S U M E R AW A R E N E S S I S L O W D U E T O T H E A PAT H Y A N D L A C K O F E D U C AT I O N A M O N G T H E MASSES. NO ONE H AS TOLD THEM ABOU T THEIR RIGHTS – TO BE INFORMED ABOU T PRODUCT Q U A L I T Y, P R I C E , P R O T E C T I O N A G A I N S T U N S A F E P R O D U C T S , A C C E S S T O VA R I E T Y O F G O O D S AT C O M P E T I T I V E P R I C E S , C O N S U M E R E D U C AT I O N ETC.