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SAP CRM - Course


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SAP CRM Training …

SAP CRM Training
Detailed Course Layout

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  • 1. SAP CRMCourse Details © UWINPro Inc.
  • 2. SAP CRM (with Ehp1) At UWINPro, our expert SAP trainers/consultants provide the best SAP CRM training.• Course Duration: 50 Hours• Course Format: Weekends/Weekdays• Mode of Training: - Onsite/Classroom - Online © UWINPro Inc.
  • 3. Course Highlights SAP CRM online access Hands on training Reference course related videos Training through slideshows /notes and exercises Case Study - Real time business scenario and a typical SAP CRM implementation case study SAP CRM Quiz SAP CRM Certification material Sample of interview Questions for SAP CRM Training Quality Feedback form How to use important SAP resources - SAP Service Marketplace, SDN etc © UWINPro Inc.
  • 4. © UWINPro Inc.
  • 5. Course Details Introduction: Introduction to SAP, Overview of ERP and SAP - SAP Terminology, Introducing frequently used SAP terminology, Logging in to a SAP system, SAP logon process for Windows, Basic SAP Navigation - the basic SAP screen components, moving between menus, T-code searches and other commonly used functions, End User Customization - customizing some SAP screens. Using T-codes – View user information, logged in users, user creation, sending messages, technical and functional modules, Various SAP functional modules, log off from SAP system - SAP logoff process for Windows, SAP services, co-operative business scenarios,, Enterprise Structure SAP CRM system and its connectivity with other SAP systems: Organizational structures in SAP ECC system (SAP SD module), Master Data, Creating and processing Sales Orders in CRM & SD, Sales document types, Item categories, Schedule line categories, Document flow, Copying control, Partner determination, Creating and processing deliveries, Delivery type © UWINPro Inc.
  • 6. Course DetailsSAP CRM 7.0 SAP CRM 7.0 overview: Overview, SAP CRM - The complete solution, CRM architecture & component Integration Master Data: Organizational Management in SAP CRM, Territory Management, Business Partners, Products, Product Catalogs, Installed Base Management, Warranty Management, Solution Database Basic Functions: Transactions, Date Management, Text Management, Pricing, Billing, Free Goods, Product Configuration, Output Configuration, Actions, Business Workflow, UI framework and Configuration, Credit Management, Multi-Level Categorization, Funds Management, Claims Management, CRM Marketing, Solution Overview of Marketing, Campaign Management, Key Figure Planning, Lead Management, Marketing Calendar, Personalized Mail, Segmentation, List Management, Bounce Management © UWINPro Inc.
  • 7. Course Details CRM Sales (Sales Force Automation): Account Planning, Activity Management, Opportunity Management, Pipeline Performance Management, Quotation and Order Management, Outline agreements in CRM Sales, Availability Check, Taxes, Rebate Processing CRM Service: Solution Overview of Service, Service Contract Management, Warranty Management, Product Service Letters, Service Orders and Quotation, Web Requests, Complaints and Returns, In House repair orders, Service resource Planning, Case Management, Service Confirmations CRM Interaction Center: IC in Marketing, IC in Sales, IC in Service CRM Webchannel: CRM Webchannel B2B, CRM Webchannel B2C, Internet customer Self Service (ICSS) © UWINPro Inc.
  • 8. Course DetailsScenarios in CRM Marketing Scenarios: Campaign Management, Segmentation, Sales Scenarios, Lead to Cash Service Scenarios: Service Order Management CRM General: ACE, Email, Work List, Template Designer, Survey Tool © UWINPro Inc.
  • 9. Course DetailsSAP CRM 7.0 EHP1 (Enhancement Pack 1) features CRM Marketing: New Marketing Calendar, Marketing Task Management, Marketing Funds Management, Campaign Templates CRM Sales: Savo and Sales Opportunity, CRM Sales Dashboards - Competitor Analysis, CRM Sales Interactive Report Functionality in EhP1, CRM Sales Dashboards - Sales Cycle, CRM Sales Dashboards - Pipeline Sourcing Interaction Center/Service: CAD Data Available for Alert and Rule Modeler, C Alert for Incomplete Emails, BP Confirmation in Call Transfer Scenario, Service Analytics, Service Request Time Recording, New UI Features, Vendavo Integration CRM Analytics: Embedded Competitor Analysis in Opportunity Management, Xcelsius Dashboard Integration, Dashboard on Homepage © UWINPro Inc.
  • 10. THANK YOU !To enroll for this course, contact us at: For more info: Visit our Channel © UWINPro Inc.