vCom Success Story - West Coast Bank


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vCom Success Story - West Coast Bank

  1. 1. vCom Success Story - West Coast BankBackgroundWest Coast Bank (WCB) is one of the most prominent banksin the Pacific Northwest, with $2.4 billion in assets and over 60branches and offices in Oregon and Washington. The companycombines the sophisticated products and expertise of larger bankswith the local decision making, market knowledge and customerservice of a community bank.The ChallengePrior to vCom, WCB worked with a number of telecom carriers.The WCB IT team received poor customer service and multiple Challengebills. As the data network evolved over time, it grew to include a • Poor customer service and multiple billsnumber of technologies across the enterprise. They needed a unified • Different technologies at differenttechnology strategy, but weren’t sure if their telecom carriers were branchesreally bringing them the most appropriate technology, or just trying • Uncertainty of the best technology toto sell what they needed to sell. WCB sought vCom’s expertise to meet their needsdevelop a comprehensive strategy to both select their technologyand manage their inventory and spend. Solution • Migrate voice, data, and InternetThe TRANSFORMATION services to vCom managementvCom began managing WCB’s voice services and migrated • Renegotiate contracts to achieve savingsthis inventory into the vManager cloud-based platform. When • Leverage vManager software for thethe remaining data network and voice contracts expired, vCom ongoing operational and accounting management of spend and inventoryperformed a sourcing analysis, comparing carriers and products.Although WCB had significant spend with one of the carriers, BenefitsvCom was able to negotiate an even deeper discount due to itsaggregated buying power. This gave WCB additional savings • 20%+ cost savings across the boardbeyond what they could have achieved buying directly from the • Increased network bandwidth for growing data needscarrier. • Unified technology across branchesvCom developed a comprehensive migration plan for the datanetwork, upgrading the bandwidth, while lowering costs at • Dramatically improved service levelsthe same time. vCom managed the implementation of WCB’s • Automated cost allocation by vManager62-site MPLS network and centralized Internet connectivity,dedicating project management and service delivery teams withexecutive oversight, to ensure a successful migration. There wasno unplanned downtime during the conversion, and WCB’s CIO,Jim Bygland was pleased throughout the process: “The teamand process that vCom has in place is very impressive, and I amenthralled with how the project is going.”
  2. 2. THE RESULTSWest Coast Bank has been reaping the benefits of moving tovCom in several areas. First, it has achieved more than 20% costsavings in its voice, circuits, and MPLS services. It has enhancedits network architecture with more bandwidth, and also unifiedits technology for linking all the branches. Service levels andsupport also improved. When there was a major outage due toa carrier mistake, vCom managed the escalation and pressuredthe carrier to resolve the problem promptly, and to WCB’ssatisfaction.With the vManager software, WCB is now able to accuratelytrack its inventory including technical details. In an earlierExcel report, circuit specifications were incorrect, rendering thespreadsheet unusable. WCB receives a single invoice instead ofmultiple invoices, and it automates the GL coding of charges.This facilitates allocation of charges to the branches, which waspreviously done manually.........................................................About vCom SolutionsvCom Solutions revolutionizes the way enterprises managetheir entire telecom lifecycle. vCom customers gain controlover inventory, expenses and carrier relationships, achievingbetter business intelligence that drives profitability. vCom’sTelecom Management as a Service (TMaaS) solution includes “The team and process that vCom has ina suite of cloud-based telecom management software tools, place is very impressive. The team is on topcomplemented by a full portfolio of professional services. of the issues and continues to have WCB’s best interests at heart.”For more information, visit Jim Bygland, CIO Headquarters 12657 Alcosta Blvd, Suite 418 Main: 800-804-VCOM San Ramon, CA 94583 Direct: 925-244-1800