MASTER YOUR PEOPLE SKILLS!

Slide 1: Ten3 Business e-Coach The world’s leading source of inspiration, innovation, and unlimited growth! We help you change the World! Master Your People Skills Effective Communication Building Relationships Influencing People Ten3 Micro-course Vadim Kotelnikov, Author & Founder Ten3 Business e-Coach We help you change the World! 1000ventures.com

Slide 2: Ten3 Business e-Coach The world’s leading source of inspiration, innovation, and unlimited growth! We help you change the World! This micro-course is a chapter from Ten3 Mini-course Personal Success 360 Finance Work http://1000ventures.com/products/personal_success360.html Friends & Achievement Family LOVE Environment Learning Fun Health PERSONAL SUCCESS 360 (Ten3 Mini-course) We help you change the World! 1000ventures.com

Slide 3: Success Secrets The Role of Your People Skills Your financial success comes from: Some experts Your estimate that 15% of Knowledge your financial (15%) success comes from your skills and knowledge, while 85% comes from your ability to connect with other Your People Skills people and (85%) engender trust and respect. More information at 1000ventures.com: “People Skills”

Slide 4: NLP Solutions: Effective Communication Map is not the Territory – Understand People’s Perceptions REALITY \"We see the things not as they are, but as we are.\" – H.M.Tomlinson Believing is seeing Beliefs Beliefs Your Your Prospect’s Mental Mental Map of Reality Map of Reality Values Values Area of Good Understanding More information at 1000ventures.com: © Vadim Kotelnikov “Effective Communication”

Slide 5: Face-to-Face Communication The Way Your Message Is Conveyed Body language (50%) Words Five-Why Process Tone of voice (10%) In most situation, real problems and root causes are obscured by apparent problems. The intent of the (40%) \"Five-Why\" procedure is to assure that the route causes and not merely superficial symptoms are corrected. More information at 1000ventures.com: “Face-to-face Communication”

Slide 6: Ten3 global polls «Advise!» Communication I prefer to talk to people who are great: Listeners 80% 80% of people prefer Speakers to talk to great 20% listeners, not great speakers Source: Ten3 global Internet polls 1000ventures.com, 1000advices.com

Slide 7: Effective Listening \"A good listener is not only popular everywhere, but after a while he knows something.\" – Wilson Mizner Barriers to Effective Listening • we \"know\" what we are going to hear; • we judge delivery (how they say it), not content (what they say); • we are seeking confirmation, not information; • what's being said is getting in the way of what needs be said. Effective Listening Techniques • Encouraging • Pretending ignorance • Noting and reflecting emotions • Paraphrasing • Summarizing. More information at 1000ventures.com: “Effective Listening”

Slide 8: The Tao of Effective Listening Harmonizing Passive and Active Listening “Allow your softer, more intuitive, and less dominating feminine qualities to rise to the fore, so that you're surrendering rather than dominating, receiving rather than broadcasting, loving rather than fighting.” – Lao Tzu Yin Yang Passive, Receptive Active, Creative Passive Listening Active Listening  Understand perceptions  Encourage  Listen to words  Ask questions  Listen to body language  Paraphrase  Listen to emotions  Summarize © Vadim Kotelnikov 1000ventures.com

Slide 9: Building Relationships A Short Course in Human Relations The six most important words: \"I admit I made a mistake.\" The five most important words: \"You did a good job.\" The four most important words: \"What is your opinion?\" The three most important words: \"If you please.\" The two most important words: \"Thank you.\" The one most important word: \"We\" The least important word: \"I\" Author unknown More information at 1000ventures.com: “Building Relationships”

Slide 10: The Tao of Building Relationships Balancing Giving and Taking “The weak and the tender overcome the hard and the strong. There is nothing softer and weaker than water, And yet there is nothing better for attacking hard and strong things.” – Lao Tzu Yin Yang Passive, Receptive Active, Creative Taking Giving  Listening  Telling  Receiving help  Helping others  Asking for something  Being there for people in need  Being understood  Understanding others \"Think once before you give, twice before you take but a thousand times before you ask for something.\" – Marie von Ebner-Eschenbach © Vadim Kotelnikov More information at 1000ventures.com: “Building Relationships”

Slide 11: Rapport The Key to Influencing People, Including Yourself Rapport is a process of building a sustaining relationship of mutual trust, harmony and understanding. It is essentially meeting individuals in their model of the world. Rapport is your ability to be on the same wavelength and to connect mentally and emotionally. Areas of Similarities Between People Who Are In Rapport Below Surface Body Language Speech • beliefs • posture • language content • values • movement and gesture • key words, predicates • mental maps • breathing • voice tone and quality 1000ventures.com

Slide 12: The Tao of Influencing People Satisfying and Creating Needs \"Before you can inspire with emotion, you must be swamped with it yourself. To convince them, you must yourself believe.\" – Winston Churchill Yin Yang Passive, Receptive Active, Creative Outside-In Inside-Out • Satisfying needs and desires • Creating needs and desires • Being interested in people • Managing attitude • Knowing people • Establishing rapport • Understanding emotions • Asking effective questions • Effective listening • Persuading • Observing people • Leading and coaching • True compassion • Inspiring and energizing © Vadim Kotelnikov More information at 1000ventures.com: “Influencing People”

Slide 13: How To Make Effective Presentations Focus On Your Audience Focus on your audience, not The Way Audiences yourself – tell them what they Receive Your Message need to know, not all you know! What You Say Keep Your Audience Interested 10% How It Looks  Make eye contact 50%  Use body language Five-Why Process In most situation, r eal problems and root causes are obscured by apparent problems. The intent of the \"Five-Why\" procedure is to assure that the route causes and not merely superficial  Show you're happy to be there symptoms are corrected.  Move around  Don’t read notes, present  Use visual-aids  Vary your presentation modes  Get the audience involved How It Sounds  Be a good listener 40%  Be yourself More information at 1000ventures.com: “Effective Presentations”

Slide 14: The 10 Essentials of Effective Communication 1 Know your audience and match your message to the audience. 2 Respect your audience and suspend judgments. 3 Know exactly what you want to achieve. 4 Think and organize before you proceed. 5 Think from your audience point of view. 6 Be mindful of what you face and body are conveying nonverbally. 7 Listen carefully to all responses. 8 Be willing to share what you know and hear what you don't know. 9 Stay focused on what you want to achieve and don't get distracted. 10 Find a way to get your audience to explain what they think you said. Discuss differences until you hear a satisfactory version of the message you wanted to convey. More information at 1000ventures.com: “Effective Communication”

Slide 15: NLP Solutions: Understanding Yourself & Others Mental Maps: Preferred Modes of Thinking The Visuals (“see” the world) Three Groups of People and their Share in the  Think by making pictures in their mind Population  Able to understand something much better if they see it  Appearance is very important The Auditories (“hear” the world) Visuals  Think by analyzing sounds (35%) Kinethetics  Get more information from how you say things (40%) than from what you are saying  Love to hear themselves and others talk Auditories The Kinethetics (“feel” the world) (25%)  Act on what they feel These are preferred modes of  Get more information from touch, emotions, gut thinking, not exclusive ones instincts, and hunches  Love to touch people and things 1000ventures.com

Slide 16: Effective Negotiating Nine Principles 1 Set the tone early, offset any bad rumors, be candid 2 Utilize \"human factors\" and be open about feelings and motives: this will enhance trust 3 Avoid presenting too many issues, highlight the strongest ones 4 Avoid deadlines, lessening the chance for needless concessions 5 Summarize frequently: this enhances understanding 6 Present arguments calmly, without personalization, and make sure they are logically supported 7 Avoid use of personal opinions in arguments 8 Avoid ultimatums and other forms of non-negotiable demands 9 Admit, when appropriate, the validity of the other party's arguments 1000ventures.com Source: \"Getting to Yes\", by Fisher, R, and Urey. W., the Harvard Negotiation Project

Slide 17: Effective External and Internal Conflict Resolution A 10-Step Yoga Approach 1 Practice non-violence 2 Express truthfulness 3 Develop non-covetousness (non-envy) 4 Assume an attitude of non-possessiveness 5 Regulate the senses to avoid self-indulgence 6 Purify motives 7 Cultivate contentment and serenity 8 Develop equanimity 9 Study the lives & writings of inspirational role models 10 Remember God or \"Higher Self\" Adapted from: “Ten-Step Guideline for Resolving Inner and Outer Conflict ”, Rama Vernon More information at 1000ventures.com: “Conflict Resolution”

Slide 18: NLP Solutions: Perceptual Positions Increasing Your Effectiveness in Relating to Others OBSERVER – how the situation appear to someone who is not involved. Watch both parties interact and understand without experiencing either person’s emotions. SELF OTHER Situation – your own reality, – the other person’s how you see, hear and reality, how it would feel about the situation in look, sound and feel if terms of what matters to you were THEM. YOU. More information at 1000ventures.com: “Perceptual Positions”

Slide 19: Win-Win Mindset A Synergy of Your Three Character Traits An Abundance Mentality – this is a world of plenty and there is enough for everybody WIN-WIN Mindset Integrity Maturity – keeping promises – the balance between and treating everyone courage and by the same set of consideration principles 1000ventures.com

Slide 20: Ten3 Business e-Coach The world’s leading source of inspiration, innovation, and unlimited growth! We help you change the World! Master Your People Skills Effective Communication This micro-course Building Relationships is a chapter from Influencing People Ten3 Mini-course Personal Success 360 Ten3 Micro-course http://1000ventures.com/products/personal_success360.html THANK Vadim Kotelnikov Author & Founder YOU! Ten3 Business e-Coach We help you change the World! 1000ventures.com Thank you