SYNDICATE NAME: Group No 9(Roll No.49-54)
Sheth Pooja Shirish 08020541049
Soumik Solanki 08020541050
Suresh Kumar 08020541051
Uma Shankar Jamdagney 08020541052
Vaibhav Misra 08020541053
Vineet Garg 08020541054
Vertical: Enterprise Customer Solutions provider Indian Companies
Market Size:Rs.95,273 Cr.
Market Growth:24% Year on Year
Competition: Major Indian Competitor in enterprise Customer Solution business
are Bharti Airtel Enterprise Services , Reliance Communication, BSNL , SIFY,
Tulip IT services etc.
The scope of work includes study of all kinds of Services, Solution &
Support(SSS) provided by a Provider company which either has its Infrastructure or
leased out Infra. to its Enterprise Customer.
Today’s scenario is very diff from the ones we had seen even in last decade. What
was seemingly impossible earlier to large Enterprise is now a common and available to
even a small entity in arena of Business. With economic liberalisation India has seen
mushrooming up of several SME which mostly are at remote location from the presence
of the Operator providing them connectivity, also the data rate which was prevalent
earlier ranged in Mbps at maximum requirement or else Kbps allowed smooth
Not only with advancement of technology seen in OMEs but also increase in
customer base requiring solution for enterprise business which can be blend of say
Mobile & Voice solution to an enterprise Customer for their low cost voice application
needs, provoked increase in solution provided by these companies. There is also a great
demand for Ready made Office solution for the enterprise customer business
applications. The need for storage and Backend server support for their E-Mail
management was again seen a great demand in upcoming time. These were the
customised solution provided by the Provider to its customer for day to day Business
But there was another section of Enterprise customer coming up because of the
Back Office job of countries like US & other European Countries out sourced to India.
This requires real time applications and so high speed seamless data was reqd. for
International Voice & Data outbound BPO. Also the Indian companies were growing
competitive and Customer purchasing power and its behaviour was seen as a major
parameter in deciding the fate of its business. This led to advent of Domestic Voice &
Data applications like Inbound BPO. There was also felt need to provide services at
your door in least possible time which was covered by certain network and satellite
connectivity in most secured manner in customer premises itself.
All these Services and solution once provided need to be maintained 24*7 and be
monitored and troubleshooted remotely was required. This led to birth of several
Remote management Enterprise Solutions.
This how enterprise solution business evolved from being just the media provider
earlier to whole end to end solution provider for all business needs,making it a Separate
Strategic Business Unit on whole to meet market synergies which vary from meeting
all necessary standards and security of Enterprise Customer today.
Top Companies in Vertical:-
1.Bharti Airtel Enterprise Services(High Market Growth)
2.Bharat Sanchar Nigam Limited-BSNL(High Market Presence)