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Effective communication

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  • 1. EffectiveEffectiveCommunicationCommunication
  • 2. COMMUNICATIONCOMMUNICATIONSharing of ideasSharing of ideasand informationand informationbetween people.between people.
  • 3. Types Of CommunicationTypes Of Communication VerbalVerbalCommunicationCommunication Non-VerbalNon-VerbalCommunicationCommunication
  • 4. Importance Of CommunicationImportance Of CommunicationIn BusinessIn BusinessEffective communication helps usEffective communication helps usbetter understand a person orbetter understand a person orsituation, enables us to resolvesituation, enables us to resolvedifferences, build trust and respect,differences, build trust and respect,and create environments whereand create environments wherecreative ideas, problem solving,creative ideas, problem solving,affection, and caring can flourish.affection, and caring can flourish.
  • 5. EFFECTIVEEFFECTIVECOMMUNICATIONCOMMUNICATIONEffective communication combinesEffective communication combinesa set of skills including nonverbala set of skills including nonverbalcommunication, attentive listening,communication, attentive listening,the ability to manage stress in thethe ability to manage stress in themoment, and the capacity tomoment, and the capacity torecognize and understand yourrecognize and understand yourown emotions and those of theown emotions and those of theperson you’re communicating with.person you’re communicating with.
  • 6. Effective CommunicationEffective CommunicationSkillsSkills ListeningListening Non-Verbal CommunicationNon-Verbal Communication Managing StressManaging Stress Emotional AwarenessEmotional Awareness
  • 7. ListeningListeningIt is one of the most important aspectIt is one of the most important aspectof effective communication. It meansof effective communication. It meansnot just understanding the words ornot just understanding the words orinformation being communicate butinformation being communicate butalso understand how the speakeralso understand how the speakerfeels when they are communicating.feels when they are communicating.
  • 8. Tips For Effective ListeningTips For Effective Listening Fully focus onFully focus onthe speaker.the speaker. Concentrate andConcentrate andavoidavoidinterrupting.interrupting. Show yourShow yourinterest to theinterest to thespeaker.speaker.
  • 9. Non-Verbal CommunicationNon-Verbal CommunicationIt includes wordless communication,It includes wordless communication,body language, postures andbody language, postures andgestures, body movement and tone ofgestures, body movement and tone ofyour voice.your voice.
  • 10. TipsTips Observing people in public place.Observing people in public place. Be aware of individualBe aware of individualdifferences.differences. Use nonverbal signals.Use nonverbal signals. Use body language to conveyUse body language to conveypositive feelings.positive feelings.
  • 11. Managing StressManaging StressIn small doses, stress can help youIn small doses, stress can help youperform under pressure. However,perform under pressure. However,when stress becomes constant andwhen stress becomes constant andoverwhelming, it can hamperoverwhelming, it can hampereffective communication byeffective communication bydisrupting your capacity to thinkdisrupting your capacity to thinkclearly and creatively, and actclearly and creatively, and actappropriately.appropriately.
  • 12. Tips For Quick Relief FromTips For Quick Relief FromStressStress Recognize whenRecognize whenyou’re becomingyou’re becomingstressed.stressed. Bring your senses toBring your senses torescue and managerescue and managestress by taking deepstress by taking deepbreath.breath. Look for humor in theLook for humor in thesituation.situation. Be willing toBe willing tocompromise.compromise.
  • 13. Emotional AwarenessEmotional Awareness Emotions play an important role inEmotions play an important role inthe way we communicate at homethe way we communicate at homeand work.and work. Emotional awareness provides youEmotional awareness provides youthe tools for understanding boththe tools for understanding bothyourself and other people, and theyourself and other people, and thereal messages they arereal messages they arecommunicating to you.communicating to you.
  • 14. Emotional Awareness CanEmotional Awareness CanImprove Effective CommunicationImprove Effective Communication Understand yourself.Understand yourself. Communicate clearly and effectiveCommunicate clearly and effectivein any situation.in any situation. Build strong, trusting andBuild strong, trusting andrewarding relationships, thinkrewarding relationships, thinkcreatively and solve problems.creatively and solve problems.
  • 15. Effective CommunicationEffective CommunicationRequires Both Thinking & FeelingRequires Both Thinking & FeelingWhen emotional awareness isWhen emotional awareness isstrongly developed, you’ll know whatstrongly developed, you’ll know whatyou’re feeling without having to thinkyou’re feeling without having to thinkabout. The goal of effectiveabout. The goal of effectivecommunication is to find a healthycommunication is to find a healthybalance between your intellect andbalance between your intellect andyour emotions, between thinking andyour emotions, between thinking andfeeling.feeling.
  • 16. Purpose Of EffectivePurpose Of EffectiveCommunication In OrganizationCommunication In OrganizationManagers need to be effectiveManagers need to be effectivecommunicators to achieve positivecommunicators to achieve positiveresults in today’s organizations.results in today’s organizations.Some of the purposes are – SeekingSome of the purposes are – Seekingor receiving information,or receiving information,encouragement, control, sellingencouragement, control, sellingproposals, confrontation.proposals, confrontation.
  • 17. ORGANIZATIONALORGANIZATIONALCOMMUNICATIONCOMMUNICATION Organizational communication canOrganizational communication canbe External Communication andbe External Communication andInternal Communication.Internal Communication. Communication in organizations useCommunication in organizations usetwo basic channels – formal andtwo basic channels – formal andinformal. Both are important andinformal. Both are important andboth carry messages – sometimesboth carry messages – sometimesreinforcing and sometimesreinforcing and sometimesconflicting – throughout theconflicting – throughout theorganization.organization.
  • 18. Benefits Of EffectiveBenefits Of EffectiveCommunicationCommunication To defended anTo defended aninterview.interview. To get the job.To get the job. To do your jobTo do your jobwell.well. To beforehandTo beforehandin your career.in your career.
  • 19. Here is a advantageouscatchword to be think..SUCCESS: S tronger U pturn C learer C onvincing S uccessful E nhanced S ound S uccessful
  • 20. Importance of EffectiveImportance of EffectiveCommunicationCommunication Communication is the “lifeblood” ofCommunication is the “lifeblood” ofevery organization.every organization. Effective communication is anEffective communication is anessential component ofessential component oforganizational success whether it isorganizational success whether it isat the interpersonal, intra-group,at the interpersonal, intra-group,organizational, or external levels.organizational, or external levels. Relationships between people andRelationships between people andconsists of the transfer ofconsists of the transfer ofinformation and understandinginformation and understandingbetween parts and people in anbetween parts and people in anorganization.organization.
  • 21. Cont…Cont… The effective management ofThe effective management ofinterpersonal communication is thatinterpersonal communication is thatinformation is passed, andinformation is passed, andrelationships are built.relationships are built. It helps people understand the needIt helps people understand the needfor change:for change:*how they should manage it*how they should manage it*how to reduce resistance to change.*how to reduce resistance to change.
  • 22. CONCLUSIONCONCLUSIONEffective communication requiresEffective communication requiresyou to also understand the emotionyou to also understand the emotionbehind the information. It combinesbehind the information. It combinesa set of skills including nonverbala set of skills including nonverbalcommunication, attentive listening,communication, attentive listening,the ability to manage stress in thethe ability to manage stress in themoment, and the capacity tomoment, and the capacity torecognize and understand your ownrecognize and understand your ownemotions and those of the personemotions and those of the personyou’re communicating with.you’re communicating with.