1. building a balanced scorecard

2. Imagine an excellent scorecard built by a staff executive or middle management without actively involving the senior management team in the process

3. The scorecard may be accepted as accurate representation of the organisation, but may not become an integral part of the organizational management process

4. Therefore, building BSC may require actual involvement of senior management

5. The first Step for building a successful BSC is to gain consensus and support among senior Management on why the scorecard is being developed Establish objectives for BSC Programme

7. building the BSC- the process Task 1. Select the appropriate Organizational Unit Task 2. Identify SBU/Corporate Linkages Task 3. Conduct First Round of Interviews Task 4. Synthesis Session Task 5. Executive Workshop Task 6. Sub Groups Meetings Task 7. Executive Workshop: ii nd Round Task8. Develop Implementation Plan Task 9. Executive Workshop: iii rd Round Task10.Finalize the Implementation Plan

8. Task 1. Select the appropriate Organizational Unit building the BSC- the process Corporate Div A Div B Div C SBU1 SBU2 SBU3 SBU4 SBU5 SBU6 SBU7 SBU8 SBU9 Level I Level II Level III

9. building the BSC- the process Task 2. Identify SBU/Corporate Linkages Financial Objectives for SBU Growth Profitability Cash flow Harvest Overriding Corporate themes Environment Safety Employees policies Community relations Innovation price Linkages to other SBUs Common customers Core competencies Suppliers Customer Relationship Integrated approach to customers Linkage necessary because One SBU may not Develop at cost of other

15. Selecting & Designing Measures Core Financial Measures ROI/EVA Profitability Revenue Growth Cost Reduction/ productivity Core Customer Measures Market Share Customer Acquisition Customer Retention Customer Profitability Customer satisfaction Core Learning & Growth Measures Employee Satisfaction Employee Retention Employee Productivity Internal Processes Innovation Processes Operation Processes Post Sales Processes

20. Frame for implementation Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Activities I Measurement Program Architecture 1Select Organizational Unit 2 Identify SBU/Corporate Linkage II Define Strategic Objectives 3 First Round Interviews 4 Synthesis Session 5 Executive Workshop-1 st round III Select Strategic Measures 6 Subgroup Meeting 7 Executive Workshop: 2 nd Round IV Build Implementation Plan 8 Develop Implementation Plan 9 Executive Workshop:3 rd Round 10 Finalize Implementation Plan Project Plan Interviews Workshop 1 subgroups Workshop 2 Roll out Plan Workshop 3

22. questions