UX of Disruption
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UX of Disruption

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UX of Disruption Presentation Transcript

  • 1. The User Experience of Disruption
  • 2. Disruption in customer service
  • 3. Disruption in marketing
  • 4. Disruption in the music industry
  • 5. The Disruptor
  • 6. The Disrupted
  • 7. The Disruptor
  • 8. The Disrupted
  • 9. The Disrupted
  • 10. The Disruptor
  • 11. The Disrupted
  • 12. The Disruptor
  • 13. The Disrupted
  • 14. The Law of Disruption (Larry Downs)
    “Social, political, and economic systems change incrementally,but technology changes exponentially.”
  • 15. Customers find little use for disruptive products … at first
  • 16. Disruption Feels Like Failure