vCom Solutions Professional ServicesvCom gives you a team of experts in each area of the telecomlifecycle – all at no cost...
•	 Software Development Team – customizes client dashboard                     “In my 15 some odd years of doing    report...
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vCom Professional Services

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An overview of vCom's Professional Services. Consists of a team of experts in each area of the telecom lifecycle.

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vCom Professional Services

  1. 1. vCom Solutions Professional ServicesvCom gives you a team of experts in each area of the telecomlifecycle – all at no cost to you. This extension of your internalIT team has specialized expertise to flawlessly execute yourtelecom program.• Client Engagement Team – acts as the hub in communication regarding Add, Move and Change Orders; trains clients on vManager and fields the majority of their billing questions• Order Desk Team – matches the customer’s technical and pricing requirements with the optimal carrier products and services “vCom provides me with excellent• Install Coordination Team – manages all implementation service in every area, whether it be timelines, communication and deliverables, working with sales, customer service or any other the customer and their hardware vendors, to ensure timely department I have spoken with. It is implementation of ordered services a pleasure to deal with a company• Service Delivery Team – manages all technical aspects of that has professional, responsive, carrier orders to ensure successful and accurate delivery, and knowledgeable service.” testing and acceptance of ordered services IT Manager, ClairMail• Technical Support Team – manages all technical issues and trouble tickets on a 24x7x365 basis, and drives carrier “It is a sigh of relief to have the escalations to reduce service-impacting outages, while expertise on the vCom side of things; providing timely updates to the customer thank you for going the extra mile.”• Bill Consolidation & Audit Team – analyzes and audits VP, John Muir Medical IPA all carrier bills, disputing carrier errors, while shielding the customer from the financial impact of erroneous charges• Carrier Negotiation Team – expertly negotiates contract terms and drives down pricing with the carriers, leveraging the buying-power of all vCom’s customers
  2. 2. • Software Development Team – customizes client dashboard “In my 15 some odd years of doing reports in vManager® and automates exception reports to the PBX client/vendor side of things, the client’s specifications; creates a customized A/P file for I don’t think I have ever experienced each customer, with expenses coded to the appropriate cost such thorough planning and centers, and based on specifications that meet each customer’s streamlined execution.” accounting software Field Engineer, CMS SolutionsVCOM SOLUTIONS METHODOLOGYAbout vCom SolutionsvCom Solutions revolutionizes the way enterprises manage their entire telecom lifecycle. vCom customersgain control over inventory, expenses and carrier relationships, achieving better business intelligence that drivesprofitability. vCom’s Telecom Management as a Service (TMaaS) solution includes a suite of cloud-based telecommanagement software tools, complemented by a full portfolio of professional services.For more information, visit www.vcomsolutions.comHeadquarters - California Southern California Northwest Office - Oregon12657 Alcosta Blvd, STE 418 1631 Maplewood Street 7365 SW Pineridge Ct,San Ramon, CA 94583 La Verne, CA 91750 Portland, OR 97225Main: 800-804-VCOM Main: 800-804-VCOM Main: 800-804-VCOMDirect: 925-244-1800 Direct: 909-837-4204 Direct: 503-894-2162

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