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UX of Disruption
 

UX of Disruption

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Please download to see the extensive notes, or this presentation won't make much sense.

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    UX of Disruption UX of Disruption Presentation Transcript

    • The User Experience of Disruption
    • Disruption in customer service
    • Disruption in marketing
    • Disruption in the music industry
    • The Disruptor
    • The Disrupted
    • The Disruptor
    • The Disrupted
    • The Disrupted
    • The Disruptor
    • The Disrupted
    • The Disruptor
    • The Disrupted
    • The Law of Disruption (Larry Downs)
      “Social, political, and economic systems change incrementally,but technology changes exponentially.”
    • Customers find little use for disruptive products … at first
    • Disruption Feels Like Failure