The User Experience of Disruption<br />
Disruption in customer service<br />
Disruption in marketing<br />
Disruption in the music industry<br />
The Disruptor<br />
The Disrupted<br />
The Disruptor<br />
The Disrupted<br />
The Disrupted<br />
The Disruptor<br />
The Disrupted<br />
The Disruptor<br />
The Disrupted<br />
The Law of Disruption (Larry Downs)<br />“Social, political, and economic systems change incrementally,but technology chan...
Customers find little use for disruptive products … at first<br />
Disruption Feels Like Failure<br />
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UX of Disruption

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UX of Disruption

  1. 1. The User Experience of Disruption<br />
  2. 2. Disruption in customer service<br />
  3. 3. Disruption in marketing<br />
  4. 4. Disruption in the music industry<br />
  5. 5. The Disruptor<br />
  6. 6. The Disrupted<br />
  7. 7. The Disruptor<br />
  8. 8. The Disrupted<br />
  9. 9. The Disrupted<br />
  10. 10. The Disruptor<br />
  11. 11. The Disrupted<br />
  12. 12. The Disruptor<br />
  13. 13. The Disrupted<br />
  14. 14. The Law of Disruption (Larry Downs)<br />“Social, political, and economic systems change incrementally,but technology changes exponentially.”<br />
  15. 15. Customers find little use for disruptive products … at first<br />
  16. 16. Disruption Feels Like Failure<br />
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