UX for Good - Vancouver 2013 (Educating the Heart)

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In May 2013, a group of user experience (UX) designers traveled to Vancouver, B.C. at their own expense to do something that has never been done before: use design thinking principles to invent new ways to "educate the heart".

Partnering with the Dalai Lama Center, leading scientists, school district officials, teachers, parents and students, the designers took on two challenges...
1. Seek ways to embed the "teaching of the heart" into interactions that take place between children and adults
2. Investigate what the school system could do to embed social and emotional learning into the relationships between student and student, child and child

The designers that presented to the Dalai Lama Center, education experts and other stakeholders included...
Davide Casali (@folletto)
Marie-Claire Dean (@missmcj)
Carolyn Chandler (@chanan)
Patrick DiMichele (@theparanoids)
Lee-Sean Huang (@leesean)
Wil Kristin (@wilkristin)
Jason Kunesh (@jdkunesh)
Emily Luke (@emilyeatskale)
Greg Melander (@gregmelander)
Dan Saimo (@dansaimo)
Judy Siegel (@gqjudy)
Brian Winters (@bwinters)

The crew of instigators...
Jason Ulaszek (@ux4good)
Jeff Leitner (@insightlabs)
Chris Kelly (@dalailamacenter)
Andrew Benedict-Nelson (@benedictnelson)
Howell Malham (@howellmalham)
Jim Jacoby (@jjacoby)
Brad Smith (@webvisions)
Yarrow Kraner (@hatchexperience)

Published in: Design, Education, Technology

UX for Good - Vancouver 2013 (Educating the Heart)

  1. 1. 1Vancouver, B.C.May 9-12, 2013EDUCATING THE HEART
  2. 2. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONAgenda• Welcome & Introductions• Reflection• Framework, Themes and Concepts1. Brand Values2. Compassion in Action3. Heart-Shaped Toolbox4.Community Allies5. Measurement6. The Edge of Technology• Next Steps2
  3. 3. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONThank you!3
  4. 4. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONA ‘heartfelt’ thank you!4
  5. 5. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONThe DesignersBrian WintersJason KuneshEmily LukeMarie-Claire DeanGreg MelanderDavide CasaliLee-Sean HuangPatrick DiMicheleJudy SiegelWil KristinDan SaimoCarolyn Chandler5
  6. 6. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONThe InstigatorsJason UlaszekJeff LeitnerChris KellyAndrew Benedict-NelsonHowell MalhamJim JacobyBrad SmithYarrow Kraner6
  7. 7. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONOur Challenge• Seek ways to embed the "teaching of the heart"into interactions that take place betweenchildren and adults• Investigate what the school system could do toembed social and emotional learning into therelationships between student and student, childand child7
  8. 8. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONOur Process• Day 1: Research and immersion• Day 2: Research and immersion• Day 3: Synthesis• Day 4: Presentation and discussion8
  9. 9. VANCOUVER, B.C. | MAY 9-12, 2013INTRODUCTIONBy the Numbers...• 30+ interviews with DLC members, school administrators,teachers, conference attendees and students• 200+ hours of primary and secondary research• 1,000s of Post-Its, sketches and visioning documents• Dozens of ideas for building traction in the community• 4 kindergarten sing-alongs (yes, really)• 32 karaoke songs observed (sympathy, not empathy)• Full compliment of feelings (oddly, no crying)9
  10. 10. VANCOUVER, B.C. | MAY 9-12, 20131:15am10
  11. 11. Reflection
  12. 12. VANCOUVER, B.C. | MAY 9-12, 2013Design framework12DiscoverySynthesisCreationValidation
  13. 13. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONDiscovery• Problems• Insights• User groups & roles• Tactics• Quotes• Scale• Timing• Stages• Risks• Protections• Social/Emotional factors• Thought-starters• Provocations• Terms/Jargon• Metaphors• Criteria• Stories13
  14. 14. VANCOUVER, B.C. | MAY 9-12, 2013 14
  15. 15. VANCOUVER, B.C. | MAY 9-12, 2013 15We dont need more programs–we need a roadmap.
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  19. 19. I would like small classes,more storage, and bevalued in society as akindergarten teacher.VANCOUVER, B.C. | MAY 9-12, 2013 19
  20. 20. VANCOUVER, B.C. | MAY 9-12, 2013 20
  21. 21. VANCOUVER, B.C. | MAY 9-12, 2013 21"Dont let me get sold."Anecdote from a child inan orphanage.
  22. 22. VANCOUVER, B.C. | MAY 9-12, 2013A frenzied, unhappy,frightened braincannot learn.22
  23. 23. VANCOUVER, B.C. | MAY 9-12, 2013 23
  24. 24. VANCOUVER, B.C. | MAY 9-12, 2013 24
  25. 25. VANCOUVER, B.C. | MAY 9-12, 2013 25Inertia is big, reform ishard, money is being cut.We can do it on the edgesbut it is hard to hit the core.
  26. 26. VANCOUVER, B.C. | MAY 9-12, 2013 26
  27. 27. VANCOUVER, B.C. | MAY 9-12, 2013 27Empathy? Theycome to my classhungry. Theirbeds arent safe.
  28. 28. VANCOUVER, B.C. | MAY 9-12, 2013 28We are all one.
  29. 29. VANCOUVER, B.C. | MAY 9-12, 2013 29
  30. 30. VANCOUVER, B.C. | MAY 9-12, 2013We have poverty of the soul,not just poverty of money.Dr. Joanne Roussy30
  31. 31. VANCOUVER, B.C. | MAY 9-12, 2013“We are the living room of the community.”–Gary Dobbin & Diane Willman31
  32. 32. VANCOUVER, B.C. | MAY 9-12, 2013 32
  33. 33. VANCOUVER, B.C. | MAY 9-12, 2013Suffering and adversity are thenecessary conditions fordeveloping patience andtolerance.33
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  40. 40. VANCOUVER, B.C. | MAY 9-12, 2013 40You can be silentand communicate.With emotions.
  41. 41. VANCOUVER, B.C. | MAY 9-12, 2013 41
  42. 42. VANCOUVER, B.C. | MAY 9-12, 2013SECTION TITLE HERE42Media&Policy&Business&&&Professions&Social&&&Cultural&Influences&Research&NEIGHBORHOOD&Children&&&Youth&Parents& Educators&The$socially$and$emo/onally$capable$$young$person$COMMUNITY&
  43. 43. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONDomains of the Heart-Mind Index43
  44. 44. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONSynthesis• See patterns• Categorization• Prioritization• Generation• Reduction44
  45. 45. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONRe-shape the challenge• How to embed social and emotional learning intochildrens school experience.• We re-organized the two teams into one teamduring synthesis to share insights, then split intopairs to tackle each part of the challenge.45
  46. 46. VANCOUVER, B.C. | MAY 9-12, 2013 46
  47. 47. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONStories• Stories translate data into meaning• Parents tell their story, not outcomedata. Empower them• Stories must transmit data andemotion47
  48. 48. VANCOUVER, B.C. | MAY 9-12, 2013 48
  49. 49. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONDesign Principles• Be empathetic with the people you’retrying to convince• Don’t feed the trolls, build your community• Establish a controlled, neutral vocabularyfor mindful social emotional outreach• Find low cost solutions that build onavailable infrastructure49
  50. 50. VANCOUVER, B.C. | MAY 9-12, 2013 50
  51. 51. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONBuilding awareness & action• Activate your influencers to activate yourmessage• Identify community champions and givethem actionable information• Invite policy makers to the movement, butgive parents the baton• Massive scale comes from 1 on 1 humaninteractions51
  52. 52. VANCOUVER, B.C. | MAY 9-12, 2013 52
  53. 53. DISBELIEVERSKIDSAGE 0-4AGE 4-12AGE 13-18EDUCATORSADMINSPRINCIPALSTEACHERSFAMILYPARENTSKIDSEXTENDEDNON-BELIEVERS TRUE BELIEVERSBELIEVERSINQUIRERSGRID OF POTENTIAL AUDIENCESVANCOUVER, B.C. | MAY 9-12, 2013REFLECTION53
  54. 54. VANCOUVER, B.C. | MAY 9-12, 2013 54
  55. 55. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONConstraints framework55NowRootEasyAnalogFreeSingleLocalFutureLeafHardDigitalExpensiveManyGlobal
  56. 56. VANCOUVER, B.C. | MAY 9-12, 2013 56
  57. 57. VANCOUVER, B.C. | MAY 9-12, 2013 57
  58. 58. EDUCATION*SYSTEM*COMMUNITY*Parents( Educators(Extended(Family(Admins(Allies( Policy(Makers(Children(&(Youth(VANCOUVER, B.C. | MAY 9-12, 2013 58
  59. 59. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONSolution considerations• Audience• Problem• Outcome• Measurement• Concept pitch• Visual• Key terms• Key insights59
  60. 60. VANCOUVER, B.C. | MAY 9-12, 2013REFLECTIONValidation framework• Develop baselines using current metrics• Difficulty & importance• Depth: enrich experience of existing programs• Breadth: Expand the breadth of the MindfulEducation movement• Use these vectors to help choose your firstprojects60
  61. 61. Brand Values
  62. 62. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESBrand Values"In the Snake Sutra, the Buddha also tells us that theDharma is a raft we can use to cross the river and getto the other shore. But after we have crossed theriver, if we continue to carry the raft on ourshoulders, that would be foolish. "The raft is not theshore." He said: "Bhikkhus, I have told you manytimes the importance of knowing when it is time tolet go of a raft and not hold onto it unnecessarily."62
  63. 63. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESBrand ValuesScale means relinquishing control.63
  64. 64. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESBrand ValuesTeach mindfulness by being mindful, not preachingmindfulness. Appeal to emotion to tell the story ofthe importance of emotional education.64
  65. 65. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESBrand ValuesBoth branding and mindfulness are exercises insubtraction, removing clutter to get to foundationaltruths.65
  66. 66. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESHow?Use language and terms that appeal to broad orglobal audiences; avoid trigger words that canimpact the implementation of the tools, programsand products.66
  67. 67. VANCOUVER, B.C. | MAY 9-12, 2013 67You teach who you are.- Maria LeRose
  68. 68. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESHow?Implement using the tools and resources that youhave. Dont try to create new policy frameworks.68
  69. 69. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESHow?To achieve your goals, the messaging platformneeds to take a neutral, secular focus.69
  70. 70. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESHow?• Compassion -> Caring• Peace -> Conflict resolution• Mindfulness -> Thoughtfulness and Cooperation70
  71. 71. VANCOUVER, B.C. | MAY 9-12, 2013BRAND VALUESHow?SimplicityModularityConnectivity71
  72. 72. Compassion in Action
  73. 73. VANCOUVER, B.C. | MAY 9-12, 2013 73
  74. 74. VANCOUVER, B.C. | MAY 9-12, 2013 74
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  87. 87. VANCOUVER, B.C. | MAY 9-12, 2013 87
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  89. 89. Heart-Shaped Toolbox
  90. 90. Heart-Shaped Toolbox
  91. 91. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXToolbox Intention & Goals• Deliver information to help people betterunderstand the benefits of mindfulness.• Centralize resources to help people easily infusemindfulness into their lives and classrooms.• Facilitate sharing to help people find and useideas and activities that encourage mindfulness.• Jumpstart conversations to help peopleintroduce mindfulness within their community.• Foster engagement to move people fromawareness, to implementation to advocacy toevangelism.
  92. 92. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXInside the Toolbox• Activities• How-to Guides• Dialogue• Community• Support
  93. 93. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXToolbox Shapes and SizesPoster Website Mobile Hand-out
  94. 94. VANCOUVER, B.C. | MAY 9-12, 2013Topics:• About• Activities• Talking Points• How-To Guides• NewsAudiences:• Parents• Teachers• Administrators• Adult Advocates• PolicymakersHEART-SHAPED TOOLBOXToolbox FocusTasks:• Search• Explore• Donate• Contact• ContributeContent & Ideas
  95. 95. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOX
  96. 96. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXMeet Teacher TamaraBackground and context:• Tamara has witnessed the benefits ofmindfulness in the classrooms of herpeers and would like to learn more.• Her goal is to learn the basics and findquick and easy ways to experiment.• Tamara doesn’t have much time to takeaway from the classroom to implementa program.• She needs to see how mindfulness canfit into her existing approach.• If she gets positive results, she’ll beback to learn and explore more.
  97. 97. VANCOUVER, B.C. | MAY 9-12, 2013Teacher Tamara can:• Learn about the benefits ofmindfulness in a friendly andaccessible way; Read storiesabout its impact.• Utilize teacher, how-to andimplementation guidesexplaining process, conceptsand intended outcomes.• Find classroom activitiesorganized by categories ofthe Heart & Mind Index.HEART-SHAPED TOOLBOX1. Gathering Information
  98. 98. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXGet Along with OthersCompassionate and KindPeacefulSecure and CalmAttentive and Engaged
  99. 99. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXCommentPretend to be an animal.Be an animal for a minute. Then, sit downand be still for a few moments. Breathe inand then release letting out an “Ahhh...”Suggested Duration: 2-3 MinutesSuggested Frequency: WeeklySuggested Age: 4-8
  100. 100. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXBRAIN BREAKPretend to be ananimal.
  101. 101. VANCOUVER, B.C. | MAY 9-12, 2013Teacher Tamara can:• Find exercises andinspirations suggested bypeers and practitioners.• Provide feedback andtestimonials on theexercises she incorporates.• Contribute her ownexperiences and ideas.HEART-SHAPED TOOLBOX2. Explore content, engage peers.
  102. 102. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOX
  103. 103. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOX3. Tell stories, spread the word.Teacher Tamara can createtalking points intended to:• Engage inquisitive parents• Support peer teachers• Advocate to administrators
  104. 104. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOX
  105. 105. VANCOUVER, B.C. | MAY 9-12, 2013HEART-SHAPED TOOLBOXSummaryIS:• Descriptive• Collaborative• Point of departure• Open-Source• Ever-changingIS NOT:• Prescriptive• Authoritative• Final destination• Proprietary• Ever finished
  106. 106. Community Allies
  107. 107. Engaging the Community
  108. 108. 2 minutes in the hallway
  109. 109. VANCOUVER, B.C. | MAY 9-12, 2013COMMUNITY ALLIESSmall commitments, big results• People have a strong drive to appear consistentin their behaviors.• Once they’ve agreed to something, they’re morewilling to commit to new things in line with it.• In a 1987 study participants were asked, “Are youvoting tomorrow?” 100% said yes. About 87% ofthem did, compared to 61% of those not asked.
  110. 110. Gifts of gratitude
  111. 111. Simple starts become tipping points
  112. 112. Make it easy to give and receive thanksAlly Links
  113. 113. Peace pop-ups
  114. 114. For reflection or celebration
  115. 115. Sponsors and volunteers join in
  116. 116. Deeds, stories, art and thanks
  117. 117. Measurement
  118. 118. MEASUREMENTCan help us be mindful.By making the unseen visible and actionable.Data can help us make better decisions.
  119. 119. GOALThe goal of measurement is tobe more aware of what is goingon so we can take appropriateactions for kids and thisprogram. In other words, weneed to create a feedback loop.
  120. 120. CONSIDERATIONSEasy – easy and natural ways tocapture the dataTrusted – authoritative &accuratePrivacy – use the data to helpnot hurt. At some pointanonymous & private
  121. 121. MEASURE WHAT?Students1. Heart & Mind Index (Clyde Hertzman)2. Effectiveness of the Program for kids educationWhat else should we measure for…?TeachersParentsSchoolsCommunities
  122. 122. THE FEEDBACK LOOPCHECK INAWARENESSLEARN StudentTeacher ParentsSchoolCommunityAwareness,Support,ValueFunding
  123. 123. ONE EXAMPLE CONCEPTTHEMOTIVATORCHECKING IN ON FEELINGS.TAKING APPROPRIATE ACTION.
  124. 124. THE PITCHProblemStudents have a habit of negative thoughts andpoor grades.Solution – The MotivatorWhat if there was an easy way to capture the pulseof students and Direct resources to help theproblemsOutcomeHappier more educated children contributing tosociety in a meaningful way.
  125. 125. The Edge of Technology
  126. 126. 136
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  128. 128. 140
  129. 129. Policy Media Business /ProfessionsResearchSocial /Cultural InfluencesNeighbourhoodCommunityParents ChildrenandYouthEducatorsParentandChildParentandEducatorChildandEducatorThe Sociallyand EmotionallyCapableYoungPerson
  130. 130. BuildingFeedbackLoops142
  131. 131. MIRROR MEASURE MODEL143
  132. 132. Bracelet144
  133. 133. 145
  134. 134. AffectivaGalvanic Skin Response Bracelet146
  135. 135. Interactive Plush147
  136. 136. Digital Feeling Wheel148
  137. 137. Kiosk149
  138. 138. all of thembuild feedback loopswith childrenand teachers150
  139. 139. 151
  140. 140. Shared SignToday we feel good152
  141. 141. Teachers Awareness153
  142. 142. Works at Home154
  143. 143. 155
  144. 144. 156
  145. 145. A place for people interested in self-tracking to gather, share knowledgeand experiences, and discoverresources.157
  146. 146. VANCOUVER, B.C. | MAY 9-12, 2013 158
  147. 147. Next Steps
  148. 148. VANCOUVER, B.C. | MAY 9-12, 2013NEXT STEPSWhat’s next?• Webvisions Hackathon - May 19th in Portland• Discussion about moving ideas forward
  149. 149. 161From the bottom of our hearts...THANKYOU.

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