UX of Disruption
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UX of Disruption

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UX of Disruption UX of Disruption Presentation Transcript

  • The User Experience of Disruption
  • Disruption in customer service
  • Disruption in marketing
    View slide
  • Disruption in the music industry
    View slide
  • The Disruptor
  • The Disrupted
  • The Disruptor
  • The Disrupted
  • The Disrupted
  • The Disruptor
  • The Disrupted
  • The Disruptor
  • The Disrupted
  • The Law of Disruption (Larry Downs)
    “Social, political, and economic systems change incrementally,but technology changes exponentially.”
  • Customers find little use for disruptive products … at first
  • Disruption Feels Like Failure