Communicating With A Culturally Diverse Workforce

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Communicating With A Culturally Diverse Workforce

  1. 1. We do what matters for our customers – and do it better than anyone else. ONE DAY YOU WILL BE ANYWHERE THERE… How to Communicate in a Culturally Diverse Workforce??
  2. 2. Four processes to be followed while communicating in a culturally diverse workforce………
  3. 3. 1.Accept cultural differences
  4. 4. <ul><li>Study your differences. </li></ul><ul><li>Learn about other cultures. </li></ul><ul><li>Encourage employees to discuss their culture’s customs. </li></ul><ul><li>Avoid being judgmental. </li></ul>
  5. 5. <ul><li>Create a formal forum to teach employees about the customs of all cultures represented in the firm. </li></ul><ul><li>Train employees to overcome ethnocentric stereotyping. </li></ul><ul><li>Stamp out negative labels. </li></ul>
  6. 6. 2.Improve oral & written communication
  7. 7. <ul><li>Define the terms people need to know on the job. </li></ul><ul><li>Emphasize major points with repetition and recap. </li></ul><ul><li>Use familiar words. </li></ul><ul><li>Be concise. </li></ul><ul><li>Don’t cover too much information at one time. </li></ul>
  8. 8. <ul><li>Adjust your message to employees’ education level. </li></ul><ul><li>Be specific and explicit. </li></ul><ul><li>Use written summaries and visual aids. </li></ul><ul><li>Demonstrate and encourage. </li></ul><ul><li>Reduce language barriers. </li></ul>
  9. 9. 3.Assess how well you’ve been understood
  10. 10. <ul><li>Research the non-verbal reactions of other cultures. </li></ul><ul><li>Be alert to facial expressions. </li></ul><ul><li>Probe for comprehension. </li></ul><ul><li>Encourage employees. </li></ul><ul><li>Observe how employees use the information you’ve provided, and review any misunderstood points. </li></ul>
  11. 11. 4.Offer feedback to improve communication
  12. 12. <ul><li>Focus on the positive. </li></ul><ul><li>Discuss a person’s behaviors and the situation. </li></ul><ul><li>Be supportive and reassure individuals that their skills and contributions are important. </li></ul>
  13. 13. Thank You Presented By Vaishnavi Ragunathan

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