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UX of Disruption

by Dan Willis

Please download to see the extensive notes, or this presentation won't make much sense.

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Dan Willis, User experience professional at Sapient Please download the deck to see the extensive notes. Doesn't make much sense without them. 2 years ago
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SapientNitro at SapientNitro 2 years ago
Atsushi HASEGAWA, Information Architect at Concent, Inc. Tags ia ux ias11 2 years ago

The User Experience of Disruption
Disruption in customer service
Disruption in marketing
Disruption in the music industry
The Disruptor
The Disrupted
The Disruptor
The Disrupted
The Disrupted
The Disruptor
The Disrupted
The Disruptor
The Disrupted
The Law of Disruption (Larry Downs)
“Social, political, and economic systems change incrementally,but technology changes exponentially.”
Customers find little use for disruptive products … at first
Disruption Feels Like Failure