V help product manual ppt

348 views
299 views

Published on

This power point presentation describes our product and features

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
348
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

V help product manual ppt

  1. 1. 75% of your consumers are on the web*Website Vhelp drives more sales from web by converting webFacebook visitorsGoogle *Forrester research 2010
  2. 2. Real time information can tilt visitors into buyers
  3. 3. Visitor prefer chat over phone forTheir real time informational needs
  4. 4. * US Patent application no. 61369670
  5. 5. vHelp chat portal Visitors Interaction Resource pane pane pane All the visitors will be listed in this section The visitors will be displayed in the interaction pane. All the chatsinformation will be displayed in resource pane
  6. 6. Interaction Panel Features Release Stop Escalate Reassign Redirect Taglead
  7. 7. Release• Will release the visitor from the chatting session to the visitors pane
  8. 8. Stop• Stop will terminate the chatting session Chat is terminated
  9. 9. Escalate• Will transfer the chat to the superior in case if the query is not answerable by the agent
  10. 10. Reassign• Will transfer the chat to the respective team either Dialogue box sales team or support team in accordance to the appears relevance the relevant support team Choose
  11. 11. Redirect • Facilitates to co browse with the visitor and redirect users Webpage will change inEnter the corresponding desktopwebpage Url the visitors to the relevant page based upon hisEnter the message here queries. The message will be displayed here
  12. 12. Taglead• Helps the agent to forward the visitors details to the company database.
  13. 13. Features and settingsDashboard with 360 degree view of engagementScriptDatabase for answersChat referenceReportsAccountSettings
  14. 14. For any queries please mail to sales@vimagino.com

×