Your SlideShare is downloading. ×
Valuemation - Solution Service Economics
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Valuemation - Solution Service Economics

1,253
views

Published on

The solution area Service Economics covers service description and structuring as well as the financial evaluation and economic planning behind the services provided. This area includes the following …

The solution area Service Economics covers service description and structuring as well as the financial evaluation and economic planning behind the services provided. This area includes the following topics:

Service Portfolio Management
Service Level Management
Planning and Calculation
Costing and Charging

The service model is the heart of the business structure for a service provider – it ranges from defining the standard services to be offered in service portfolios, to referencing agreed-on service levels in setting priorities in business operations and the related service-level reporting.

In this area, Valuemation supports you in the following ways:

By allowing flexible configuration of your service model, including its specification, classification and decomposition
By allowing derivation of cost planning models from the service model
By defining the service blueprint and specifying the service portfolio and the associated service contracts concluded with your customers
By allowing use of the service decomposition model for systematic service (level) monitoring and reporting.

Published in: Technology, Business

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,253
On Slideshare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Animation des Hintergrundes ausschalten (siehe Original) Überschrift bitte ohne „im Überblick“, refenziert direkt auf diesen Begriff in der vorangegangenen Folie
  • Animation des Hintergrundes ausschalten (siehe Original) Überschrift bitte ohne „im Überblick“, refenziert direkt auf diesen Begriff in der vorangegangenen Folie
  • Transcript

    • 1. Service Economics: Strategic Foundation for Integrated IT Service Management
    • 2. Page Agenda 2 Service Lifecycle Management 1 The Service Provider‘s Business Model 3 Service Modeling 4 Service Planning 6 Summary: Service Management with 5 Service Operations & Monitoring
    • 3. Page Agenda 2 Service Lifecycle Management 1 The Service Provider‘s Business Model 3 Service Modeling 4 Service Planning 6 Summary: Service Management with 5 Service Operations & Monitoring 1 The Service Provider‘s Business Model
    • 4. Page Service provider Enterprise / department Service provider Service customer Planning within the supply chain Delivery within the supply chain The Ultimate Objective of Service Management: Governing the Service Supply Chain Holistically SUPPLIER ENTERPRISE MARKET Supplier of resources
    • 5. Page The Service Provider‘s Business Model under Pressure Service provider Enterprise / department Service provider Service customer Delivery within the supply chain Service provider Enterprise / department Increase of efficiency by service standardization Reduction of real net output ratio Increase of complexity related to integration Increase of efficiency by standardizing and systematically reorganizing the service supply chain Integration and management of the supply chain requires expertise, methodology and a structured approach. Service provider SUPPLIER ENTERPRISE MARKET
    • 6. Page Service provider Enterprise / department Service provider Service customer Planning within the supply chain Delivery within the supply chain Business-oriented IT services Objectives of IT Service Management SUPPLIER ENTERPRISE MARKET Supplier of resources Optimizing operations Strategic standardization Efficiency of service delivery New business models by IT innovations Support of business processes Effectiveness of the market-related service offer
    • 7. Page Agenda 2 Service Lifecycle Management 1 The Service Provider‘s Business Model 3 Service Modeling 4 Service Planning 5 Service Operations & Monitoring 2 Service Lifecycle Management 6 Summary: Service Management with
    • 8. Service Management: Definitions
        • A business-oriented IT service is a bundle of useful benefits for the business that are
        • Effected by activities of an accountable service provider
        • Generated by particular functionalities of IT systems
        • Commissioned by the service customer at the accountable service provider
        • Rendered to an entitled service consumer on demand
        • Used by the requesting service consumer for accomplishing his business activities.
      Page (following Paul G. Huppertz , 2009) The Management of services is the business of the provider.
        • Business Service Management
        • The dynamic relation of business-oriented IT services with the underlying IT infrastructure (according to Forrester)
      „ “
    • 9. Service Management Means Service Lifecycle Management Page MARKET CLIENT CONSUMER STRATEGY OPERATIONS TACTICS Service strategy Definition of the business model and of the strategic service portfolio Service catalog Service monitoring Adjustment Adjustment of strategy Planning & selling services Service delivery Operations Service controlling Service business model Service portfolio
    • 10. Page Agenda 2 Service Lifecycle Management 1 The Service Provider‘s Business Model 3 Service Modeling 4 Service Planning 5 Service Operations & Monitoring 3 Service Modeling 6 Summary: Service Management with
    • 11. Services and Service Catalogs at all Levels Page MARKET CLIENT CONSUMER Service meta model Business model and organization of the service provider Service offer to the market Catalog of service products Service model for planning Simulation of demand and cost planning Service request Catalog of orders by service consumers to the service provider Service agreement Catalog of service agreements Service model Service specification and decomposition (service blueprints) Service offer Compilation and (if applicable) modification of service blueprints Service simulation Simulation of demand and cost planning (for an offer) STRATEGY OPERATIONS TACTICS Service strategy Definition of the business model and of the strategic service portfolio Service catalog Service monitoring Adjustment Adjustment of strategy Planning & selling services Service delivery Operations Service controlling Service business model Service portfolio
    • 12. Dimensions of Service Modeling Page Service provider Enterprise / department Service provider Service customer Planning within the supply chain Delivery within the supply chain Business-oriented IT services SUPPLIER ENTERPRISE MARKET Supplier of resources Optimization of operations Strategic standardization Efficiency of service delivery Service decomposition Allocation of resources New business models by IT innovations Support of business processes Effectiveness of the market-related service offer Service classification Service specification
    • 13. Service Modeling: Service Decomposition Page Service provider Enterprise / department Service provider Service customer Planning within the supply chain Delivery within the supply chain Service Components Business Services External Services Service Assets SUPPLIER ENTERPRISE MARKET Supplier of resources
    • 14. Page Agenda 2 Service Lifecycle Management 1 The Service Provider‘s Business Model 3 Service Modeling 4 Service Planning 5 Service Operations & Monitoring 4 Service Planning 6 Summary: Service Management with
    • 15. Service Modeling: Service Decomposition Page Service provider Enterprise / department Service provider Service customer Planning within the supply chain Delivery within the supply chain Service Components Business Services External Services Service Assets SUPPLIER ENTERPRISE MARKET Supplier of resources
    • 16. Service Planning: Demand Calculation and Account Costing Page Demand planning Cost planning Services Components Resources Clients Primary cost plan
    • 17. Service Planning: Processes of Service Planning Page Demand planning Cost planning Client-/Market-oriented demand planning Capacity planning Procurement planning Determination of primary costs Calculation of service costs Service pricing Demand planning Cost planning Services Components Resources Clients Primary cost plan
    • 18. Page Agenda 2 Service Lifecycle Management 1 The Service Provider‘s Business Model 3 Service Modeling 4 Service Planning 5 Service Operations & Monitoring 5 Service Operations & Monitoring 6 Summary: Service Management with
    • 19. Service Level Monitoring: Service Repository & Monitoring System Page Monitor (Umbrella) Design & control Service level monitor Service view Service monitor Infrastructure Monitor A Infrastructure Monitor B Infrastructure Monitor C Infrastructure Monitor D Service structure Service specification Service level (target value) Aggregation rules Calculation parameters Service agreements (SLA) Service level (actual value) Service level reports
    • 20. Page Agenda 2 Service Lifecycle Management 1 The Service Provider‘s Business Model 3 Service Modeling 4 Service Planning 5 Service Operations & Monitoring 6 Summary: Service Management with 6 Summary: Service Management with
    • 21. USU Solutions: Knowledge-based Service Management Page MARKET CLIENT CONSUMER STRATEGY OPERATIONS TACTICS Service strategy Definition of the business model and of the strategic service portfolio Service catalog Service monitoring Adjustment Adjustment of strategy Planning & selling services Service delivery Operations Service controlling Service business model Service portfolio
    • 22. USU Solutions: Coverage with Modules Page
    • 23. Thank you for your interest! You‘ll find further information and your topic-specific contact person on our website www.valuemation.com